Memoirs of the Peemeister

Off a roof.

2008-07-11T09:48:00.004-05:00

Looks like Ted over at SoCal Cabbie got picked for a random test. Unfortunately it wasn't a pleasant experience for him. Ah well, you can't please everyone.

Yesterday I had the pleasure of doing a post-accident urine collection for a hospitalized employee. Story goes this man fell off a roof while working, landed in a pile of debris, and snapped his arm in a couple of places. Obviously it's in the employer's best interest to get him drug tested as soon as possible after the accident, because if he comes up with red flags they have a good reason to skip out on his worker's comp.

Most of the post-accident tests we do don't actually involve serious injury; rather, they're for things like fender-benders or mild bruises or cuts. We do have one trucking company who seems to have a disproportionate amount of traffic accidents compared to everyone else. Once we even had to test two of their guys at once because they had somehow managed to crash into each other.

That wasn't the story this time, though. This man was pretty well mangled. Hospital runs are pretty rare, I've only done two or three in my time here, and while they pay well the experience is particularly harrowing. First off, I have a notoriously pitiful sense of direction, and hospitals tend to be the most confusing places on earth both inside and out; I must have circled the damn place three times before I finally found the correct parking garage. Locating the correct room is a job in and of itself. When you're not a patient, and you're not visiting, you want to look like you know what you're doing in a hospital. If you give off the slightest vibe that you might be lost someone will ask what you're looking for, which means you have to explain why you're there, and sometimes they'll try to shut you down. I don't know if certain hospitals just have different regulations as to what kinds of bodily fluids private citizens are allowed to remove from their patients, or of some hospital workers just have a moral objection to it, but the fewer people who know what you're up to, the better.

I eventually did find the room, and I was very clearly unwanted. This poor guy was racked with pain. I have no idea what kind of meds they had him on, but they clearly weren't working for him. He was as cooperative and polite as he could have been given the circumstances. Too hurt to make his way to the bathroom, I pulled the curtain around his bed and listened to him groan while he filled up his bottle. At least the hard part was over. I was finishing up my paperwork when a couple of nurses rolled in with a portable MRI machine, and I was asked to step outside. Their job is more important than mine, so I didn't argue, but the next fifteen minutes seemed to drag on forever as I waited out in the hallway for them to finish. It seemed like every person who walked by was giving me a strange look.

The two nurses finished up and wheeled the machine away. They were apparently checking for metal shavings in the patient's eyes, so hopefully they had at least that bit of good news for him. As I went back in he was ringing the nurse's station and begging for a shot, and I tell you, if that's something I could have helped him with, I would have. As it was he managed to sit up just long enough to sign his form. I stuck his copies into his bag like he asked, emptied out his urine container, and wished him a speedy recovery.

Then of course I got lost on the way out of the hospital and had to ask about four different people for directions at various points. At the end of one hallway I waited for a couple minutes for an elevator that was never going to show up, by virtue of it being for employees only. There was a giant red sign on the wall I had somehow managed to miss. I felt like a genius.

So I inconvenienced the overworked parking garage lady (who had to count out nine whole dollars in change for me), somehow managed to luck my way back to the interstate on my first try, and rolled up home around 9:00, ready for some serious unwinding.

My girlfriend was none to pleased to find a bag of some dude's urine sitting on our kitchen counter, but she cheered up when I told her how much I'd been paid for it.

Just plain rude.

2008-06-11T15:16:00.004-05:00

Yes, I agree with you that the man stank. I reckon he stank worse than any human being I've ever smelled before in my life. I do admit that every moment I spent in this man's company I breathed through my mouth, a strategy which backfired once I discovered that the funk was so thick that I could actually taste it in the back of my throat.

I'll also grant you that he was, indeed, disgusting. Yes, I too saw the multiple layers of stains on the back of his shirt where it was sweated straight through. I saw the flecks of dandruff nestled snugly in his hair. In fact, my first impression of the man as I saw him snoring away in the corner of our lobby was of a homeless person who rolled up in here to escape the heat for a couple hours.

However, after I learned he was, in fact, a truck driver who had just driven straight through from Arizona only to find out his boss forgot to inform him about a drug test that he was now 32 hours late for, and how polite and cordial he was considering how infinitely pissed off he must have been, I decided that I would probably be just as smelly, dirty and tired as he was given the circumstances.

It's my opinion that you didn't wait long enough to be sure he was out of earshot before you resumed your conversation about how gross he was to whomever it was on the phone you were talking to.

And yes, I do think you overstepped the lines of professional courtesy when you followed him out of the office, three steps behind, spraying Lysol everywhere.

So that's why I was pissed at you today. Hope that clears things up.

P.S.: If you had time to chitchat on the telephone, why didn't you have time to just do the drug test? Rabble rabble.

The Super-translator.

2008-05-27T11:01:00.004-05:00

I met a real live superhero last week, no foolin'. This guy's super power was to brag about his job as a translator.

I've worked with a lot of translators since I started peemeistering, for just about any language you could name (and probably a few you couldn't). Foreign language collections basically fall into one of two categories: Spanish and Everything Else.

