Showing posts with label complaints. Show all posts
Showing posts with label complaints. Show all posts
8.31.2007
8.07.2007
Can't handle the truth.
One benefit to my mainly-standard office job I did not have in the old peemeister-only job is that I don't have to field nearly as many phone calls. Once in a while, though, I still get a particularly irritating one. I thought I'd share one from last Friday.
Our clients receive renewal packets from us, once a year. This packet comes with some fancy posters and stickers, a CD with all our updated rules and regulations, and a purty certificate to hang on the wall. This packet is sent out as soon as we receive their annual payment. We have too many clients, however, to handle on an individual basis, so we've settled into a month-behind routine that works pretty well for everyone. Basically I get a list on the first of the month of every company that paid their fees during the previous month.
I suppose most of our clients don't mind waiting a few weeks for their packets, since most of them pay us a month or two late anyway.
So the ladycalls me up on Friday afternoon wanting to know where her renewal is. I look her up in the computer and see she paid us just last week.
"Yes ma'am, I see you paid. I'll get it out as soon as I can."
"When can we expect it?'
"Just as soon as I finish it, I promise."
"And when will that be? What date?"
"I don't know for sure. I send out a batch of renewal packets every day, though."
"Which batch will ours be in?"
"Again, I don't know for sure. I can't give you an exact date."
"Why not?"
This is the part of the conversation that makes me uncomfortable. This woman wants to hear "Yes ma'am I'll get it out right away ma'am, it'll be on your desk Monday, you are more important than all three hundred of our other clients expecting renewal packets," and anything but that answer is just going to antagonize her. Like the moron that I am, though, I decide to stick with the truth.
"Because yours is one of many packets I have yet to put together. I'm working through them as fast as I can."
"So when are you going to get around to it?"
"Ma'am, your packet will go out in the mail soon. That's all I can tell you."
"Not acceptable."
"I apologize."
"What date are you going to do it? Are you going to make us wait for a month?"
"That's incredibly unlikely. I'll probably be able to get it finished within the next couple of business days, but it's impossible to know which specific day it will be."
"Not acceptable."
"Again, I apologize."
"If I told any of our customers 'it will be there when it gets there' we would lose all our customers."
Then she hangs up.
Thinking about it, there are probably two schools of thought on how this conversation went down. The first would be something like, um, hey peemeister guy, that lady has a point. And I agree to an extent. She is certainly entitled to the materials she has paid for, and she's well within her rights to call and ask when they can be expected. However, just like the pizza guy really can't give you a better estimate than "probably about forty-five minutes" I can't give anyone a better estimate than "probably within the next few days." (Actually, I'm betting it was more a case of "well it's 4pm on Friday afternoon and I've had a crappy week but I can't yell at my boss let's see who can I call and give a hard time to oh yeah the drug test guys" than anything else, but I have no direct evidence for that.)
The other reaction is probably along the lines of, hey peemeister guy, that lady was totally a bitch, why didn't you lay into her with sarcasm and snarkiness much to the delight of your readers? The answer to which would be: because that would have been rude and unprofessional. Had I given her actual cause to call my boss and complain, I would have been yelled at. And man, I really hate being yelled at.
For the record, I got the packet done yesterday and sent out in the mail, so she probably received it today. I wonder what would have happened if I had quoted her an exact date for next week. Would she call back to complain? "Yes I got my renewal packet, but you told me it wouldn't be here until next week! Why did you lie to me!?"
Our clients receive renewal packets from us, once a year. This packet comes with some fancy posters and stickers, a CD with all our updated rules and regulations, and a purty certificate to hang on the wall. This packet is sent out as soon as we receive their annual payment. We have too many clients, however, to handle on an individual basis, so we've settled into a month-behind routine that works pretty well for everyone. Basically I get a list on the first of the month of every company that paid their fees during the previous month.
I suppose most of our clients don't mind waiting a few weeks for their packets, since most of them pay us a month or two late anyway.
So the ladycalls me up on Friday afternoon wanting to know where her renewal is. I look her up in the computer and see she paid us just last week.
"Yes ma'am, I see you paid. I'll get it out as soon as I can."
"When can we expect it?'
"Just as soon as I finish it, I promise."
"And when will that be? What date?"
"I don't know for sure. I send out a batch of renewal packets every day, though."
"Which batch will ours be in?"
"Again, I don't know for sure. I can't give you an exact date."
"Why not?"
This is the part of the conversation that makes me uncomfortable. This woman wants to hear "Yes ma'am I'll get it out right away ma'am, it'll be on your desk Monday, you are more important than all three hundred of our other clients expecting renewal packets," and anything but that answer is just going to antagonize her. Like the moron that I am, though, I decide to stick with the truth.
"Because yours is one of many packets I have yet to put together. I'm working through them as fast as I can."
"So when are you going to get around to it?"
"Ma'am, your packet will go out in the mail soon. That's all I can tell you."
"Not acceptable."
"I apologize."
"What date are you going to do it? Are you going to make us wait for a month?"
"That's incredibly unlikely. I'll probably be able to get it finished within the next couple of business days, but it's impossible to know which specific day it will be."
"Not acceptable."
"Again, I apologize."
"If I told any of our customers 'it will be there when it gets there' we would lose all our customers."
Then she hangs up.
Thinking about it, there are probably two schools of thought on how this conversation went down. The first would be something like, um, hey peemeister guy, that lady has a point. And I agree to an extent. She is certainly entitled to the materials she has paid for, and she's well within her rights to call and ask when they can be expected. However, just like the pizza guy really can't give you a better estimate than "probably about forty-five minutes" I can't give anyone a better estimate than "probably within the next few days." (Actually, I'm betting it was more a case of "well it's 4pm on Friday afternoon and I've had a crappy week but I can't yell at my boss let's see who can I call and give a hard time to oh yeah the drug test guys" than anything else, but I have no direct evidence for that.)
The other reaction is probably along the lines of, hey peemeister guy, that lady was totally a bitch, why didn't you lay into her with sarcasm and snarkiness much to the delight of your readers? The answer to which would be: because that would have been rude and unprofessional. Had I given her actual cause to call my boss and complain, I would have been yelled at. And man, I really hate being yelled at.
For the record, I got the packet done yesterday and sent out in the mail, so she probably received it today. I wonder what would have happened if I had quoted her an exact date for next week. Would she call back to complain? "Yes I got my renewal packet, but you told me it wouldn't be here until next week! Why did you lie to me!?"
6.27.2007
The revenge of Mr. Tattoo.
Mr. Tattoo came back today for round two. He was in from a different car dealership; you'll recall the first one didn't hire him because they requested a hair test, and he's bald. (If you recall no such thing, you may click here to read about my first adventure with Mr. Tattoo.)
I couldn't see his tattoo today, on account of he was dressed up all nice. Collared shirt (tucked-in, even!), tie, nice slacks, the works. During our first meeting he wore ripped jeans and a wifebeater. My guess was he came in right off his job interview today, probably because he couldn't wait to yell at me.
And oh boy did he yell. He yelled about how we must have been lying about the hair regulations, since [insert our biggest competitor here] took his chest hair just, like, two or three months ago. He yelled about how it's demeaning to do a urine test. He yelled about how our company policies were stupid. He yelled about how it's discriminatory that he can't work at Car Dealership X because he chooses to cut his hair a certain way.
I tried to explain the difference between "company policy" and "state regulation". I tried to explain (without sounding like I was badmouthing them, and I admit it didn't come off very well) that some labs choose to skirt around regulations if they can profit from it. But as you probably know, there's no reasoning with someone who just wants to piss and moan and just generally be belligerent.
We didn't touch on the subject that, apparently, Car Company Y is a better place to work than Car Company X anyway. Meeting as many car dealership guys as I do, you get the feel for these things.
This story is actually a couple weeks old. I should check my saved drafts more often, I guess.
I couldn't see his tattoo today, on account of he was dressed up all nice. Collared shirt (tucked-in, even!), tie, nice slacks, the works. During our first meeting he wore ripped jeans and a wifebeater. My guess was he came in right off his job interview today, probably because he couldn't wait to yell at me.
And oh boy did he yell. He yelled about how we must have been lying about the hair regulations, since [insert our biggest competitor here] took his chest hair just, like, two or three months ago. He yelled about how it's demeaning to do a urine test. He yelled about how our company policies were stupid. He yelled about how it's discriminatory that he can't work at Car Dealership X because he chooses to cut his hair a certain way.
I tried to explain the difference between "company policy" and "state regulation". I tried to explain (without sounding like I was badmouthing them, and I admit it didn't come off very well) that some labs choose to skirt around regulations if they can profit from it. But as you probably know, there's no reasoning with someone who just wants to piss and moan and just generally be belligerent.
We didn't touch on the subject that, apparently, Car Company Y is a better place to work than Car Company X anyway. Meeting as many car dealership guys as I do, you get the feel for these things.
This story is actually a couple weeks old. I should check my saved drafts more often, I guess.
5.18.2007
Let's take it from the top.
One of the services my company haphazardly provides is hair testing. The deal with hair testing, essentially, is that the lab can trace your drug usage history back as far as you hair has been growing. I guess, in theory, they could take a 30-year-old woman who hasn't had her hair cut in 16 years and find out what kind of substances she used in high school. I'm fairly sure there's a cap on how far back various agencies are allowed to look into your drug history to consider you for employment. In any case, this is why Brittney Spears recently flipped out an shaved her head. No hair, no drug test history.
Hair collections are generally a snap. Snip snip, fold the hair into a foil strip, seal it up in an envelope, and now it's the lab's problem. It's so easy, in fact, that interviewers can do it literally right there at the interview -- no need to send the applicant out for a costly urine collection. Unless, of course, the applicant has no hair on his head... then they send him to us so we can take the hair from elsewhere.
In my day I've skimmed chests, snipped underarms and clipped napes. It has thankfully always been our company policy to not use pubic hair for testing, although there is a spot on the form for it, so it's definitely an option. So, easy as they are to conduct in theory, you can see why I've always dreaded doing hair collections: it means I have to go into some bald dude's pits. And, since it's tricky to get the requisite one-by-one-and-a-half inch patch of hair from even the shaggiest of chests, it likely meant that the lab wouldn't do the test at all and the guy would just be sent back for another try. I've had several cases where, after three failed hair tests, the company broke down and just settled for a urine test instead.
I mean, even bald guys have to pee.
I was overjoyed about two years ago when the hair testing regulations were changed to only allow hair from the head, and nowhere else. I never knew the reason for the change and didn't much care... my days of doing hair tests were over. Huzzah, etc. It meant, of course, that once every six months or so I would have an irate bald man in my office screaming at me, but I nonetheless considered it a bargain.
So imagine my disdain when I sit down at my computer today to see a message from my boss: "Can you do a hair test?"
Crap.
I put up a halfhearted fight and pointed out that, really, I'd rather be doing anything but hair testing... but in the end it wasn't going to work and I knew it. Nobody else in the office is trained to do them. I have no idea who was trained on them before I started here, put it's kind of a moot point now; some clown was on his way to get a hair test done for a car dealership.
(I'll point out here that of the thirty or forty hair tests I've done, they have all been for car dealerships, to the very last man. I don't even have a vague theory on why this is.)
In any case it doesn't take long. By the time we've scrounged up our hair test supplies, Mr. Tattoo is waiting in the lobby. I snap his form out of the box and look at his ID.
He's entirely bald.
Thank heavens.
Of course now I have to explain that he made the trip out here for nothing, but again, I consider it a bargain.
"Mr. Tattoo? You're here for a hair test, right? There's a small problem."
"No problem," he says, lifting up his shirt. He has hair on his chest, but not nearly enough to get the required amount for the lab.
"I can't take it from your chest. It has to be from the head."
"No it doesn't."
"Sorry, Mr. Tattoo. They changed the regulations on hair testing a few years ago. Nothing we can do." I hand him his ID. He snatches it and whips out his cell phone to call whomever it is that people always call on their cell phones when they've been denied service for something.
So I get out of having to do a hair test and Mr. Tattoo doesn't have to work at a car dealership. I think I'll call that a win/win.
We offered to do a urine test instead, but Mr. Tattoo had already failed one. Go figure.
Hair collections are generally a snap. Snip snip, fold the hair into a foil strip, seal it up in an envelope, and now it's the lab's problem. It's so easy, in fact, that interviewers can do it literally right there at the interview -- no need to send the applicant out for a costly urine collection. Unless, of course, the applicant has no hair on his head... then they send him to us so we can take the hair from elsewhere.
In my day I've skimmed chests, snipped underarms and clipped napes. It has thankfully always been our company policy to not use pubic hair for testing, although there is a spot on the form for it, so it's definitely an option. So, easy as they are to conduct in theory, you can see why I've always dreaded doing hair collections: it means I have to go into some bald dude's pits. And, since it's tricky to get the requisite one-by-one-and-a-half inch patch of hair from even the shaggiest of chests, it likely meant that the lab wouldn't do the test at all and the guy would just be sent back for another try. I've had several cases where, after three failed hair tests, the company broke down and just settled for a urine test instead.
I mean, even bald guys have to pee.
I was overjoyed about two years ago when the hair testing regulations were changed to only allow hair from the head, and nowhere else. I never knew the reason for the change and didn't much care... my days of doing hair tests were over. Huzzah, etc. It meant, of course, that once every six months or so I would have an irate bald man in my office screaming at me, but I nonetheless considered it a bargain.
So imagine my disdain when I sit down at my computer today to see a message from my boss: "Can you do a hair test?"
Crap.
I put up a halfhearted fight and pointed out that, really, I'd rather be doing anything but hair testing... but in the end it wasn't going to work and I knew it. Nobody else in the office is trained to do them. I have no idea who was trained on them before I started here, put it's kind of a moot point now; some clown was on his way to get a hair test done for a car dealership.
(I'll point out here that of the thirty or forty hair tests I've done, they have all been for car dealerships, to the very last man. I don't even have a vague theory on why this is.)
In any case it doesn't take long. By the time we've scrounged up our hair test supplies, Mr. Tattoo is waiting in the lobby. I snap his form out of the box and look at his ID.
He's entirely bald.
Thank heavens.
Of course now I have to explain that he made the trip out here for nothing, but again, I consider it a bargain.
"Mr. Tattoo? You're here for a hair test, right? There's a small problem."
"No problem," he says, lifting up his shirt. He has hair on his chest, but not nearly enough to get the required amount for the lab.
"I can't take it from your chest. It has to be from the head."
"No it doesn't."
"Sorry, Mr. Tattoo. They changed the regulations on hair testing a few years ago. Nothing we can do." I hand him his ID. He snatches it and whips out his cell phone to call whomever it is that people always call on their cell phones when they've been denied service for something.
So I get out of having to do a hair test and Mr. Tattoo doesn't have to work at a car dealership. I think I'll call that a win/win.
We offered to do a urine test instead, but Mr. Tattoo had already failed one. Go figure.
5.17.2007
Weird look.
One of the up-front girls notified me over our inter-office messaging system that Mr. Quiet's collection would need to be witnessed. Apparently his first sample came back far too hot and, upon delivering this information to Mr. Quiet's would-be employer, they requested that someone watch him pee to make sure he didn't try to get away with anything the second time around.
I felt bad for Mr. Quiet because he didn't seem to me to be the type who would attempt to cheat on a drug test. He was very polite and soft-spoken, was not the least bit combative or nervous, and didn't ask any strange questions about loopholes. He didn't set off any red flags. I quickly decided that he probably just had the bad luck of running a high temperature. Not common, but it happens.
I stood behind Mr. Quiet in the bathroom as he went through the motions. Ten seconds in, however, he discontinued the process claiming he just couldn't go. This was definitely strange... even if you didn't feel the urge, you'd give it more than ten seconds, right?
I put Mr. Quiet's paperwork in the "not ready" box and instruct him to drink as much water as he needs. It's pretty early in the afternoon, so there's no hurry; he can sit there for hours if he wants, or leave and come back, or pretty much anything really. Ball's in his court.
Fifteen minutes before closing, I get called back up. Mr. Quiet's ready. In the middle of putting together a last-minute overnight order for one of our clients, I told the up-front girls to go ahead and take someone ahead of him, and that I'd be up in five minutes. When I made it up to there, the collection-in-progress was only halfway done, so I stood nearby and waited patiently for my turn.
From where I stood I could look into the reception area and out through the window into the waiting room. I watched as someone dumped $1.50 into our soda machine, skimmed over a couple waiting on an immigration physical, and to Mr. Quiet sitting in the corner. I gave him a polite nod.
Another minute goes by, and Mr. Quiet approached the receptionist. I couldn't hear what he said, and in fact didn't even know he had stepped up until I heard the up-front girl say, "Huh? Speak up sweetie, I can't hear you." Mr. Quiet glanced nervously at me, shrugged sheepishly, and said "I'm sorry man... it's nothing personal... just... I don't know what to make of that look." Then he turned back to the up-front girl and reinforced his point: "Didn't you see? He just gave me a really weird look. Like, really uncomfortable. Can someone else do the test?"
The up-front girl looked at me, stupefied. She didn't know the answer to the question (of course) but I did: "Sir, I'm the only male collector on duty today. It's me or no one."
"Can I come back tomorrow? I'm sorry but I'm just real uncomfortable."
"I'm pretty much the only male collector who works here, sir. You'll have to get in touch with your employer if you want to arrange to go somewhere else." That's actually only a half-truth: the president of the company is also certified to do collections, but let's be honest, nobody actually expects him to. If Mr. Quiet wants this drug test done, he's really only got the one option.
By now, the collection-in-progress is done and I retrieve Mr. Quiet's sheet. He follows me back, apologizing the whole way, repeating "I just really don't know what to make of that look... you know?"
A brief aside: Mr. Quiet's complaint about a "look" might not be completely unwarranted. I wasn't convinced he was a cheater at first, but his shabby performance during the first witnessed test didn't exactly win him any points with me. If the look on my face said "this guy is a scumbag cheater" when we locked eyes for one magical moment as I as scanning the lobby, well, you'll have to forgive me. More likely, Mr. Quiet was looking for any semi-legit opportunity to duck out of a drug test he knew he'd fail, no matter how flimsy the pretense.
So we went through the whole song and dance, the "empty your pockets please", the "you understand this test is to be witnessed", the whole nine yards. And again, he gives a shoddy ten second showing where he doesn't even pretend to try to urinate, then gives up. "I can't do it," he says. "I just can't do it."
Mr. Quiet elected to leave the office and return the next day, pending permission to do so from whatever hapless company thinks it wants to employ him.
The next day Mr. Quiet returned. His employer had given permission for a second witnessed test. However, this time when he saw that once again I was the only person available for the collection, he raised a small fuss about how he was assured it wouldn't be the guy who gave him the "weird look." We certainly assured him of no such thing. Perhaps his employer did, not knowing the circumstances, but in any case these assurances did not match reality. He left without even filling out the paperwork.
The next day (today) I learned that Mr. Quiet couldn't be witnessed because he had kidney stones. Now, I'm of the opinion that the man was just trying to duck a drug test by any means necessary. I admit that I could be wrong, and that the poor guy just doesn't want some other dude watching him pee. Maybe he gets stage fright really easily. But again, making excuses doesn't help his case any. After today's visit it seems Mr. Quiet finally gave up the fight and his prospective employer passed him over for one of the fifty guys standing behind him for the same job.
Sorry, Mr. Quiet. Don't leave it in the microwave so long next time, eh?
I enjoy watching people pump money into the soda machine because I'm the guy who stocks it and profits from it. *clack* *clack* *rumbarumba* *THUNK* -- Thanks for the twenty-six cents, mister!
I felt bad for Mr. Quiet because he didn't seem to me to be the type who would attempt to cheat on a drug test. He was very polite and soft-spoken, was not the least bit combative or nervous, and didn't ask any strange questions about loopholes. He didn't set off any red flags. I quickly decided that he probably just had the bad luck of running a high temperature. Not common, but it happens.
I stood behind Mr. Quiet in the bathroom as he went through the motions. Ten seconds in, however, he discontinued the process claiming he just couldn't go. This was definitely strange... even if you didn't feel the urge, you'd give it more than ten seconds, right?
I put Mr. Quiet's paperwork in the "not ready" box and instruct him to drink as much water as he needs. It's pretty early in the afternoon, so there's no hurry; he can sit there for hours if he wants, or leave and come back, or pretty much anything really. Ball's in his court.
Fifteen minutes before closing, I get called back up. Mr. Quiet's ready. In the middle of putting together a last-minute overnight order for one of our clients, I told the up-front girls to go ahead and take someone ahead of him, and that I'd be up in five minutes. When I made it up to there, the collection-in-progress was only halfway done, so I stood nearby and waited patiently for my turn.
From where I stood I could look into the reception area and out through the window into the waiting room. I watched as someone dumped $1.50 into our soda machine, skimmed over a couple waiting on an immigration physical, and to Mr. Quiet sitting in the corner. I gave him a polite nod.
Another minute goes by, and Mr. Quiet approached the receptionist. I couldn't hear what he said, and in fact didn't even know he had stepped up until I heard the up-front girl say, "Huh? Speak up sweetie, I can't hear you." Mr. Quiet glanced nervously at me, shrugged sheepishly, and said "I'm sorry man... it's nothing personal... just... I don't know what to make of that look." Then he turned back to the up-front girl and reinforced his point: "Didn't you see? He just gave me a really weird look. Like, really uncomfortable. Can someone else do the test?"
The up-front girl looked at me, stupefied. She didn't know the answer to the question (of course) but I did: "Sir, I'm the only male collector on duty today. It's me or no one."
"Can I come back tomorrow? I'm sorry but I'm just real uncomfortable."
"I'm pretty much the only male collector who works here, sir. You'll have to get in touch with your employer if you want to arrange to go somewhere else." That's actually only a half-truth: the president of the company is also certified to do collections, but let's be honest, nobody actually expects him to. If Mr. Quiet wants this drug test done, he's really only got the one option.
By now, the collection-in-progress is done and I retrieve Mr. Quiet's sheet. He follows me back, apologizing the whole way, repeating "I just really don't know what to make of that look... you know?"
A brief aside: Mr. Quiet's complaint about a "look" might not be completely unwarranted. I wasn't convinced he was a cheater at first, but his shabby performance during the first witnessed test didn't exactly win him any points with me. If the look on my face said "this guy is a scumbag cheater" when we locked eyes for one magical moment as I as scanning the lobby, well, you'll have to forgive me. More likely, Mr. Quiet was looking for any semi-legit opportunity to duck out of a drug test he knew he'd fail, no matter how flimsy the pretense.
So we went through the whole song and dance, the "empty your pockets please", the "you understand this test is to be witnessed", the whole nine yards. And again, he gives a shoddy ten second showing where he doesn't even pretend to try to urinate, then gives up. "I can't do it," he says. "I just can't do it."
Mr. Quiet elected to leave the office and return the next day, pending permission to do so from whatever hapless company thinks it wants to employ him.
The next day Mr. Quiet returned. His employer had given permission for a second witnessed test. However, this time when he saw that once again I was the only person available for the collection, he raised a small fuss about how he was assured it wouldn't be the guy who gave him the "weird look." We certainly assured him of no such thing. Perhaps his employer did, not knowing the circumstances, but in any case these assurances did not match reality. He left without even filling out the paperwork.
The next day (today) I learned that Mr. Quiet couldn't be witnessed because he had kidney stones. Now, I'm of the opinion that the man was just trying to duck a drug test by any means necessary. I admit that I could be wrong, and that the poor guy just doesn't want some other dude watching him pee. Maybe he gets stage fright really easily. But again, making excuses doesn't help his case any. After today's visit it seems Mr. Quiet finally gave up the fight and his prospective employer passed him over for one of the fifty guys standing behind him for the same job.
Sorry, Mr. Quiet. Don't leave it in the microwave so long next time, eh?
I enjoy watching people pump money into the soda machine because I'm the guy who stocks it and profits from it. *clack* *clack* *rumbarumba* *THUNK* -- Thanks for the twenty-six cents, mister!
1.24.2007
Crossing The Line.
People are sometimes hardheaded and stubborn for no reason other than they want to be hardheaded and stubborn. Case in point: The Line.
The Line was a tall man who had come in to do a pre-employment drug test for a towing company, which means he has a commercial driver's license, and therefore his drug test needs to follow federal rather than state standards. The Line's major problem is that he's a clown, and as veteran peemeister readers will know I am fairly incompatible with clowns.
When I ask someone a question about a service they are providing me, I like to get a clear and honest answer. When someone asks me a question about the drug test collection I'm conducting, I like to make my answers as clear and honest as possible. This creates a surprising amount of friction with some people, and it baffles me as to why. The Line is a perfect example of this.
When I asked The Line to place his things in the lockbox he asked me, "How do I know you won't take anything?" This is a perfectly reasonable question. The answer, of course, is that he'll be in the bathroom with all his stuff locked up in a box, and I'll have the key outside. Neither of us can access the materials in the lockbox. Halfway through explaining this to The Line, however, he interrupts me by saying: "How do I know you ain't a magician?"
So, now I have to temporarily abandon the first question and answer the second: "Sir, I assure you I'm not a magician. Neither of us will be able to touch the things in the box." Yes, the magician question was a joke. But I still had to answer it seriously. Why? Because what if it wasn't a joke? Crazier things have happened. The running theme here is that people will try anything, absolutely anything to cheat on a drug test, if they have to.
Now that the foolishness about me being a sorcerer are put aside, I try to revisit the original question about the lockbox and the key. But again, he interrupts me: "Man, it was a joke. I'm just messin' with you."
"I try not to mess around at work, sir," I tell him. And this was the point I crossed the line with The Line.
Not appreciating his joke was essentially the most horrid thing I could have possibly done to this man. From this point on it was a war. Every instruction I gave him was a battle. Everything was met with an icy stare. He suddenly had a problem with washing his hands with cold water. (Why is there no hot water in the sink next to our bathroom? Beats me, but there isn't.) He is entitled to hot water. He wants to know why he can't flush the toilet. I can't get two words out of my mouth without another interruption about how rude I am or how ridiculous drug testing is.
Eventually we manage to get The Line's sample poured into the split bottles. All that's left is for him to initial the bottles, sign the forms, and then I can be rid of him. He snatches the two bottles from my hands, stares me right in the eyes, and without breaking his gaze he quickly and flippantly puts a line on each sticker.
"Sir, I need you to please initial each bottle."
"Those are my initials."
"That's just a line."
"That's how I write my initials."
"I need you to please write T. L."
Again he snatches the two bottles and scribbles the initials T. L. onto each one in the most terrible chicken-scratch handwriting I've ever seen in my life. He practically throws them at me. "There. We done?"
"No sir," I reply as I place the bottles in the sample bag. "Now I need you to read and sign step five, right h--"
The Line snatches the pen from my hand before I can finish and very firmly draws a line in the signature field. Well, at least it's the correct field.
"Sir, I need you to actually sign your name."
"That's my name."
"Sir, that's a line."
"That's how I sign my name."
"No, it isn't."
"Are you patronizing me, boy?"
"No, but I can see your signature on your driver's license, and it isn't a line."
"I don't care."
The Line crosses his arms. We are at an impasse. There's no way I'm going to get him to sign the form. There are a lot of things I could explain to The Line. For example, I could explain that his company may choose not to hire him if he refuses to take a drug test (which, by the way, is what he's doing if he doesn't sign the paperwork saying it's his sample). I could explain that the lab might get audited by the Department of Transportation, his sample might get pulled out of their freezer, and they might find his refusal to test and revoke his license. He might face fines or, worse, lose his CDL forever. Which means no more working in his field. For the rest of his life.
Of course, I can't get any of this out. He red-lights every word I say by reaffirming: "I don't care."
"Okay," I shrug. I hand him his copies of the paperwork and send him on his way. Once he's gone, I write "REFUSED TO SIGN FORM" in huge letters in the remarks field on the lab's copy of the form.
The company which sent The Line to our office is actually pretty lax about the federal standards they're supposed to follow, so chances are good that nothing will happen to The Line. However, I've dealt with companies that will blacklist people who refuse to test. I've had more than a couple desperate phone calls from men who were tough and invincible on drug test day, who now all of a sudden have lost their job or their license and need me to fix it.
The DoT standards are strict and maybe a little cruel, but they are what they are. I can't imagine anyone who works in a field that requires a CDL could possibly not know that. Why anyone would risk their livelihood because some kid didn't think his lame joke was funny is beyond my grasp.
This was anecdote the second. I'll post the third in a couple of days.
The Line was a tall man who had come in to do a pre-employment drug test for a towing company, which means he has a commercial driver's license, and therefore his drug test needs to follow federal rather than state standards. The Line's major problem is that he's a clown, and as veteran peemeister readers will know I am fairly incompatible with clowns.
When I ask someone a question about a service they are providing me, I like to get a clear and honest answer. When someone asks me a question about the drug test collection I'm conducting, I like to make my answers as clear and honest as possible. This creates a surprising amount of friction with some people, and it baffles me as to why. The Line is a perfect example of this.
When I asked The Line to place his things in the lockbox he asked me, "How do I know you won't take anything?" This is a perfectly reasonable question. The answer, of course, is that he'll be in the bathroom with all his stuff locked up in a box, and I'll have the key outside. Neither of us can access the materials in the lockbox. Halfway through explaining this to The Line, however, he interrupts me by saying: "How do I know you ain't a magician?"
So, now I have to temporarily abandon the first question and answer the second: "Sir, I assure you I'm not a magician. Neither of us will be able to touch the things in the box." Yes, the magician question was a joke. But I still had to answer it seriously. Why? Because what if it wasn't a joke? Crazier things have happened. The running theme here is that people will try anything, absolutely anything to cheat on a drug test, if they have to.
Now that the foolishness about me being a sorcerer are put aside, I try to revisit the original question about the lockbox and the key. But again, he interrupts me: "Man, it was a joke. I'm just messin' with you."
"I try not to mess around at work, sir," I tell him. And this was the point I crossed the line with The Line.
Not appreciating his joke was essentially the most horrid thing I could have possibly done to this man. From this point on it was a war. Every instruction I gave him was a battle. Everything was met with an icy stare. He suddenly had a problem with washing his hands with cold water. (Why is there no hot water in the sink next to our bathroom? Beats me, but there isn't.) He is entitled to hot water. He wants to know why he can't flush the toilet. I can't get two words out of my mouth without another interruption about how rude I am or how ridiculous drug testing is.
Eventually we manage to get The Line's sample poured into the split bottles. All that's left is for him to initial the bottles, sign the forms, and then I can be rid of him. He snatches the two bottles from my hands, stares me right in the eyes, and without breaking his gaze he quickly and flippantly puts a line on each sticker.
"Sir, I need you to please initial each bottle."
"Those are my initials."
"That's just a line."
"That's how I write my initials."
"I need you to please write T. L."
Again he snatches the two bottles and scribbles the initials T. L. onto each one in the most terrible chicken-scratch handwriting I've ever seen in my life. He practically throws them at me. "There. We done?"
"No sir," I reply as I place the bottles in the sample bag. "Now I need you to read and sign step five, right h--"
The Line snatches the pen from my hand before I can finish and very firmly draws a line in the signature field. Well, at least it's the correct field.
"Sir, I need you to actually sign your name."
"That's my name."
"Sir, that's a line."
"That's how I sign my name."
"No, it isn't."
"Are you patronizing me, boy?"
"No, but I can see your signature on your driver's license, and it isn't a line."
"I don't care."
The Line crosses his arms. We are at an impasse. There's no way I'm going to get him to sign the form. There are a lot of things I could explain to The Line. For example, I could explain that his company may choose not to hire him if he refuses to take a drug test (which, by the way, is what he's doing if he doesn't sign the paperwork saying it's his sample). I could explain that the lab might get audited by the Department of Transportation, his sample might get pulled out of their freezer, and they might find his refusal to test and revoke his license. He might face fines or, worse, lose his CDL forever. Which means no more working in his field. For the rest of his life.
Of course, I can't get any of this out. He red-lights every word I say by reaffirming: "I don't care."
"Okay," I shrug. I hand him his copies of the paperwork and send him on his way. Once he's gone, I write "REFUSED TO SIGN FORM" in huge letters in the remarks field on the lab's copy of the form.
The company which sent The Line to our office is actually pretty lax about the federal standards they're supposed to follow, so chances are good that nothing will happen to The Line. However, I've dealt with companies that will blacklist people who refuse to test. I've had more than a couple desperate phone calls from men who were tough and invincible on drug test day, who now all of a sudden have lost their job or their license and need me to fix it.
The DoT standards are strict and maybe a little cruel, but they are what they are. I can't imagine anyone who works in a field that requires a CDL could possibly not know that. Why anyone would risk their livelihood because some kid didn't think his lame joke was funny is beyond my grasp.
This was anecdote the second. I'll post the third in a couple of days.
9.20.2006
Ain't random.
"I'm here for a random drug test, man."
He says random sarcastically, and makes mock quotes with his index and middle fingers. I can tell immediately that this one is going to be a battle.
"I'll tell you how it works, man. My boss knows I'm the only guy in the shop that'll come up clean, so when it's time to do a random test, he sends me down. Random my left nut."
I tell him to sign in, and he does, although begrudgingly. Despite his assurance that he's the only clean worker at Shop X, nine other Shop X employees have been in today. Random selections, you see.
"I don't have any idea how something can be random if my name gets pulled every single week, you know? What do you think of that?"
"I think it's something you ought to take up with your employer," I tell him truthfully, "I have no control over selections."
"Yeah, but what do they do? Do they go alphabetically? Pull names out of a hat?"
"I imagine they use a computer."
"Yeah well the computer's broken. I've been in here every single month for the past two years."
"If you say so, sir. Empty your pockets please."
"What did you just say?"
Uh oh. That just kind of slipped out. Now I've gone and woken the beast. It becomes clear that there's no way he's going to empty his pockets until I clarify my challenge.
"I mean, you haven't been here every month for the past two years. You're mistaken. Please empty your--"
"What do you mean, I'm mistaken? I'm telling you, I might as well just set up a cot in the back room there, as often as my boss sends me down here to drug test. I don't know how they pick the names, but it ain't random."
"Okay. Now I just need you to empty your pockets--"
"Doesn't this bother you at all? Not one bit, huh?"
Sigh.
"Does what bother me, sir?"
"You don't care one bit that I'm being treated unfairly? That I have to come down here all the time while there are crackheads and burnouts at the shop who haven't been tested in five years? You think that's fair, huh?"
"Sir, if you have a problem with the selection process, you'll need to take it up with your employer. I have no control over that."
My lack of concern for this man's insufferable plight is driving him to new levels of anger. It's clear that he hates taking a drug test. Everyone does. But he doesn't have the balls to actually bring it to his employer, so he's taking it out on me. Oh joy.
"So what, you just get a list of names, and you don't care, huh? Don't care one bit that guys like me keep getting screwed while there are guys up there who smoke joints in the breakroom and never get tested?"
"I actually do get a list, once a month. If you want, I can pull all the lists dating back to 2003 and check them for you, to see if you really have been pulled more often than you should have."
Stunned silence. He starts emptying his pockets.
"No, no point in you doing that. You just gotta do what you gotta do, you know? Grin and bear it, gotta break your back for a paycheck, making the rich man richer."
"Fill this above the top of the temperature sticker, please. Bring the cup back to me when you're done."
Once his collection is finished and he's out of my hair, I go pull the lists. He hasn't been to my office since March 2004.
There are guys that get pulled more often than others. And there probably are guys at that shop who haven't been pulled in five years. That's what happens when your selection process is unpredictable. That is the very definition of the word "random". In all honesty, he's one of the luckier ones. There are guys who really have been pulled two months in a row, or more.
I feel like calling this guy's boss, but I won't. I know the bossman over there. If I called to tattle, his life would just take a turn for the miserable. He probably would end up on my list the next two or three times. And he certainly wouldn't be complaining about it any more.
Oh well. Back to work...
One unlucky fellow was picked the last week of August '05, and the first week of September. Which means he was in my office two days in a row, taking two separate drug tests. I don't recall if he complained about it or not.
He says random sarcastically, and makes mock quotes with his index and middle fingers. I can tell immediately that this one is going to be a battle.
"I'll tell you how it works, man. My boss knows I'm the only guy in the shop that'll come up clean, so when it's time to do a random test, he sends me down. Random my left nut."
I tell him to sign in, and he does, although begrudgingly. Despite his assurance that he's the only clean worker at Shop X, nine other Shop X employees have been in today. Random selections, you see.
"I don't have any idea how something can be random if my name gets pulled every single week, you know? What do you think of that?"
"I think it's something you ought to take up with your employer," I tell him truthfully, "I have no control over selections."
"Yeah, but what do they do? Do they go alphabetically? Pull names out of a hat?"
"I imagine they use a computer."
"Yeah well the computer's broken. I've been in here every single month for the past two years."
"If you say so, sir. Empty your pockets please."
"What did you just say?"
Uh oh. That just kind of slipped out. Now I've gone and woken the beast. It becomes clear that there's no way he's going to empty his pockets until I clarify my challenge.
"I mean, you haven't been here every month for the past two years. You're mistaken. Please empty your--"
"What do you mean, I'm mistaken? I'm telling you, I might as well just set up a cot in the back room there, as often as my boss sends me down here to drug test. I don't know how they pick the names, but it ain't random."
"Okay. Now I just need you to empty your pockets--"
"Doesn't this bother you at all? Not one bit, huh?"
Sigh.
"Does what bother me, sir?"
"You don't care one bit that I'm being treated unfairly? That I have to come down here all the time while there are crackheads and burnouts at the shop who haven't been tested in five years? You think that's fair, huh?"
"Sir, if you have a problem with the selection process, you'll need to take it up with your employer. I have no control over that."
My lack of concern for this man's insufferable plight is driving him to new levels of anger. It's clear that he hates taking a drug test. Everyone does. But he doesn't have the balls to actually bring it to his employer, so he's taking it out on me. Oh joy.
"So what, you just get a list of names, and you don't care, huh? Don't care one bit that guys like me keep getting screwed while there are guys up there who smoke joints in the breakroom and never get tested?"
"I actually do get a list, once a month. If you want, I can pull all the lists dating back to 2003 and check them for you, to see if you really have been pulled more often than you should have."
Stunned silence. He starts emptying his pockets.
"No, no point in you doing that. You just gotta do what you gotta do, you know? Grin and bear it, gotta break your back for a paycheck, making the rich man richer."
"Fill this above the top of the temperature sticker, please. Bring the cup back to me when you're done."
Once his collection is finished and he's out of my hair, I go pull the lists. He hasn't been to my office since March 2004.
There are guys that get pulled more often than others. And there probably are guys at that shop who haven't been pulled in five years. That's what happens when your selection process is unpredictable. That is the very definition of the word "random". In all honesty, he's one of the luckier ones. There are guys who really have been pulled two months in a row, or more.
I feel like calling this guy's boss, but I won't. I know the bossman over there. If I called to tattle, his life would just take a turn for the miserable. He probably would end up on my list the next two or three times. And he certainly wouldn't be complaining about it any more.
Oh well. Back to work...
One unlucky fellow was picked the last week of August '05, and the first week of September. Which means he was in my office two days in a row, taking two separate drug tests. I don't recall if he complained about it or not.
9.07.2006
The crime of eating lunch.
My lunch hour is between 1pm and 2pm. As I am the only employee in my office, this means the office is closed between 1pm and 2pm.
Back when I was a new, idealistic peemeister (a peeprentice as it were) I would often blur the lines of my precious, precious lunch hour. If someone had to stay past 1pm that was cool with me. If I was here and someone knocked on the door at 1:30, that was cool also. And I would almost always open up early, say at 1:45 or 1:50.
Indeed, I felt horribly guilty if I didn't do these things.
What started to happen, though, was that I would start missing lunch with alarming frequency. What started as a person saying "I'll be ready to go in ten minutes, fifteen tops" would metamorph into a ninety-minute ordeal. What started as "I really didn't know you closed at 1pm" would eventually become "I know you close at 1pm but can you take me anyway?"
I probably told myself that since my office was never very busy, I'd only end up missing lunch once in a blue moon. In reality I ended up sacrificing half of my lunch hour or more at least once a week.
It was Mr. Friendly that caused me to finally and firmly adopt my current policy of "closed, no matter what". Mr. Friendly came in about 11am. He tried to drop a sample and failed, as people often do. He was thus faced with a choice: stay and try again, or return later. Since he had errands to run he said he'd come back later.
No problem. I explain that I can only save his paperwork for 24 hours, and that I take my lunch from 1pm to 2pm. If he planned to come back that afternoon he would have to wait until after 2pm. Mr. Friendly agreed; after all, he was friendly.
I had to take care of some personal affairs over the phone that day. I generally like to do this from my office during my lunch hour, since it's my only spare time during the day when the businesses I needed to contact would be open and I was sure I wouldn't be interrupted. Any other time of the day I might get halfway through a transaction and then have to leave abruptly to collect some pee.
It must have been 1:20 or so when Mr. Friendly returned. He looked at my Will Return sign in disgust and banged on my door. I went to answer it.
"What, did you close early today?"
"No, I'm on my lunch break. Can you come back after 2?"
(Note how poorly I worded that -- as though he should have a choice in the matter.)
"Not really," said Mr. Friendly, "see I have to pick my kids up from school at 2:30and before that I have to pick my clothes up from the laundromat, and my car's in the shop so I have a taxi waiting on me."
Foolishly sympathizing with Mr. Friendly's plight, I let him in.
"Hopefully you'll be able to go right away," I told him. "I haven't had a chance to go get my lunch yet."
"No problem, I'm ready to go right now."
Except he wasn't.
A half hour ticked by. I was in a position where if I couldn't get rid of Mr. Friendly right now I would have to go hungry. I tell him as much.
"Look man," says Mr. Friendly, suddenly not-so-friendly, "we don't need to make a thing out of it. You don't have to be so cold all the time. Just lighten up a little!"
Of course it wasn't a matter of me not being able to lighten up. It was a matter of me wanting to eat something for lunch.
"I'm not asking for very much here, just do your job and help me out."
As if I weren't already helping him out by opening the door for him while my office was closed.
Mr. Friendly was there so long that eventually, defeated, I had no choice but to flip my Will Return sign back around to Open. Another day without sustenance. I was not happy and it was pretty easy to tell that Mr. Friendly knew it.
Mr. Friendly took this as an affront to his very being.
"You've never been in sales, have you? I can tell you've never worked sales, because you have such a terrible personality. If you worked sales you'd be fired," he told me.
"I don't get paid to be your friend," I snapped back.
After Mr. Friendly's collection was finally done, nearly forty-five minutes after he arrived, he said he was going to file a complaint against me for being unpersonable. I offered to get my boss on the phone for him right away, but he declined. So, in a charitable act of pleasantness, I wrote my boss's phone number on a Post-It note so he could call her at his convenience. He did not want the note.
"Oh no," I growled, "I insist."
He snatched the note, slammed my door and stomped off.
I was feeling so smug and abused for a while that I decided it would be a good idea to close my office down later in the afternoon to give me time to go buy a sandwich. After a long line at Subway and a short walk back to work in the rain, I was greeted by six or seven guys from a roofing company. They were soaking wet. Some looked confused and some looked angry. As I was unlocking the door the leader mentioned he thought we were closed between 1 and 2.
"Sorry," I muttered. "I had to work through lunch today."
Suddenly all my smugness and superiority evaporated. Closing down the office during the afternoon was not acceptable, no matter how hard I had worked to rationalize it in my head. My employer already gives me time to eat lunch -- it's called my lunch hour. I had chosen to squander it time and again, and I had no one to blame for it but myself.
Mr. Friendly, as it turns out, was absolutely right. He wasn't trying to inconvenience me. The only difference between him and all the other people who take 45 minutes to pee is that I chose to let him in when my office was supposed to be closed. It was my decision, not his.
To my knowledge Mr. Friendly never did call to complain about me. Nonetheless I decided that I would never work through lunch again. I still fudge the clock a bit here and there (if you have to wait until 1:15 that's fine, but any longer than that and you can bet I'm kicking you out) and there are the extraordinarily odd days where I don't have a choice in the matter (a subset of collections must be done in one sitting, as opposed to offering the option for the donor to come back later). But the Mr. Friendlys of the world have been turned away ever since.
I know people hate it when it's 1:50 and they look in the window seeing me eat my Chef Boyardee or my Uncle Ben's Rice Bowl or my Campbell's Chunky Soup. I know they probably can't process the information -- the dude, he's like right there, why won't he open the door!?
But there's a reason for it. I work an eight-hour day and I'm entitled to a lunch break. I learned the hard way I need to take advantage of it. And besides, it's not like these companies who send folks down to me are blindsided. My office hours are very clearly printed on all my paperwork and on the company website. If someone chooses to show up forty minutes before I open my door... well, that's their fault. Not mine. And look -- I didn't even have to do any mental gymnastics to rationalize it.
By the time I was done with those six or seven roofer guys the bacon on my sandwich was cold. I ate about half of it and threw it away, and felt incredibly guilty.
Back when I was a new, idealistic peemeister (a peeprentice as it were) I would often blur the lines of my precious, precious lunch hour. If someone had to stay past 1pm that was cool with me. If I was here and someone knocked on the door at 1:30, that was cool also. And I would almost always open up early, say at 1:45 or 1:50.
Indeed, I felt horribly guilty if I didn't do these things.
What started to happen, though, was that I would start missing lunch with alarming frequency. What started as a person saying "I'll be ready to go in ten minutes, fifteen tops" would metamorph into a ninety-minute ordeal. What started as "I really didn't know you closed at 1pm" would eventually become "I know you close at 1pm but can you take me anyway?"
I probably told myself that since my office was never very busy, I'd only end up missing lunch once in a blue moon. In reality I ended up sacrificing half of my lunch hour or more at least once a week.
It was Mr. Friendly that caused me to finally and firmly adopt my current policy of "closed, no matter what". Mr. Friendly came in about 11am. He tried to drop a sample and failed, as people often do. He was thus faced with a choice: stay and try again, or return later. Since he had errands to run he said he'd come back later.
No problem. I explain that I can only save his paperwork for 24 hours, and that I take my lunch from 1pm to 2pm. If he planned to come back that afternoon he would have to wait until after 2pm. Mr. Friendly agreed; after all, he was friendly.
I had to take care of some personal affairs over the phone that day. I generally like to do this from my office during my lunch hour, since it's my only spare time during the day when the businesses I needed to contact would be open and I was sure I wouldn't be interrupted. Any other time of the day I might get halfway through a transaction and then have to leave abruptly to collect some pee.
It must have been 1:20 or so when Mr. Friendly returned. He looked at my Will Return sign in disgust and banged on my door. I went to answer it.
"What, did you close early today?"
"No, I'm on my lunch break. Can you come back after 2?"
(Note how poorly I worded that -- as though he should have a choice in the matter.)
"Not really," said Mr. Friendly, "see I have to pick my kids up from school at 2:30and before that I have to pick my clothes up from the laundromat, and my car's in the shop so I have a taxi waiting on me."
Foolishly sympathizing with Mr. Friendly's plight, I let him in.
"Hopefully you'll be able to go right away," I told him. "I haven't had a chance to go get my lunch yet."
"No problem, I'm ready to go right now."
Except he wasn't.
A half hour ticked by. I was in a position where if I couldn't get rid of Mr. Friendly right now I would have to go hungry. I tell him as much.
"Look man," says Mr. Friendly, suddenly not-so-friendly, "we don't need to make a thing out of it. You don't have to be so cold all the time. Just lighten up a little!"
Of course it wasn't a matter of me not being able to lighten up. It was a matter of me wanting to eat something for lunch.
"I'm not asking for very much here, just do your job and help me out."
As if I weren't already helping him out by opening the door for him while my office was closed.
Mr. Friendly was there so long that eventually, defeated, I had no choice but to flip my Will Return sign back around to Open. Another day without sustenance. I was not happy and it was pretty easy to tell that Mr. Friendly knew it.
Mr. Friendly took this as an affront to his very being.
"You've never been in sales, have you? I can tell you've never worked sales, because you have such a terrible personality. If you worked sales you'd be fired," he told me.
"I don't get paid to be your friend," I snapped back.
After Mr. Friendly's collection was finally done, nearly forty-five minutes after he arrived, he said he was going to file a complaint against me for being unpersonable. I offered to get my boss on the phone for him right away, but he declined. So, in a charitable act of pleasantness, I wrote my boss's phone number on a Post-It note so he could call her at his convenience. He did not want the note.
"Oh no," I growled, "I insist."
He snatched the note, slammed my door and stomped off.
I was feeling so smug and abused for a while that I decided it would be a good idea to close my office down later in the afternoon to give me time to go buy a sandwich. After a long line at Subway and a short walk back to work in the rain, I was greeted by six or seven guys from a roofing company. They were soaking wet. Some looked confused and some looked angry. As I was unlocking the door the leader mentioned he thought we were closed between 1 and 2.
"Sorry," I muttered. "I had to work through lunch today."
Suddenly all my smugness and superiority evaporated. Closing down the office during the afternoon was not acceptable, no matter how hard I had worked to rationalize it in my head. My employer already gives me time to eat lunch -- it's called my lunch hour. I had chosen to squander it time and again, and I had no one to blame for it but myself.
Mr. Friendly, as it turns out, was absolutely right. He wasn't trying to inconvenience me. The only difference between him and all the other people who take 45 minutes to pee is that I chose to let him in when my office was supposed to be closed. It was my decision, not his.
To my knowledge Mr. Friendly never did call to complain about me. Nonetheless I decided that I would never work through lunch again. I still fudge the clock a bit here and there (if you have to wait until 1:15 that's fine, but any longer than that and you can bet I'm kicking you out) and there are the extraordinarily odd days where I don't have a choice in the matter (a subset of collections must be done in one sitting, as opposed to offering the option for the donor to come back later). But the Mr. Friendlys of the world have been turned away ever since.
I know people hate it when it's 1:50 and they look in the window seeing me eat my Chef Boyardee or my Uncle Ben's Rice Bowl or my Campbell's Chunky Soup. I know they probably can't process the information -- the dude, he's like right there, why won't he open the door!?
But there's a reason for it. I work an eight-hour day and I'm entitled to a lunch break. I learned the hard way I need to take advantage of it. And besides, it's not like these companies who send folks down to me are blindsided. My office hours are very clearly printed on all my paperwork and on the company website. If someone chooses to show up forty minutes before I open my door... well, that's their fault. Not mine. And look -- I didn't even have to do any mental gymnastics to rationalize it.
By the time I was done with those six or seven roofer guys the bacon on my sandwich was cold. I ate about half of it and threw it away, and felt incredibly guilty.
8.16.2006
Hypochondriac.
So I'm getting sued. Well, not really sued per se, but someone has filed a pretty serious official grievance against me. Lawyers are going to have to get involved, and it looks like it could get messy. Anyway, it's too early to be talking about that subject yet. Maybe another time.
Today I'd like to discuss The Hypochondriac.
The "wash your hands" segment of a collection had never taken this long. The woman rinsed her hands under the water, then pumped a huge glob of soap onto her palm. Then another huge glob. She lathered vigorously until flecks of white were shooting off in all directions. She then scrubbed under the water until all the soap was gone... and went back for a second helping.
She asked if it was antibacterial soap. She asked if it was a disinectant. She asked if it was just generic hand sanitizer, because that stuff doesn't really wash your hands, it just makes them slippery.
"It's just generic store-brand hand soap," I tell her. "It's the kind you'd get at a supermarket."
This answer does not appease her. I wonder momentarily if she buys her soap online from some kind of top secret alarmist hand-washing website. www.rubthemrawandbloody.com, perhaps?
She asks if she can take her little moist mini-wipes in the bathroom with her. She says she can't use my toilet paper. She looks disappointed when I explain that she can't, and why she can't, but she accepts reality and moves on. The Hypochondriac is a little crazy, but she isn't mean or impolite.
In her opinion I am a massive slob with no redeeming value whatsoever, but she's nice enough not to point this out explicitly.
And it's true; I am something of a slob. Cleanliness is not high on my list of priorities. Which isn't to say I'm a disgusting mess, of course, just that I'm disorganized and a little dirt and grime don't bother me. I'm what you'd call a "before" cleaner. I do the dishes before I cook. I make the bed before I get into it. I tidy up the living room before company comes over. I wait until practicality demands that something be cleaned before cleaning it.
The toilet, as far as I'm concerned, is not a device that needs to be cleaned routinely. If it smells particularly foul, or something happens to it that isn't supposed to happen to a toiilet (bad aim, for example) then yes, clean it up. But cleaning it just to say it's clean? Why bother?
This "meh" attitude towards cleanliness doesn't carry over to the office, however. Some people like their potties to be pristine, and I can't hold that against them. My toilet gets a big ole' deep clean once a week, with periodic wipe-downs inbetween as needed. The water is blue and beautiful. Something's wrong with the flushing mechanism and the water drains continuously (whistling like a tea kettle all the merry way) until I manually reach in and tap the plug, but that's my only real gripe with the toilet.
Point is, the toilet in my office is cleaner than the toilet in your house. Yes, we both know it's the truth. Fact is, I'd wager my toilet is cleaner than most toilets in most offices or businesses in the area, if only because I have the time to do a once-over every time someone uses it.
Still, The Hypochondriac scouts out the bathroom for a few moments before asking where I keep the paper seat covers.
"Sorry," I say, "I don't have any. Is there a problem with the toilet seat?"
"When was the last time it was cleaned?"
"Friday afternoon, before I left." It is now Monday morning. The Hypochondriac leans in and whispers to me, "You should talk to your cleaning staff, I don't think they did a very good job."
"I cleaned it myself," I admitted. "Nobody's been here all weekend, I assure you."
"Did you clean it today?"
"No."
"What about the three ladies ahead of me?"
I glance around the bathroom, thinking maybe I missed something. "It doesn't look like they left any messes. Is there a problem?"
"It's not very well lit in here, either..."
"My apologies," I stammer, not really sure how to help this woman with her plight.
"Do you have some disinfectant cleaner? I can't use this toilet."
"I do not. I used the last of it up cleaning my counters on Friday." The cleaner I use is a Pine Sol and water solution, and I use it to clean pretty much everything in the office. I like to do this on Friday afternoon because the smell of Pine Sol makes me gag. By the time I open up Monday morning the odor is gone, but everything is still clean.
In any case I don't have any left; my trusty spray bottle is empty until I get some more supplies in. Given my track record with securing supplies in a timely manner, I may or may not get a fresh bottle by this Friday.
Without a word The Hypochondriac pumps some hand soap onto a stack of paper towels and sets to work scrubbing the toilet. She scrubs the seat. She scrubs under the seat. She scrubs the base. She scrubs the tank. She scrubs the handle. She comes back out for more soap. She comes back out for dry towels. After she's soaped, rinsed and dried the entire counter, discarded her spent paper towels and re-washed her hands she asks me if I have any glass cleaner for the mirror.
The miror looks fine to me. There's a scratch in one corner where the mirror-y stuff is starting to peel off, but otherwise it accomplishes its task admirably. "Ma'am, you don't need to clean the mirror."
"Sorry," she replies, "it just looks really dirty to me."
I hand her the cup and give her the rules again. She has spent seven minutes, half a bottle of hand soap and the better part of an entire stack of paper towels to wash my bathroom. After she's done she apologizes again, then explains herself by saying, "It's just that a dirty bathroom is a major health hazard. It's not right to make people go in a filthy bathroom..."
To clear up a bit of misinformation -- you can't catch something off a toilet seat. For one thing bacteria have a rough time of it on the cold, smooth surface of the seat. Microscopic critters prefer warm, wet places to be fruitful and multiply. A toilet seat is neither warm nor wet. There's probably a better chance of harmful bacteria breeding on the paper seat cover than the seat itself.
For another, you can't catch things with your butt. Even if the seat were slick with unmentionable nastiness, the worst thing you'd have to deal with is wiping the mess off of yourself after you stood back up. This is assuming, of course, that you don't have a gaping open wound on your butt cheek, in which case I would be more worried about the person after you. You get sick by touching your hands to nasty things, and then exposing your hands to the openings on your body. For example, your mouth.
Here's a quick guide to getting sick off a toiilet seat. Step one: wait until someone pees all over it. Women who "hover" will accomplish this task quite nicely. (Isn't it a double standard that men are expected to put the seat down, but hovering women aren't? Maybe that's a post for another day...) Step two: wipe the seat clean with your hands. Step four (and this is important): do not wash your hands. Step five: patty you up some hamburgers, again without washing your hands. Make sure the beef is fresh, though, otherwise you'd be able to blame your food poisoning on ratty food and not a dirty commode. Finally, step six: add ketchup and enjoy!
Look, we all know people who won't use a public restroom. We all know people who don't know the difference between "looks clean", "is clean" and "smells clean". Something can look clean and be dirty, or look dirty and be clean. I used to get a lot of complaints that my office smelled dirty until I added an air freshener, and then the complaints stopped. Note that I didn't actually start cleaning more, I just changed the scent. That's enough to trick most people.
The irony is you're probably safer licking a toilet seat than licking your cell phone, or the doorknob to your house, or the clean laundry that's been sitting in your drawer all week.
The Hypochondriac gathered her things and left as demurely as she entered. She never raised her voice with me. She didn't try to argue. Although she looked disappointed that my office did not meet her impossible standards of immaculate cleanliness, I think she understands that nobody's bathroom except her own could possibly stack up.
Which gives me an idea for a new reality show. How Clean Is Your Bathroom? Little old grannies everywhere duke it out to see who can be the spic-and-spanniest! Coming this fall on Fox.
I apologize to all of my readers in case www.rubthemrawandbloody.com turns out to be a not-safe-for-work porn site. But in my defense I didn't make it a hyperlink, so you really only have yourselves to blame.
Today I'd like to discuss The Hypochondriac.
The "wash your hands" segment of a collection had never taken this long. The woman rinsed her hands under the water, then pumped a huge glob of soap onto her palm. Then another huge glob. She lathered vigorously until flecks of white were shooting off in all directions. She then scrubbed under the water until all the soap was gone... and went back for a second helping.
She asked if it was antibacterial soap. She asked if it was a disinectant. She asked if it was just generic hand sanitizer, because that stuff doesn't really wash your hands, it just makes them slippery.
"It's just generic store-brand hand soap," I tell her. "It's the kind you'd get at a supermarket."
This answer does not appease her. I wonder momentarily if she buys her soap online from some kind of top secret alarmist hand-washing website. www.rubthemrawandbloody.com, perhaps?
She asks if she can take her little moist mini-wipes in the bathroom with her. She says she can't use my toilet paper. She looks disappointed when I explain that she can't, and why she can't, but she accepts reality and moves on. The Hypochondriac is a little crazy, but she isn't mean or impolite.
In her opinion I am a massive slob with no redeeming value whatsoever, but she's nice enough not to point this out explicitly.
And it's true; I am something of a slob. Cleanliness is not high on my list of priorities. Which isn't to say I'm a disgusting mess, of course, just that I'm disorganized and a little dirt and grime don't bother me. I'm what you'd call a "before" cleaner. I do the dishes before I cook. I make the bed before I get into it. I tidy up the living room before company comes over. I wait until practicality demands that something be cleaned before cleaning it.
The toilet, as far as I'm concerned, is not a device that needs to be cleaned routinely. If it smells particularly foul, or something happens to it that isn't supposed to happen to a toiilet (bad aim, for example) then yes, clean it up. But cleaning it just to say it's clean? Why bother?
This "meh" attitude towards cleanliness doesn't carry over to the office, however. Some people like their potties to be pristine, and I can't hold that against them. My toilet gets a big ole' deep clean once a week, with periodic wipe-downs inbetween as needed. The water is blue and beautiful. Something's wrong with the flushing mechanism and the water drains continuously (whistling like a tea kettle all the merry way) until I manually reach in and tap the plug, but that's my only real gripe with the toilet.
Point is, the toilet in my office is cleaner than the toilet in your house. Yes, we both know it's the truth. Fact is, I'd wager my toilet is cleaner than most toilets in most offices or businesses in the area, if only because I have the time to do a once-over every time someone uses it.
Still, The Hypochondriac scouts out the bathroom for a few moments before asking where I keep the paper seat covers.
"Sorry," I say, "I don't have any. Is there a problem with the toilet seat?"
"When was the last time it was cleaned?"
"Friday afternoon, before I left." It is now Monday morning. The Hypochondriac leans in and whispers to me, "You should talk to your cleaning staff, I don't think they did a very good job."
"I cleaned it myself," I admitted. "Nobody's been here all weekend, I assure you."
"Did you clean it today?"
"No."
"What about the three ladies ahead of me?"
I glance around the bathroom, thinking maybe I missed something. "It doesn't look like they left any messes. Is there a problem?"
"It's not very well lit in here, either..."
"My apologies," I stammer, not really sure how to help this woman with her plight.
"Do you have some disinfectant cleaner? I can't use this toilet."
"I do not. I used the last of it up cleaning my counters on Friday." The cleaner I use is a Pine Sol and water solution, and I use it to clean pretty much everything in the office. I like to do this on Friday afternoon because the smell of Pine Sol makes me gag. By the time I open up Monday morning the odor is gone, but everything is still clean.
In any case I don't have any left; my trusty spray bottle is empty until I get some more supplies in. Given my track record with securing supplies in a timely manner, I may or may not get a fresh bottle by this Friday.
Without a word The Hypochondriac pumps some hand soap onto a stack of paper towels and sets to work scrubbing the toilet. She scrubs the seat. She scrubs under the seat. She scrubs the base. She scrubs the tank. She scrubs the handle. She comes back out for more soap. She comes back out for dry towels. After she's soaped, rinsed and dried the entire counter, discarded her spent paper towels and re-washed her hands she asks me if I have any glass cleaner for the mirror.
The miror looks fine to me. There's a scratch in one corner where the mirror-y stuff is starting to peel off, but otherwise it accomplishes its task admirably. "Ma'am, you don't need to clean the mirror."
"Sorry," she replies, "it just looks really dirty to me."
I hand her the cup and give her the rules again. She has spent seven minutes, half a bottle of hand soap and the better part of an entire stack of paper towels to wash my bathroom. After she's done she apologizes again, then explains herself by saying, "It's just that a dirty bathroom is a major health hazard. It's not right to make people go in a filthy bathroom..."
To clear up a bit of misinformation -- you can't catch something off a toilet seat. For one thing bacteria have a rough time of it on the cold, smooth surface of the seat. Microscopic critters prefer warm, wet places to be fruitful and multiply. A toilet seat is neither warm nor wet. There's probably a better chance of harmful bacteria breeding on the paper seat cover than the seat itself.
For another, you can't catch things with your butt. Even if the seat were slick with unmentionable nastiness, the worst thing you'd have to deal with is wiping the mess off of yourself after you stood back up. This is assuming, of course, that you don't have a gaping open wound on your butt cheek, in which case I would be more worried about the person after you. You get sick by touching your hands to nasty things, and then exposing your hands to the openings on your body. For example, your mouth.
Here's a quick guide to getting sick off a toiilet seat. Step one: wait until someone pees all over it. Women who "hover" will accomplish this task quite nicely. (Isn't it a double standard that men are expected to put the seat down, but hovering women aren't? Maybe that's a post for another day...) Step two: wipe the seat clean with your hands. Step four (and this is important): do not wash your hands. Step five: patty you up some hamburgers, again without washing your hands. Make sure the beef is fresh, though, otherwise you'd be able to blame your food poisoning on ratty food and not a dirty commode. Finally, step six: add ketchup and enjoy!
Look, we all know people who won't use a public restroom. We all know people who don't know the difference between "looks clean", "is clean" and "smells clean". Something can look clean and be dirty, or look dirty and be clean. I used to get a lot of complaints that my office smelled dirty until I added an air freshener, and then the complaints stopped. Note that I didn't actually start cleaning more, I just changed the scent. That's enough to trick most people.
The irony is you're probably safer licking a toilet seat than licking your cell phone, or the doorknob to your house, or the clean laundry that's been sitting in your drawer all week.
The Hypochondriac gathered her things and left as demurely as she entered. She never raised her voice with me. She didn't try to argue. Although she looked disappointed that my office did not meet her impossible standards of immaculate cleanliness, I think she understands that nobody's bathroom except her own could possibly stack up.
Which gives me an idea for a new reality show. How Clean Is Your Bathroom? Little old grannies everywhere duke it out to see who can be the spic-and-spanniest! Coming this fall on Fox.
I apologize to all of my readers in case www.rubthemrawandbloody.com turns out to be a not-safe-for-work porn site. But in my defense I didn't make it a hyperlink, so you really only have yourselves to blame.
8.03.2006
Classic Peemeister - You callin' me a liar!?
In honor of the complete and utter lack of anything interesting happening here the past few weeks, I've decided to go ahead and dredge up an old entry from my LiveJournal, back before the Peemeister blog existed. Here's a gem from December 9th, 2004.
This is a strange tactic I see from time to time at my job, as well as various other places in the service industry: someone will lie about something, and when confronted with their lie, will yell "Are you calling me a liar!?"
This tactic works surprisingly well. Nobody likes to be called names and, what's more, nobody likes their customers to think they're being called names. The usual response starts with "No, but..." and then concludes with an explanation of what the problem is again and perhaps a possible way it can be solved (or an explanation of why it can't be solved). If the liar is really a wily one, at this point he will shout "So you ARE callin' me a liar!"
I mention this because I hear this particular line once in a while at work, where someone will try to weasel through this loophole or that, and when I call their bluff and they're out of options the only thing left for them to do is get confrontational. Today was an oddity in that I met three people who accused me of calling them liars, spaced evenly throughout the day.
Culprit #1: Mr. McBaldington. Mr. McBaldington is the baldest man in the universe. He shows up at 9:30 am to take a drug test. This wouldn't be a problem, except he was in at 8:10 am yesterday for a drug test as well, but for whatever reason could not contribute a sample. It's against the rules for me to take something after the 24 hour mark, so whenever someone wants to leave and come back at a later time I make it very clear that there is a 24-hour rule, that yes they will have to abide by it, yes I am open weekdays, no I will not stay late on my lunch hour, and no I am not open Saturdays so if it's Friday you'd better get here before 5:00 pm or else.
Yesterday when Mr. McBaldington wanted to leave I made it very clear that if he showed up at 8:11 am, that would be too late (actually I'd cut him some slack, but I don't tell people that up front). I also tell him that I open at 8:00, but if something comes up and I open late he's still out of luck even if the lateness is entirely my fault. I tell him he needs to be in by 5:00 today or he risks not getting the collection done at all.
Now, as it was I got to work on time this morning; with eleven minutes to spare even (for you math whizzes out there, that's 7:49 am). So when Mr. McBaldington shows up at 9:30, an hour and twenty minutes too late, I have no sympathy for him. So of course he says "Well I was here at 8:00 and you weren't open." This is, of course, a flat-out lie. Not only was I at work at 7:49, but I had done a collection by 7:59. I pointed this out on my sign-in sheet that someone had, in fact, signed in at 7:54 and had their collection done by 7:59. Mr McBaldington's response: "Are you calling me a liar?"
I told him no, but he should probably get his watch fixed because obviously it was running at least twelve minutes fast. I told him he would have to get new paperwork from his employer if he wanted to do a collection, and he stormed out. He was back at about 11:45 with new paperwork and his drug test was completed successfully.
Culprit #2: Evil Midget Woman. Evil Midget Woman came in and said she needed a drug test for her parole hearing (or whatever). This is a little out of the ordinary for me; it requires payment up front and an extra form. She wants to pay with her credit card, which is fine, except I have no way to run the card at my office so I have to call my bosses in Tampa. I get in touch with them, rattle off the card number, expiration date, yadda yadda yadda, and the card is declined.
Right then I noticed the number I thought was a 1 was actually a 7. I apologized and rattled off the number again with the 7 in its proper place. The card was declined once again.
I tilted the card and saw that the 7 was actually a 9, and I triple checked the card (by the way: white numbers on a white background is hard to read) to make sure I had it right this time (Evil Midget Woman was getting furious) and rattled it off again, but the card was still declined.
At this point, between me and the other office, all our information was correct. We confirmed it when Evil Midget Woman got on the phone herself. Eventually Tampa told me there was nothing they could do and she'd have to find some other way to pay, and hung up.
The woman informs me that she knows her card went through because it's not really a credit card; it's her debit card. And she, like, just put $126 or whatever in the account, so she knows it's good. I tell her, once again, the card was declined. Her response: "You calling me a liar, boy?" (The addition of "boy" to the question was comical because I towered over this woman. She was like two-foot-nothing. Like a hobbit with a drug problem.)
I told her no, but she'd have to straighten out her card with her bank before we could run it. It was agreed that she would pay with cash, but when she found out she'd need exact change (drug tests cost $38 and I don't keep cash at my office) she left in a huff.
Culprit #3: Teh Glassez. Teh Glassez comes in about 4:00 or so, interrupting my work on a Lord of the Rings jigsaw puzzle. Right away I have to stifle myself because this kid is a goth/punk wannabe with big thick coke-bottle glasses. Seriously, if Steve Urkel were emo... and white... he'd be Teh Glassez.
Now, Teh Glassez doesn't want to empty his pockets. He pouts for a bit until I tell him he can lock his wallet and wallet chain (HAH!) and his half-eaten pack of Starburst in the box. Box goes in the bathroom with you, key stays out here with me. Important to note: I never touch anyone's stuff. If they put it in the box, they put it in the box. And when we're done, they take it back out. So when we're done I watch Teh Glassez take his wallet, wallet chain and half-eaten pack of Starburst out of the box and that's that.
He shows up about a half-hour later saying he left some money in the box by accident, and could he please go back and get it? "Sure," I say, "you can go look. But I'm fairly sure you didn't leave anything in there. I checked it after you left and it was empty."
"Dude," says Teh Glassez in his hardest 'tryin' to sound like a tough guy' voice, "if it's not there I'm going to be somewhat cross, because the logical deduction would be that you took my money. Pray let us investigate, good sir." (He was actually a lot less cordial than this but it wouldn't be nice to reproduce his exact language here.)
I go back and unlock the box for him and, sure enough, it's empty. "Dude, where's my money?" says Teh Glassez. At this point I tell him I don't remember him putting any money into the box, or taking any out, and that all personal effects are solely his responsibility. If he did in fact lose some money (funny how he never mentioned how much) he'd be just out of luck.
"Dude, I put money in your box. What'd you do with it?"
"I didn't take anything out of that box, and there was nothing in there when you left."
"So are you calling me a liar?"
This is the third time I've been asked this today, and I'm sick of it. So I answer his question with a question: "Do you maintain that you put your money in this lockbox earlier today?"
"Yeah, I put it in there."
"Then yes, I am in fact calling you a liar."
Teh Glassez was shocked! He'd been called on his lies! The look on his face was priceless, and not just because of the black lipstick (seriously). He said he was going to call the police; I said fine, you can use my phone. I even have the number handy. He backed down. On his way out the door he said he'd be back with the police.
By this time it was ten minutes to closing time, so I decided to leave early. I am currently enjoying my last night of freedom, because between 7:49 and 8:10 tomorrow (whenever I feel like showing up for work) I will most assuredly be arrested and locked up tight.
It's been fun guys! Write to me in prison.
Suffice it to say, i did not actually go to prison. What a disappointment.
This is a strange tactic I see from time to time at my job, as well as various other places in the service industry: someone will lie about something, and when confronted with their lie, will yell "Are you calling me a liar!?"
This tactic works surprisingly well. Nobody likes to be called names and, what's more, nobody likes their customers to think they're being called names. The usual response starts with "No, but..." and then concludes with an explanation of what the problem is again and perhaps a possible way it can be solved (or an explanation of why it can't be solved). If the liar is really a wily one, at this point he will shout "So you ARE callin' me a liar!"
I mention this because I hear this particular line once in a while at work, where someone will try to weasel through this loophole or that, and when I call their bluff and they're out of options the only thing left for them to do is get confrontational. Today was an oddity in that I met three people who accused me of calling them liars, spaced evenly throughout the day.
Culprit #1: Mr. McBaldington. Mr. McBaldington is the baldest man in the universe. He shows up at 9:30 am to take a drug test. This wouldn't be a problem, except he was in at 8:10 am yesterday for a drug test as well, but for whatever reason could not contribute a sample. It's against the rules for me to take something after the 24 hour mark, so whenever someone wants to leave and come back at a later time I make it very clear that there is a 24-hour rule, that yes they will have to abide by it, yes I am open weekdays, no I will not stay late on my lunch hour, and no I am not open Saturdays so if it's Friday you'd better get here before 5:00 pm or else.
Yesterday when Mr. McBaldington wanted to leave I made it very clear that if he showed up at 8:11 am, that would be too late (actually I'd cut him some slack, but I don't tell people that up front). I also tell him that I open at 8:00, but if something comes up and I open late he's still out of luck even if the lateness is entirely my fault. I tell him he needs to be in by 5:00 today or he risks not getting the collection done at all.
Now, as it was I got to work on time this morning; with eleven minutes to spare even (for you math whizzes out there, that's 7:49 am). So when Mr. McBaldington shows up at 9:30, an hour and twenty minutes too late, I have no sympathy for him. So of course he says "Well I was here at 8:00 and you weren't open." This is, of course, a flat-out lie. Not only was I at work at 7:49, but I had done a collection by 7:59. I pointed this out on my sign-in sheet that someone had, in fact, signed in at 7:54 and had their collection done by 7:59. Mr McBaldington's response: "Are you calling me a liar?"
I told him no, but he should probably get his watch fixed because obviously it was running at least twelve minutes fast. I told him he would have to get new paperwork from his employer if he wanted to do a collection, and he stormed out. He was back at about 11:45 with new paperwork and his drug test was completed successfully.
Culprit #2: Evil Midget Woman. Evil Midget Woman came in and said she needed a drug test for her parole hearing (or whatever). This is a little out of the ordinary for me; it requires payment up front and an extra form. She wants to pay with her credit card, which is fine, except I have no way to run the card at my office so I have to call my bosses in Tampa. I get in touch with them, rattle off the card number, expiration date, yadda yadda yadda, and the card is declined.
Right then I noticed the number I thought was a 1 was actually a 7. I apologized and rattled off the number again with the 7 in its proper place. The card was declined once again.
I tilted the card and saw that the 7 was actually a 9, and I triple checked the card (by the way: white numbers on a white background is hard to read) to make sure I had it right this time (Evil Midget Woman was getting furious) and rattled it off again, but the card was still declined.
At this point, between me and the other office, all our information was correct. We confirmed it when Evil Midget Woman got on the phone herself. Eventually Tampa told me there was nothing they could do and she'd have to find some other way to pay, and hung up.
The woman informs me that she knows her card went through because it's not really a credit card; it's her debit card. And she, like, just put $126 or whatever in the account, so she knows it's good. I tell her, once again, the card was declined. Her response: "You calling me a liar, boy?" (The addition of "boy" to the question was comical because I towered over this woman. She was like two-foot-nothing. Like a hobbit with a drug problem.)
I told her no, but she'd have to straighten out her card with her bank before we could run it. It was agreed that she would pay with cash, but when she found out she'd need exact change (drug tests cost $38 and I don't keep cash at my office) she left in a huff.
Culprit #3: Teh Glassez. Teh Glassez comes in about 4:00 or so, interrupting my work on a Lord of the Rings jigsaw puzzle. Right away I have to stifle myself because this kid is a goth/punk wannabe with big thick coke-bottle glasses. Seriously, if Steve Urkel were emo... and white... he'd be Teh Glassez.
Now, Teh Glassez doesn't want to empty his pockets. He pouts for a bit until I tell him he can lock his wallet and wallet chain (HAH!) and his half-eaten pack of Starburst in the box. Box goes in the bathroom with you, key stays out here with me. Important to note: I never touch anyone's stuff. If they put it in the box, they put it in the box. And when we're done, they take it back out. So when we're done I watch Teh Glassez take his wallet, wallet chain and half-eaten pack of Starburst out of the box and that's that.
He shows up about a half-hour later saying he left some money in the box by accident, and could he please go back and get it? "Sure," I say, "you can go look. But I'm fairly sure you didn't leave anything in there. I checked it after you left and it was empty."
"Dude," says Teh Glassez in his hardest 'tryin' to sound like a tough guy' voice, "if it's not there I'm going to be somewhat cross, because the logical deduction would be that you took my money. Pray let us investigate, good sir." (He was actually a lot less cordial than this but it wouldn't be nice to reproduce his exact language here.)
I go back and unlock the box for him and, sure enough, it's empty. "Dude, where's my money?" says Teh Glassez. At this point I tell him I don't remember him putting any money into the box, or taking any out, and that all personal effects are solely his responsibility. If he did in fact lose some money (funny how he never mentioned how much) he'd be just out of luck.
"Dude, I put money in your box. What'd you do with it?"
"I didn't take anything out of that box, and there was nothing in there when you left."
"So are you calling me a liar?"
This is the third time I've been asked this today, and I'm sick of it. So I answer his question with a question: "Do you maintain that you put your money in this lockbox earlier today?"
"Yeah, I put it in there."
"Then yes, I am in fact calling you a liar."
Teh Glassez was shocked! He'd been called on his lies! The look on his face was priceless, and not just because of the black lipstick (seriously). He said he was going to call the police; I said fine, you can use my phone. I even have the number handy. He backed down. On his way out the door he said he'd be back with the police.
By this time it was ten minutes to closing time, so I decided to leave early. I am currently enjoying my last night of freedom, because between 7:49 and 8:10 tomorrow (whenever I feel like showing up for work) I will most assuredly be arrested and locked up tight.
It's been fun guys! Write to me in prison.
Suffice it to say, i did not actually go to prison. What a disappointment.
7.07.2006
Phone games.
Ring ring.
Good morning. Patient service center.
"Is this for the drug test?"
This is a drug test collection site, yes.
"I need to get a phone number."
Okay, what number?
"His name is Joey Smith."
...I'm sorry, who?
"Joey Smith, he called you this morning about a drug test."
I don't have a phone number for anyone named Joey Smith.
"Yes you do, he said he called about 8:30."
Ma'am, I don't have any way of knowing the phone numbers of people who call me.
"Yeah you do, it's called Caller ID."
I don't have a Caller ID.
"What do you mean you don't?"
I mean, I don't have one. The only time I know someone's phone number is if they tell it to me.
"So you won't tell me Joey's?"
Even if I could, I wouldn't release that information. Sorry.
"Mother[explitive deleted]!"
Click.
Good morning. Patient service center.
"Is this for the drug test?"
This is a drug test collection site, yes.
"I need to get a phone number."
Okay, what number?
"His name is Joey Smith."
...I'm sorry, who?
"Joey Smith, he called you this morning about a drug test."
I don't have a phone number for anyone named Joey Smith.
"Yes you do, he said he called about 8:30."
Ma'am, I don't have any way of knowing the phone numbers of people who call me.
"Yeah you do, it's called Caller ID."
I don't have a Caller ID.
"What do you mean you don't?"
I mean, I don't have one. The only time I know someone's phone number is if they tell it to me.
"So you won't tell me Joey's?"
Even if I could, I wouldn't release that information. Sorry.
"Mother[explitive deleted]!"
Click.
Ring ring.
Good morning. Patient service center.
"Finally he decides to answer the phone! Jesus Christ! I've been calling you for the past twenty minutes!"
Yes, I know. I heard the phone ring.
"So why don't you ever pick up!?"
I was busy helping other clients. What can I help you with?
"I need some [explitive deleted]ing directions, but nobody there apparently knows how to use a phone so I'm just drivin' around in [explitive deleted]ing circles here. What is wrong with you, man?"
Calm down please. Tell me where you are, and I might be able to help you find my office.
"You need to hire someone to answer your [explitive deleted]ing phone, it pisses me off when people get paid six dollars an hour to do an easy piece of [explitive deleted] job and they don't even do it. Okay? Okay?"
...sir, I'll help you with directions, but first you need to lay off the abusive language.
"It's too [explitive deleted]ing late now, I already pulled over and pissed in a gas station. It was either that or piss my [explitive deleted]ing pants. I called like five times but noooo, you're too busy [explitive deleted]ing around to worry about it."
You could have left a message. I have an answering machine that not only records messages, it gives my address and location as well.
"I hung up on that piece of [explitive deleted], is it too much to ask to talk to a live person anymore? Jesus Christ."
Apparently so sir. Do you need directions or not.
"Oh so now you're going to give me [explitive deleted]ing attitude? This is unbelievable. Un-freaking-believable."
I'm glad we had this chat, sir. But now I have to hang up and help some more people who are coming in. Have a nice day.
"Wait you motherf--"
Click.
Ring ring.
Good afternoon. Patient service center.
"--don't even believe Shaunda would do that to him, you know what I mean? I mean, [explitive deleted]."
Hello? Patient service center.
"Oh [explitive deleted]! My bad! Yeah I was wonderin' do you all have a office in Iowa?"
No ma'am, just this one and the one in Tampa.
"Because my husband, he just got a job, an' he need to do a drug test, but he in Iowa right now, and he need to start his new job."
We're a Florida-based company, ma'am. We just have the two offices.
"Right, but, what I'm sayin' is, he in Iowa."
I'm afraid I can't help you.
"He say he paid for a drug test, but his new job won't take it. Like, it was the wrong lab, or somethin'."
That doesn't surprise me, most of our clients work through one lab, only. He'll have to do his collection at one of our two offices.
"So where are you at in Iowa?"
Ma'am, we do not have any offices in Iowa.
"So what he gon' do?"
I'm afraid I can't help you, ma'am.
"[Explitive deleted]. So what Shaunda do then? I don' even believe--"
Click.
Ring ring.
Good afternoon. Patient service center.
"You do drug tets?"
Yes sir.
"My job says I have to do a drug test."
Okay.
"It's for [company name]."
They're one of my clients.
"So I can do a drug test for [company name]?"
Yes.
"And it's for my job?"
...yes.
"Oh okay, I was just makin' sure you do drug tests, 'cause my job is sendin' me down there for a drug test, and I was just makin' sure."
Okay.
"Aight."
Click.
Ring ring.
Good afternoon. Patient service center.
"Yeah, hi. I was in for a drug test on [insert date here] and haven't received the results, I was just wondering what you all did with it."
Was this for employment?
"Yes."
In that case all the results go directly back to your employer. You'll have to call them.
"No, I mean, it was my drug test."
Right. But the company that paid for the test will get the results. You'll have to call them.
"No, this was MY drug test. I paid for it."
So, it wasn't for employment?
"No, see, I need to do one for employment, but I did one for myself first to make sure it was good. I paid for it."
I'm sorry sir, I don't do personal tests here.
"What do you mean?"
I mean, I only do collections for set clients. Nobody can just walk in, without first clearing it with my supervisors in Tampa.
"Oh, that's what I did."
No, sir, you didn't. I didn't do any personal tests at all last week. Or the week before. In fact, I'm pretty sure I haven't done any since 2005.
"No, it was on [insert date here]."
Not at this office, it wasn't.
"Is this [my company name]?"
Yes.
"On [my street]?"
Yes.
"That's where I went. It was some girl in there."
Sir, I'm the only person who works here.
"No, it was some girl, not you. She let me do a test and said I'd get the results the next day."
Even if that were true, turnaround time on drug test results is 2-3 business days.
"That isn't what she said."
Sir, you must not have been in my office. I'm the only person who works here. I do not do personal tests.
"Let me talk to your manager."
No problem. Do you have a pen?
"Why do I need a pen?"
You'll have to call the Tampa office.
"No, just let me talk to him."
Sir, I'm the only person who works here, as I've said. My bosses work at the head office in Tampa.
"So you're screwing me out of test results, is that it?"
Sir, I don't even get any results back at this office. The results all go to the head office, and are then delivered to the employer directly. Either way, you'll have to get in touch with them. Now, do you have a pen?
"Forget it, then."
Click.
Ring ring...
6.30.2006
Special rules for special people.
I said I was going to update yesterday, and I didn't, and I'm glad I didn't. I like writing these entries but I find the writing improves the longer I'm detached from a situation. If I were to have hopped right in yesterday, when I said I would, this would have just been a page-long incoherent rant. I know I still slip up from time to time and post those but I do try to avoid it. I would much rather wait a few days, cool down, and then reflect on what happened in order to tell an interesting story than just list the things at my office that piss me off and then glibly pop out a "people are stupid, hyuck hyuck hyuck."
So just for the record, I don't believe people are stupid nor do I hate my job. I believe people are selectively inattentive, and usually stubborn, and the combonation of those things often gives the appearance of stupid... but to someone who is being selectively inattentive and stubborn himself.
Which is not to say, of course, that some people aren't stupid, or that I don't deal with some stupid people here at the pee clinic... but those stories aren't as interesting as you might expect, which is why I don't write about them (often).
Anyway, enough about that. Let's talk about the special privelages one of my largest clients enjoy.
First, they get a huge break on their bill at the end of the month. The exact specifics of the deal I don't know (nor would I mention here if I did), but suffice it to say they pay less per drug test than most of my other clients.
Second, they send me a list monthly with all the people they're sending down to be tested, a courtesy I'm sure we would not extend to most clients. It simplifies things for them because they can easily identify who came down to my office and when.
Third, they get one day a week all to themselves. I come into the office and open a half-hour early, during which time I do collections only for this one client. All they have to do is get their guys here.
Fourth, I keep a sign-in sheet specifically for this company which I would fax to them at 9am each morning I opened early. That is, on the specific days the company does its random drug testing.
In theory, it looks like a very good deal for these guys. We're essentially bending over backwards for them. Problem is, they don't take advantage of what they've been given.
The lists of names? Always late. The early mornings Nobody shows up. And since nobody shows up, all I can fax them is an empty sign-in sheet, which is meaningless. What actually occurs is this: one person from the company will show up before 8am, when I am opened specially for his company. A few more people will trickle in throughout the day, often on my lunch break. Most of them show up the following day.
Really what this boils down to is: I am sick of getting up early for nothing. I'm sure everyone in America can sympathize.
The past few weeks I haven't bothered keeping a separate sign-in sheet because by the 9am deadline, the thing would only have one name on it. I received a phone call yesterday asking why this was, and I explained to the guy on the other end that the whole "separate sign-in sheet" only works if they actually manage to get their employees down here at the time they promised. I also told him that only one person was showing up during my early half-hour, and could we please try to fix that situation?
I didn't bring up the fact that it's now the end of June and I still don't have July's list.
Of course I'm not in any position to make demands of this guy or his company. The agreement reached was that I will continue coming in at 7:30 on the days he picks, and continue faxing him a sign-in sheet even if it is empty. A company as big as his (and please note that it is not "his company" so much at is "a company he works for, and is in charge of the department which handles drug testing") obviously the impression that things are running efficiently is more important than things actually runnin efficiently.
Oh well.
Hmm... that came out a little ranty anyway. I'll try to work on that.
The story I had planned to tell today was about Mexicans not having translators. But I've already told enough of those, haven't I?
So just for the record, I don't believe people are stupid nor do I hate my job. I believe people are selectively inattentive, and usually stubborn, and the combonation of those things often gives the appearance of stupid... but to someone who is being selectively inattentive and stubborn himself.
Which is not to say, of course, that some people aren't stupid, or that I don't deal with some stupid people here at the pee clinic... but those stories aren't as interesting as you might expect, which is why I don't write about them (often).
Anyway, enough about that. Let's talk about the special privelages one of my largest clients enjoy.
First, they get a huge break on their bill at the end of the month. The exact specifics of the deal I don't know (nor would I mention here if I did), but suffice it to say they pay less per drug test than most of my other clients.
Second, they send me a list monthly with all the people they're sending down to be tested, a courtesy I'm sure we would not extend to most clients. It simplifies things for them because they can easily identify who came down to my office and when.
Third, they get one day a week all to themselves. I come into the office and open a half-hour early, during which time I do collections only for this one client. All they have to do is get their guys here.
Fourth, I keep a sign-in sheet specifically for this company which I would fax to them at 9am each morning I opened early. That is, on the specific days the company does its random drug testing.
In theory, it looks like a very good deal for these guys. We're essentially bending over backwards for them. Problem is, they don't take advantage of what they've been given.
The lists of names? Always late. The early mornings Nobody shows up. And since nobody shows up, all I can fax them is an empty sign-in sheet, which is meaningless. What actually occurs is this: one person from the company will show up before 8am, when I am opened specially for his company. A few more people will trickle in throughout the day, often on my lunch break. Most of them show up the following day.
Really what this boils down to is: I am sick of getting up early for nothing. I'm sure everyone in America can sympathize.
The past few weeks I haven't bothered keeping a separate sign-in sheet because by the 9am deadline, the thing would only have one name on it. I received a phone call yesterday asking why this was, and I explained to the guy on the other end that the whole "separate sign-in sheet" only works if they actually manage to get their employees down here at the time they promised. I also told him that only one person was showing up during my early half-hour, and could we please try to fix that situation?
I didn't bring up the fact that it's now the end of June and I still don't have July's list.
Of course I'm not in any position to make demands of this guy or his company. The agreement reached was that I will continue coming in at 7:30 on the days he picks, and continue faxing him a sign-in sheet even if it is empty. A company as big as his (and please note that it is not "his company" so much at is "a company he works for, and is in charge of the department which handles drug testing") obviously the impression that things are running efficiently is more important than things actually runnin efficiently.
Oh well.
Hmm... that came out a little ranty anyway. I'll try to work on that.
The story I had planned to tell today was about Mexicans not having translators. But I've already told enough of those, haven't I?
6.19.2006
How do you use a semicolon?
Early in the morning is the preferred time of day to get drug tests for cantankerous old hags. I don't know why that is; probably because they need to hurry up and get home in time for their 10am supper.
...okay, that was hateful and unfair to (most) old hags. There are some very nice old hags out there. Mrs. Grammar wasn't one of them, though.
Her collection was more or less unpleasant right from the get-go because she refused to hand me her ID. It was tucked into a transparent sleeve in her pocketbook, which is a right convenient place for it I admit. However, it's difficult to get your license in and out of these things sometimes, as was the case here. For my part, I don't accept an ID I can't actually hold and examine. It's relatively easy to pass a fake if it's behind a quarter inch of plastic and nobody gets a chance to look at it. I've seen some really bad fakes, and a few really good ones, from my short stint working in a gas station a few years ago, so I learned a few tricks to examine and ID rather than just glance at it in passing.
Mrs. Grammar didn't like being asked, a second time, to please remove her ID. And she told me so. She mentioned that she "didn't appreciate being lumped in with drug dealers". I gave her a sympathetic nod and said that everyone has to follow the same rules, I'm only doing my job, etc... this line of bullhonkey usually serves to shut down all but the particularly irate complainers.
(Right here I had typed out a little mini-rant about the young black man with the saggy pants who left his sample before Mrs. Grammar did, and about how her "lumped in" comment probably referred directly to him... but that's a baseless accusation and anyway takes me too far off topic.)
Mrs. Grammar is on a roll now. She lists all the reasons that the whole drug testing process is demeaning and how she won't stand for it. I say nothing. I wait patiently for her to get tired of listening to herself, then give her the instructions and hand her the cup.
"This is ridiculous," she declares as she sets the cup of urine on the counter, "you're young enough to be my great-grandson." I do a few quick calculations as I'm finishing up my paperwork. "I very much doubt that," I reply, and the matter drops. Mrs. Grammar was born in 1937 and I'm 23 years old. Feel free to do the math yourself.)
After this Mrs. Grammar tries to leave... except she hasn't signed the form yet. I call after her, "Ma'am you aren't done." I'm ignored, so I call louder, "Ma'am, you aren't done. I need you to come back please."
"I'm not finished," Mrs. Grammar shoots back. "The word is finished. Done refers only to cakes."
She comes back to sign the form. As she's doing so, I correct her error: "Done can refer to anything that has terminated or completed, including an action. You say a cake is done because the baking process is over. I say you are done when your drug test collection is over."
I should probably point out that when someone corrects my grammar in a way that is not intended to actually point out a flaw in my wording, but rather to insult or degrade me, I take it as a personal attack. I am highly proficient with the English language. Furthermore I have a great deal of respect for it. I know that sounds nerdy, but hey, I'm a nerd. English fascinates me. Like anyone else I make spelling errors and typos from time to time, and mix up this or that word... but that is not indicative of my lack of knowledge on the subject of English, just that I'm human and make mistakes.
I also understand that there are many, many different dialects of English. Unlike some "grammar nazis" I know, I don't mind technically improper English. Ebonics and Spanglish do not faze me; in fact I find them interesting to listen to. I don't split hairs over the correct spelling of the word "colour" like some British fanatics. The fact that English as a language has evolved over so much time, in so many different directions, excites me. I love learning more and more about the language, while most of my fellow Americans are glad to be done with it after high school.
That's done with, not finished with. As you can see, I know what the goddamn word means.
Mrs. Grammar tries to argue with me, until I offer to look the word up in the dictionary. She says she knows English and doesn't need a dictionary. So I pull out the trick that always, always works in these situations.
"How do you use a semicolon?"
Anytime someone is trying to play grammar rodeo with you, this knocks them off their bucking bronco. Every time. Without fail.
I love the semicolon. It is my favorite punctuation mark. Yes, I realize that it's completely weird and probably a little pathetic that I have a favorite punctuation mark; but I do, and it's the semicolon. I use it as often as possible; partially because I know how to correctly use it and I like to lord that fact over people who don't (as it makes me feel smart), but also because once you're proficient with it, it's just too damn useful to ignore.
(Right here I had typed out the rules for proper semicolon usage, but then decided that if you want to be able to use my little anti-grammar-nazi trick, you should do your own homework. Wikipedia awaits!)
Mrs. Grammar doesn't know how to use a semicolon. I'd have bet twenty bucks she didn't have the first clue what a semicolon was. "Just like a colon," was all she said. I handed her her copies of the paperwork and said, "You're done now. Have a nice day."
I have some bad habits when it comes to English, especially writing. I tend to overuse (and even misuse) ellipses. I break up my thoughts far too often with parantheses (or have you noticed that?). I've even been known to unintentionally fall into the there/they're/their trap, from time to time.
In fact, I'm not even going to spell check this post -- not because I'm confident there aren't any typos, but because I never spellcheck any of my posts. It's just a bad habit I have. I'm not saying to myself, "Gee, the subject of this post is English and grammar... I should spell check it to make sure there aren't any dumb errors." I'm human like anyone else. There will be errors in this post and probably many more to come.
But I know how to use a semicolon. And that's what's important.
2006 - 1937 = 69. That's her age. 69 - 23 (my age) = 46. That's her age when her make-believe great-grandson was born. 46 / 3 (the number of complete generations from her birth to her great-grandson's birth) = 15.3. That's the average age women in this bloodline are when they give birth. 23 - 15 = 8. That's the age of Mrs. Grammar's great-great grandson, and he'll be expecting his kid in seven years. I'd say this family has more to worry about than grammar.
...okay, that was hateful and unfair to (most) old hags. There are some very nice old hags out there. Mrs. Grammar wasn't one of them, though.
Her collection was more or less unpleasant right from the get-go because she refused to hand me her ID. It was tucked into a transparent sleeve in her pocketbook, which is a right convenient place for it I admit. However, it's difficult to get your license in and out of these things sometimes, as was the case here. For my part, I don't accept an ID I can't actually hold and examine. It's relatively easy to pass a fake if it's behind a quarter inch of plastic and nobody gets a chance to look at it. I've seen some really bad fakes, and a few really good ones, from my short stint working in a gas station a few years ago, so I learned a few tricks to examine and ID rather than just glance at it in passing.
Mrs. Grammar didn't like being asked, a second time, to please remove her ID. And she told me so. She mentioned that she "didn't appreciate being lumped in with drug dealers". I gave her a sympathetic nod and said that everyone has to follow the same rules, I'm only doing my job, etc... this line of bullhonkey usually serves to shut down all but the particularly irate complainers.
(Right here I had typed out a little mini-rant about the young black man with the saggy pants who left his sample before Mrs. Grammar did, and about how her "lumped in" comment probably referred directly to him... but that's a baseless accusation and anyway takes me too far off topic.)
Mrs. Grammar is on a roll now. She lists all the reasons that the whole drug testing process is demeaning and how she won't stand for it. I say nothing. I wait patiently for her to get tired of listening to herself, then give her the instructions and hand her the cup.
"This is ridiculous," she declares as she sets the cup of urine on the counter, "you're young enough to be my great-grandson." I do a few quick calculations as I'm finishing up my paperwork. "I very much doubt that," I reply, and the matter drops. Mrs. Grammar was born in 1937 and I'm 23 years old. Feel free to do the math yourself.)
After this Mrs. Grammar tries to leave... except she hasn't signed the form yet. I call after her, "Ma'am you aren't done." I'm ignored, so I call louder, "Ma'am, you aren't done. I need you to come back please."
"I'm not finished," Mrs. Grammar shoots back. "The word is finished. Done refers only to cakes."
She comes back to sign the form. As she's doing so, I correct her error: "Done can refer to anything that has terminated or completed, including an action. You say a cake is done because the baking process is over. I say you are done when your drug test collection is over."
I should probably point out that when someone corrects my grammar in a way that is not intended to actually point out a flaw in my wording, but rather to insult or degrade me, I take it as a personal attack. I am highly proficient with the English language. Furthermore I have a great deal of respect for it. I know that sounds nerdy, but hey, I'm a nerd. English fascinates me. Like anyone else I make spelling errors and typos from time to time, and mix up this or that word... but that is not indicative of my lack of knowledge on the subject of English, just that I'm human and make mistakes.
I also understand that there are many, many different dialects of English. Unlike some "grammar nazis" I know, I don't mind technically improper English. Ebonics and Spanglish do not faze me; in fact I find them interesting to listen to. I don't split hairs over the correct spelling of the word "colour" like some British fanatics. The fact that English as a language has evolved over so much time, in so many different directions, excites me. I love learning more and more about the language, while most of my fellow Americans are glad to be done with it after high school.
That's done with, not finished with. As you can see, I know what the goddamn word means.
Mrs. Grammar tries to argue with me, until I offer to look the word up in the dictionary. She says she knows English and doesn't need a dictionary. So I pull out the trick that always, always works in these situations.
"How do you use a semicolon?"
Anytime someone is trying to play grammar rodeo with you, this knocks them off their bucking bronco. Every time. Without fail.
I love the semicolon. It is my favorite punctuation mark. Yes, I realize that it's completely weird and probably a little pathetic that I have a favorite punctuation mark; but I do, and it's the semicolon. I use it as often as possible; partially because I know how to correctly use it and I like to lord that fact over people who don't (as it makes me feel smart), but also because once you're proficient with it, it's just too damn useful to ignore.
(Right here I had typed out the rules for proper semicolon usage, but then decided that if you want to be able to use my little anti-grammar-nazi trick, you should do your own homework. Wikipedia awaits!)
Mrs. Grammar doesn't know how to use a semicolon. I'd have bet twenty bucks she didn't have the first clue what a semicolon was. "Just like a colon," was all she said. I handed her her copies of the paperwork and said, "You're done now. Have a nice day."
I have some bad habits when it comes to English, especially writing. I tend to overuse (and even misuse) ellipses. I break up my thoughts far too often with parantheses (or have you noticed that?). I've even been known to unintentionally fall into the there/they're/their trap, from time to time.
In fact, I'm not even going to spell check this post -- not because I'm confident there aren't any typos, but because I never spellcheck any of my posts. It's just a bad habit I have. I'm not saying to myself, "Gee, the subject of this post is English and grammar... I should spell check it to make sure there aren't any dumb errors." I'm human like anyone else. There will be errors in this post and probably many more to come.
But I know how to use a semicolon. And that's what's important.
2006 - 1937 = 69. That's her age. 69 - 23 (my age) = 46. That's her age when her make-believe great-grandson was born. 46 / 3 (the number of complete generations from her birth to her great-grandson's birth) = 15.3. That's the average age women in this bloodline are when they give birth. 23 - 15 = 8. That's the age of Mrs. Grammar's great-great grandson, and he'll be expecting his kid in seven years. I'd say this family has more to worry about than grammar.
4.14.2006
The Two-Story Translator.
At about 9am a young lady walks into my office requiring a pre-employment drug test for a landscaping company. She does not speak English.
This particular landscaping company has a long, sordid history of being very much against the idea of providing translators for their new-hires. The fact that I speak no Spanish is not unknown to them. I don't know why they refuse to send translators; it's not like they don't have any on-hand. Many of the Mexican workers who come in for a drug test are bilingual already, how hard would it be to call one over and send him out with a new-hire to make sure the drug test goes down properly.
Any way you slice it, I can't do the collection. I have no choice but to turn the young lady away.
She returns after lunch with an employee of the same company. I ask him if he is going to serve as translator. He nods and says "okay".
"Okay" is a red-flag word. It's deceptively easy to get through a conversation by just nodding and saying "okay" whenever the person you're listening to pauses in their speech. I lob a couple lowball questions at the translator to test his English capabilities. As it turns out he knows precious little English at all. not even enough to help the young lady tell me her phone number. Again I have no choice but to turn them away.
Ten minutes before closing time they return, this time accompanied by a white woman who very obviously works in the air-conditioned part of the company's dealings. "Hi," she says impatiently, "is there some problem here?"
I explain to the woman, just like I have to various other members of her company, over and over again, that I do not speak Spanish and I can not conduct a collection unless the donor speaks English.
"Well all she has to do is pee in a cup right?"
Sigh. It's the "only a drug test" argument. I wonder how this woman would react if one of their landscaping crews uprooted someone's flower bed. Somehow I doubt she'd respond with "Well it's only your front lawn right?"
I briefly explain the process, the do-not-flush thing, the empty-your-pockets thing, and I show her the block on the form the donor needs to sign.
Now, I have no illusions that everyone who comes in for a drug test actually reads the form before signing it. Most people are so jaded that they just sign anything and everything you point to. My personal take on the issue is that if you have the ability to read it, and decide not to, that is your thing. But if you do not have the ability to read it, it's my job to ensure you know what it says before you sign. I meet a lot of people who are illiterate, or who don't have their glasses, or speak English perfectly well but can't read it, and to those people I cheerfully read the two lines of text aloud. But in the case of foreign language translations, nothing short of an actual bilingual translator can get the job done. This solution, while painfully obvious to me, continues to elude the landscaping company in question and specifically the increasingly-irritated woman standing before me.
"Well, why can't he translate?"
I shrug, and look at the translator again, and ask him in plain English, "Sir, are you able to translate for me?"
He blinks a few times and then looks at the supervisor woman, helplessly.
She repeats what I said, except louder and slower. When that doesn't work, she rewords it as "Can you talk English? To him? Like this?" She holds up one hand and pantomimes a mouth opening and closing, while pointing to her own mouth with the other hand.
He nods and says "okay."
"There," says the supervisor, "what's the problem?"
The problem is that I'm not fooled. The problem is that I'm not a complete retard. The problem is that your goddamned company wants to capitalize on the cheap labor offered by a Mexican work force (illegal or otherwise) and the tax benefits of getting them all drug tested without accepting the responsibility to get it done properly.
The part of the form the young lady is eventually going to have to sign, I ask the translator to read to me in English. He can't get passed the second word (the first word is "I"). It is so painfully obvious that this man, excellent landscaper though he may be, simply does not speak English and simply can not serve as a translator. A five-year-old could see it.
"Ma'am," I tell the supervisor, "unless you speak Spanish and can translate, I am going to have to discontinue this collection process." That's a polite way of saying "get the hell out of my office, it's after five and I want to go home."
"What if I help him with the things he doesn't understand?"
"What do you mean?"
"I can translate for him."
"You're going to translate for the translator?"
"He'll listen to me."
I envision in my mind the kind of work environment this woman deals with. She is probably highly skilled at getting a crew of Spanish-speaking workers where they need to be, doing what they need to get done, and doing it very efficiently. But outside of her little landscaping world, things don't work like that. It's easy to hand a rake to someone, point them at a pile of leaves, and let them figure it out. What I do at my office is something different entirely.
"So you want to translate for me, and then have this man translate for you."
"Can we hurry this up please?"
"But he doesn't speak English."
"He does, you say he doesn't, whatever."
"And you don't speak Spanish."
"He'll listen to me."
I walk out, take my OPEN sign off the window, and turn off the lobby lights. "Okay," I tell her, "we'll give it one shot. If it doesn't work you're going to have to send her back tomorrow with a proper translator." I realize that statement is meaningless to her, so I follow up by explaining that a translator is someone who is bilingual, and can hold conversations in two different languages (in this case English and Spanish) be they verbal or written.
I give all my instructions. The supervisor repeats them louder, leaving out verbs, the way one would talk to a dog. The translator stumbles around with some clumsy Spanish. The donor looks very confused. Eventually the supervisor snaps the cup from my hand, gives it to the donor and points to the bathroom.
As she's going in, I remind her not to flush the toilet. The helpful supervisor sums this up as "No this," with a hand gesture that tries to mimic water circling a toilet bowl. To me it looks like she's stirring soup.
Even through the language barrier, handing someone an empty cup and pointing them at a bathroom is a pretty easy message to get across. The donor emerges with a full cup, the sound of a freshly flushed toilet echoing through the hallway.
The supervisor is angry when I tell her it's a botched collection. The donor did not follow my instructions because, despite having two translators at hand, she did not understand what they were. The supervisor barks at the donor to "drink aqua" as fast as she could so she could go again.
"No, ma'am, she will have to come back tomorrow with a proper translator."
"She'll get it right next time, she just--"
"It's after five. I'm closed. She doesn't speak English. You aren't a translator. He isn't a translator. This collection is over."
I throw away the cup and break eye contact. The supervisor tries to protest but eventually just stomps out with her Mexican underlings in tow.
As for me, I still don't speak Spanish.
The very next day the same man came in, supposedly sent to translate for a completely different new-hire. Something is seriously wrong with that company.
This particular landscaping company has a long, sordid history of being very much against the idea of providing translators for their new-hires. The fact that I speak no Spanish is not unknown to them. I don't know why they refuse to send translators; it's not like they don't have any on-hand. Many of the Mexican workers who come in for a drug test are bilingual already, how hard would it be to call one over and send him out with a new-hire to make sure the drug test goes down properly.
Any way you slice it, I can't do the collection. I have no choice but to turn the young lady away.
She returns after lunch with an employee of the same company. I ask him if he is going to serve as translator. He nods and says "okay".
"Okay" is a red-flag word. It's deceptively easy to get through a conversation by just nodding and saying "okay" whenever the person you're listening to pauses in their speech. I lob a couple lowball questions at the translator to test his English capabilities. As it turns out he knows precious little English at all. not even enough to help the young lady tell me her phone number. Again I have no choice but to turn them away.
Ten minutes before closing time they return, this time accompanied by a white woman who very obviously works in the air-conditioned part of the company's dealings. "Hi," she says impatiently, "is there some problem here?"
I explain to the woman, just like I have to various other members of her company, over and over again, that I do not speak Spanish and I can not conduct a collection unless the donor speaks English.
"Well all she has to do is pee in a cup right?"
Sigh. It's the "only a drug test" argument. I wonder how this woman would react if one of their landscaping crews uprooted someone's flower bed. Somehow I doubt she'd respond with "Well it's only your front lawn right?"
I briefly explain the process, the do-not-flush thing, the empty-your-pockets thing, and I show her the block on the form the donor needs to sign.
Now, I have no illusions that everyone who comes in for a drug test actually reads the form before signing it. Most people are so jaded that they just sign anything and everything you point to. My personal take on the issue is that if you have the ability to read it, and decide not to, that is your thing. But if you do not have the ability to read it, it's my job to ensure you know what it says before you sign. I meet a lot of people who are illiterate, or who don't have their glasses, or speak English perfectly well but can't read it, and to those people I cheerfully read the two lines of text aloud. But in the case of foreign language translations, nothing short of an actual bilingual translator can get the job done. This solution, while painfully obvious to me, continues to elude the landscaping company in question and specifically the increasingly-irritated woman standing before me.
"Well, why can't he translate?"
I shrug, and look at the translator again, and ask him in plain English, "Sir, are you able to translate for me?"
He blinks a few times and then looks at the supervisor woman, helplessly.
She repeats what I said, except louder and slower. When that doesn't work, she rewords it as "Can you talk English? To him? Like this?" She holds up one hand and pantomimes a mouth opening and closing, while pointing to her own mouth with the other hand.
He nods and says "okay."
"There," says the supervisor, "what's the problem?"
The problem is that I'm not fooled. The problem is that I'm not a complete retard. The problem is that your goddamned company wants to capitalize on the cheap labor offered by a Mexican work force (illegal or otherwise) and the tax benefits of getting them all drug tested without accepting the responsibility to get it done properly.
The part of the form the young lady is eventually going to have to sign, I ask the translator to read to me in English. He can't get passed the second word (the first word is "I"). It is so painfully obvious that this man, excellent landscaper though he may be, simply does not speak English and simply can not serve as a translator. A five-year-old could see it.
"Ma'am," I tell the supervisor, "unless you speak Spanish and can translate, I am going to have to discontinue this collection process." That's a polite way of saying "get the hell out of my office, it's after five and I want to go home."
"What if I help him with the things he doesn't understand?"
"What do you mean?"
"I can translate for him."
"You're going to translate for the translator?"
"He'll listen to me."
I envision in my mind the kind of work environment this woman deals with. She is probably highly skilled at getting a crew of Spanish-speaking workers where they need to be, doing what they need to get done, and doing it very efficiently. But outside of her little landscaping world, things don't work like that. It's easy to hand a rake to someone, point them at a pile of leaves, and let them figure it out. What I do at my office is something different entirely.
"So you want to translate for me, and then have this man translate for you."
"Can we hurry this up please?"
"But he doesn't speak English."
"He does, you say he doesn't, whatever."
"And you don't speak Spanish."
"He'll listen to me."
I walk out, take my OPEN sign off the window, and turn off the lobby lights. "Okay," I tell her, "we'll give it one shot. If it doesn't work you're going to have to send her back tomorrow with a proper translator." I realize that statement is meaningless to her, so I follow up by explaining that a translator is someone who is bilingual, and can hold conversations in two different languages (in this case English and Spanish) be they verbal or written.
I give all my instructions. The supervisor repeats them louder, leaving out verbs, the way one would talk to a dog. The translator stumbles around with some clumsy Spanish. The donor looks very confused. Eventually the supervisor snaps the cup from my hand, gives it to the donor and points to the bathroom.
As she's going in, I remind her not to flush the toilet. The helpful supervisor sums this up as "No this," with a hand gesture that tries to mimic water circling a toilet bowl. To me it looks like she's stirring soup.
Even through the language barrier, handing someone an empty cup and pointing them at a bathroom is a pretty easy message to get across. The donor emerges with a full cup, the sound of a freshly flushed toilet echoing through the hallway.
The supervisor is angry when I tell her it's a botched collection. The donor did not follow my instructions because, despite having two translators at hand, she did not understand what they were. The supervisor barks at the donor to "drink aqua" as fast as she could so she could go again.
"No, ma'am, she will have to come back tomorrow with a proper translator."
"She'll get it right next time, she just--"
"It's after five. I'm closed. She doesn't speak English. You aren't a translator. He isn't a translator. This collection is over."
I throw away the cup and break eye contact. The supervisor tries to protest but eventually just stomps out with her Mexican underlings in tow.
As for me, I still don't speak Spanish.
The very next day the same man came in, supposedly sent to translate for a completely different new-hire. Something is seriously wrong with that company.
3.22.2006
Pissing contests.
I've never had the pleasure of having an actual pissing contest with one of my clients, only metaphorical ones. In such contests the donor will try to assert himself as some kind of alpha male, transcendent, lifted above the rules that govern mere mortals. I delight in tormenting such people, especially when it can be done in such a way as to scarcely pay them any attention at all. Observe.
Once a week I have to be at the office earlier than normal in order to accomodate our largest client. At the beginning of each month I get a list of forty or fifty names of employees that have been randomly selected to show up on these pre-determined mornings for testing. So I show up early, do collections for a solid hour or two, and then revert to my typical day of killing time.
The pissing contest is initiated by Mr. Pissy, who is in a bad mood that he has been selected for random testing at all. We get to the part in the sign-in procedure where I need to see Mr. Pissy's photo ID. Instead of giving it to me, he wants to argue about the process by which names are randomly chosen in his company.
"Sorry sir, that's something you'd have to ask your supervisors."
"How do you know who is supposed to be here?"
"I have a list."
"Can I see the list?"
"No."
"I'm not giving you my ID until I see the list."
Okay, suit yourself. I tell Mr. Pissy that if he should have a seat until I have a chance to help the three men waiting behind him. He sits there fuming while I conduct these three collections. During the elapsed 20 minutes three more men have come in behind him. After the third collection is done he approaches once again, this time with his ID in his hand. I go to take it.
"Not so fast, I want to see this list."
"I'm not authorized to show the list to anyone."
He throws his ID on the counter, muttering something about how this is all ridiculous. I fill in his name, birthdate and phone number. I'm halfway through writing his social security number (which is on my list) when he tries to stop me.
"You're not allowed to put my social on there."
"Of course I am. All federal drug tests require it."
"Not if I say you can't."
"Well then," I shrug, "you'll just have to have a seat and wait for the gentlemen who don't say I can't."
I proceed to take the next three men ahead of him. Two of them hand me their social security cards, which is a nice but unnecessary gesture. I get the impression that these guys are going out of their way to make a statement to Mr. Pissy about how not ridiculous the process is if you don't act like a child.
The office empty once again, I ask Mr. Pissy if he's ready to continue. He doesn't protest the use of his social security number again.
I take him back and ask him to empty his pockets. He puts his ID and sunglasses on the counter and holds his hand out, expecting me to hand him the sample cup.
"Everything out of all your pockets, please," I tell him.
He places a wad of tissue and his keys on the counter and then holds his hand out again.
"That includes your wallet, radio, cell phone, and your knife case, please."
"You're not getting my wallet."
"I'll lock it up for you if you want but--"
"You're not getting my wallet."
Okay, suit yourself. I throw the sample cup away and head out to the lobby where a few more people have started emerging. It's now past the time I'd normally be open. Mr. Pissy has been here over 40 minutes.
I help a couple young ladies get a job at a call center somewhere before Mr. Pissy speaks up again. "Look, are we gonna do this or not?"
"Depends on whether or not you want to cooperate."
"This is ridiculous. I'm out of here."
I inform Mr. Pissy that if he leaves I have to record his paperwork as having refused to test.
"That's idiotic! Are you saying I can't leave?"
"I'm saying you shouldn't."
"I'm calling my boss to report you. You can't be doing this stuff to people."
I have his supervisor on my speed dial. By the time he's whipped out his cell phone I'm already talking to his boss. "Good morning, it's Richard. Oh, pretty good. Listen, I have one of your guys here, says he wants to talk to you. Okay, hold on."
I hand Mr. Pissy the phone. He doesn't believe what he's seing. Of course he had no intention of calling anyone at all; he was bluffing in order to scare me. I know from experience that employers (and this employer especially) don't like to hear about people having problems with their drug tests.
Mr. Pissy stammers something out to his boss. Suddenly he's a little lamb. "No, sir, he did-- he didn't tell me about the social thing. I didn't know about that. No, he didn't say nothing about having a box to put my stuff in. Yeah I've been here for like 45... well almost an hour. Yes sir. Yeah, okay."
He hands my phone back to me. "He wants to talk to you again."
I have a pre-existing arrangement with this employer. Usually I stack up their copies of the paperwork, and once a week they send a guy around to pick them up. For this man, though, The Bossman wants Mr. Pissy to deliver the company's copy to him personally. I can only imagine there's going to be an interesting conversation there.
Mr. Pissy's collection goes off without a hitch after that. Suddenly all the little roadblocks don't seem to bother him.
I cross him off the list. Despite being the first from his company to show up today, he's the last one finished. He turned what should have been a five-minute collection into a fifty-five minute pissing contest, in which he scored zero points. I call The Bossman back and tell him that Mr. Pissy is on the way with his form.
Then, my busiest, earliest morning behind me, I sit down to get back into my book.
This story is actually a month old. Mr. Pissy showed up on his company list again this month. Today he didn't seem to mind drug testing at all. Go figure.
Once a week I have to be at the office earlier than normal in order to accomodate our largest client. At the beginning of each month I get a list of forty or fifty names of employees that have been randomly selected to show up on these pre-determined mornings for testing. So I show up early, do collections for a solid hour or two, and then revert to my typical day of killing time.
The pissing contest is initiated by Mr. Pissy, who is in a bad mood that he has been selected for random testing at all. We get to the part in the sign-in procedure where I need to see Mr. Pissy's photo ID. Instead of giving it to me, he wants to argue about the process by which names are randomly chosen in his company.
"Sorry sir, that's something you'd have to ask your supervisors."
"How do you know who is supposed to be here?"
"I have a list."
"Can I see the list?"
"No."
"I'm not giving you my ID until I see the list."
Okay, suit yourself. I tell Mr. Pissy that if he should have a seat until I have a chance to help the three men waiting behind him. He sits there fuming while I conduct these three collections. During the elapsed 20 minutes three more men have come in behind him. After the third collection is done he approaches once again, this time with his ID in his hand. I go to take it.
"Not so fast, I want to see this list."
"I'm not authorized to show the list to anyone."
He throws his ID on the counter, muttering something about how this is all ridiculous. I fill in his name, birthdate and phone number. I'm halfway through writing his social security number (which is on my list) when he tries to stop me.
"You're not allowed to put my social on there."
"Of course I am. All federal drug tests require it."
"Not if I say you can't."
"Well then," I shrug, "you'll just have to have a seat and wait for the gentlemen who don't say I can't."
I proceed to take the next three men ahead of him. Two of them hand me their social security cards, which is a nice but unnecessary gesture. I get the impression that these guys are going out of their way to make a statement to Mr. Pissy about how not ridiculous the process is if you don't act like a child.
The office empty once again, I ask Mr. Pissy if he's ready to continue. He doesn't protest the use of his social security number again.
I take him back and ask him to empty his pockets. He puts his ID and sunglasses on the counter and holds his hand out, expecting me to hand him the sample cup.
"Everything out of all your pockets, please," I tell him.
He places a wad of tissue and his keys on the counter and then holds his hand out again.
"That includes your wallet, radio, cell phone, and your knife case, please."
"You're not getting my wallet."
"I'll lock it up for you if you want but--"
"You're not getting my wallet."
Okay, suit yourself. I throw the sample cup away and head out to the lobby where a few more people have started emerging. It's now past the time I'd normally be open. Mr. Pissy has been here over 40 minutes.
I help a couple young ladies get a job at a call center somewhere before Mr. Pissy speaks up again. "Look, are we gonna do this or not?"
"Depends on whether or not you want to cooperate."
"This is ridiculous. I'm out of here."
I inform Mr. Pissy that if he leaves I have to record his paperwork as having refused to test.
"That's idiotic! Are you saying I can't leave?"
"I'm saying you shouldn't."
"I'm calling my boss to report you. You can't be doing this stuff to people."
I have his supervisor on my speed dial. By the time he's whipped out his cell phone I'm already talking to his boss. "Good morning, it's Richard. Oh, pretty good. Listen, I have one of your guys here, says he wants to talk to you. Okay, hold on."
I hand Mr. Pissy the phone. He doesn't believe what he's seing. Of course he had no intention of calling anyone at all; he was bluffing in order to scare me. I know from experience that employers (and this employer especially) don't like to hear about people having problems with their drug tests.
Mr. Pissy stammers something out to his boss. Suddenly he's a little lamb. "No, sir, he did-- he didn't tell me about the social thing. I didn't know about that. No, he didn't say nothing about having a box to put my stuff in. Yeah I've been here for like 45... well almost an hour. Yes sir. Yeah, okay."
He hands my phone back to me. "He wants to talk to you again."
I have a pre-existing arrangement with this employer. Usually I stack up their copies of the paperwork, and once a week they send a guy around to pick them up. For this man, though, The Bossman wants Mr. Pissy to deliver the company's copy to him personally. I can only imagine there's going to be an interesting conversation there.
Mr. Pissy's collection goes off without a hitch after that. Suddenly all the little roadblocks don't seem to bother him.
I cross him off the list. Despite being the first from his company to show up today, he's the last one finished. He turned what should have been a five-minute collection into a fifty-five minute pissing contest, in which he scored zero points. I call The Bossman back and tell him that Mr. Pissy is on the way with his form.
Then, my busiest, earliest morning behind me, I sit down to get back into my book.
This story is actually a month old. Mr. Pissy showed up on his company list again this month. Today he didn't seem to mind drug testing at all. Go figure.
3.08.2006
Mr. Nice Guy doesn't work here.
I'm not a nice person. This is the number one complaint about me from one (and only one, to my knowledge) specific company for whom I do drug testing. The little old ladies this company hires exclusively all find me particularly unpleasant. It's a fact.
I suppose they have a point. I take my job seriously and don't loosen the rules for anyone, whether they look like g-dawg gangsta or ol' Granny Smith. I can spot the stereotypes a mile away, and can predict with better-than-chance accuracy who is going to try to cheat and who is not, but that isn't any reason to not treat every single person the same way. In a way, going for a drug test means being treated like a criminal -- I can understand that mentality, which is why I try to make the process as smooth as possible. However, I am not apologetic and you don't have my sympathy. Things are done the correct way or they are not done at all.
In addition to my pretty hardcore adherence to my job's rules and guidelines, I lack a few of the character traits people generally find charming. For one, I'm immune to smalltalk. People like to chitchat to pass the time, but I've got enough stuff to accomplish that just fine, thanks. Legitimate questions about my work will get honest answers, but just about any other topic will get a polite nod and nothing more.
For another, I don't seem to have the ability to fake laughter. The number of absolutely boneheaded comments people try to pass off as jokes (or, at least, "amusing comments") makes my head spin. After all my paperwork was done I used to ask people, "Are you ready to go?" I've had to abandon that particular wording, because people would respond "Yeah, literally!" and them laugh at themselves for having said it. If the only way you can convince yourself that you are clever is to laugh at your own comments, that might be an indication that you're not clever at all. Wit doesn't work for everyone.
Sometimes people will press it even further than that, though; they'll say something genuinely unwitty, chuckle to themselves for having done so, and then confront me about my response. "Don't you ever laugh?" they'll say, as though my non-reaction to their one comment is any indication of my sense of humor. What's the correct way to respond to that? Just point out that yes, I do in fact laugh, and very often at that, but first I have to hear something funny, and your bad pun doesn't qualify? I've often thought about taking it in the other direction:"No," I'd respond, "my life is an endless spiral of misery and torment. I wallow in the bog of my own depression. I will probably kill myself once you've left the office. Please fill this cup above the temperature sticker..."
The little old ladies from the aformentioned company make it their business to get me to laugh at them, as though I'm some kind of British guard. I bet there's a betting pool at their office: first person to get the drug test guy to laugh wins a jar of money. They try everything short of dangling their keys in front of me while making googly noises. What I wish they would understand is that their antics have exactly the opposite effect. Their various distractions increase the risk of there being a mistake somewhere during the collection, and thus harden my resolve to become stricter and stricter with the rules until they give up. I think about the number of women I've seen who were so preoccupied with trying to start a frivolous conversation that they missed the part where I told them not to flush the toilet, and I really do wallow in the bog of my own depression.
At the same time though, I'm not a mean person. I'm not impolite. I don't avoid eye contact. I reserve the sarcastic comments for only the most vile of people. I know my courtesies, I say "please" and "thank you". I don't go out of my way to be rude, and if I come off that way then perhaps you need to take a step back yourself and get some thicker skin. The little old ladies who complain about me have worked so many years in an office environment that they've become accustomed to their fake, plastic personalities, and it's what they've come to expect from everyone else. I wonder how many of them remember what real laughter sounds like.
I do have the pleasure of meeting genuinely witty people from time to time. These people seem to have nothing bad at all to say about their drug testing experience.
I suppose they have a point. I take my job seriously and don't loosen the rules for anyone, whether they look like g-dawg gangsta or ol' Granny Smith. I can spot the stereotypes a mile away, and can predict with better-than-chance accuracy who is going to try to cheat and who is not, but that isn't any reason to not treat every single person the same way. In a way, going for a drug test means being treated like a criminal -- I can understand that mentality, which is why I try to make the process as smooth as possible. However, I am not apologetic and you don't have my sympathy. Things are done the correct way or they are not done at all.
In addition to my pretty hardcore adherence to my job's rules and guidelines, I lack a few of the character traits people generally find charming. For one, I'm immune to smalltalk. People like to chitchat to pass the time, but I've got enough stuff to accomplish that just fine, thanks. Legitimate questions about my work will get honest answers, but just about any other topic will get a polite nod and nothing more.
For another, I don't seem to have the ability to fake laughter. The number of absolutely boneheaded comments people try to pass off as jokes (or, at least, "amusing comments") makes my head spin. After all my paperwork was done I used to ask people, "Are you ready to go?" I've had to abandon that particular wording, because people would respond "Yeah, literally!" and them laugh at themselves for having said it. If the only way you can convince yourself that you are clever is to laugh at your own comments, that might be an indication that you're not clever at all. Wit doesn't work for everyone.
Sometimes people will press it even further than that, though; they'll say something genuinely unwitty, chuckle to themselves for having done so, and then confront me about my response. "Don't you ever laugh?" they'll say, as though my non-reaction to their one comment is any indication of my sense of humor. What's the correct way to respond to that? Just point out that yes, I do in fact laugh, and very often at that, but first I have to hear something funny, and your bad pun doesn't qualify? I've often thought about taking it in the other direction:"No," I'd respond, "my life is an endless spiral of misery and torment. I wallow in the bog of my own depression. I will probably kill myself once you've left the office. Please fill this cup above the temperature sticker..."
The little old ladies from the aformentioned company make it their business to get me to laugh at them, as though I'm some kind of British guard. I bet there's a betting pool at their office: first person to get the drug test guy to laugh wins a jar of money. They try everything short of dangling their keys in front of me while making googly noises. What I wish they would understand is that their antics have exactly the opposite effect. Their various distractions increase the risk of there being a mistake somewhere during the collection, and thus harden my resolve to become stricter and stricter with the rules until they give up. I think about the number of women I've seen who were so preoccupied with trying to start a frivolous conversation that they missed the part where I told them not to flush the toilet, and I really do wallow in the bog of my own depression.
At the same time though, I'm not a mean person. I'm not impolite. I don't avoid eye contact. I reserve the sarcastic comments for only the most vile of people. I know my courtesies, I say "please" and "thank you". I don't go out of my way to be rude, and if I come off that way then perhaps you need to take a step back yourself and get some thicker skin. The little old ladies who complain about me have worked so many years in an office environment that they've become accustomed to their fake, plastic personalities, and it's what they've come to expect from everyone else. I wonder how many of them remember what real laughter sounds like.
I do have the pleasure of meeting genuinely witty people from time to time. These people seem to have nothing bad at all to say about their drug testing experience.
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