Everything Else is actually the easier of the two. These are the people who have recently immigrated here but haven't picked up the language yet. They cart around professional translators (which, except for Super-translator, are awesome) or at the very least family members who know what the score is. These collections are usually pretty easy because they don't harbor any illusions of knowing English and are used to talking through a third party pretty much all the time.

Spanish is much trickier because, in this part of Florida, it's totally possible to live your entire life in Spanish without ever learning word one of English. There's almost always a Spanish-speaker present anywhere you could think to go (two in our office) so many of them learn to just fake their way through whatever transactions they can and get really angry at the ones they can't. What's worse, when they actually do bring a translator along it's usually just a friend or family member who either doesn't know any more English than they do, or for some reason doesn't think the transaction is important enough to translate in full.

Many have been the times when I've asked the "translator" to translate two lines of English text into Spanish for the benefit of the Spanish-only donor, only to have them say two or three words. I don't know a lot of Spanish myself, but I do know that firma aqui does not mean "I certify that I have provided my urine specimen to the collector..."

Thankfully, ever since I've been working in this office, I can hand the Spanish collections over to one of the Spanish-speaking up-front girls. I still deal with the translators when it's practical though, which brings us (finally) to Super-translator.

First off, the donor did not speak any English. She didn't speak "a little" English, or even "un poquito" English. She flat out did not understand the language. Going out on a limb here, this might be why she came in with a translator. Not only was Super-translator a translator, but he was, well, a super translator. He said so himself!

Now, the translation process is pretty simple: I say something in English, you repeat it in Spanish. That's it. I usually make it clear that the translator needs to repeat everything I say, even if it doesn't sound very important, because usually I'm talking to the donor's friend or co-worker who (as previously mentioned) doesn't think the whole thing is a big deal. But since Super-translator was a super translator I assumed he knew what the score was and didn't bother going through the whole "repeat after me" rigamarole. Imagine my surprise when I open up with an instruction and Super-translator stays silent.

Getting him to actually repeat anything I said was a battle. He reprimanded me because I was "supposed to direct my instructions to her, not to him", and claimed he wasn't translating word-for-word because he was also trying to help her learn English. His Spanish was broken and mangled at best. He either didn't know how (or refused) to say "Don't flush the toilet!" so he resorted to pantomime for that part.

By the time we go the poor donor into the bathroom she looked as confused as I've ever seen anyone in my entire life.

The entire time I was trying to fill out paperwork Super-translator kept trying to strike up conversation. Did I know how much money he made? Did I know that if I wanted to make real money all I had to do was learn another language? Did I know that people from the northern US talk different than people in the south and isn't that interesting? Did I know that I could learn to speak English better myself if I learned how to speak Spanish first? Did I know that Florida had a lot of Spanish-speaking citzens and wasn't it interesting how many there are?

Did I know it was such a shame that I only spoke one language?

Eventually we stumbled our way to the end of the collection, where the donor has to sign the part of the form saying it's actually her urine and so on. I can't let her sign it without being sure she knows what she's signing (this is one of those legal loopholes that can come back and bite me later). I made it clear that he would have to read the form to her in Spanish before I could let her sign it. He read it to her in English -- poorly, I might add! -- and looked at me for approval.

I've dealt with cheaters, liars, bastards and primadonas in this job, but I think this is the first time I actually wanted to reach forward and wring someone's neck.

I let the donor sign the form, but kept her boss's copy of it. As I waved them back out to the lobby Super-translator had the audacity to more or less tell me to congratulate him on a job well done. All he got out of me was a "Just have a seat in the lobby, please."

I left one of our own Spanish-speakers with instructions to please call the lady back up and read the form to her before they were allowed to leave. It must have been a slap in the face to see someone who isn't even a translator by trade do his job for him, and do it better than he ever could hope to do. Alas, I was busy with the next customer at that point and never got to see the self-righteous look on his face.

The entire time we were fumbling our way through this hapless collection, Super-translator was gently bopping his head along to whatever song was playing on his iPod. This was my first indicator that maybe he was going to do a terrible job. I should have followed my gut on this one.

Dignity, or...

2007-08-31T12:00:00.000-05:00

Somewhere along the line my bosses fixed the problem where I would get called away from my desk to do drug tests for no reason other than the girl who is supposed to do them broke a nail or stubbed her toe or whatever. This benefits me because I'm much less aggravated and pressed for time than I was, but it's detrimental to this blog. In fact, today I did my first collection in almost three weeks. What's interesting was the circumstance under which I was called.

I am apparently the go-to guy for belligerent customers now. The ones no one else can handle, or wants to. In short, the ones I tend to write about on this blog.

The ladies from data talked over each other in their efforts to articulate just how big the chip on this guy's shoulder was. I was made aware in no uncertain terms that he was, in fact, a cocksucker and they figured I was the only one around who could put him in his place. I admit I take a bit of pride in that, though I'm not sure what (if anything) that says about me.

Mr. Dignified's chief complaint was that he didn't feel he should have to wait in our very nearly empty lobby. The up-front girls have developed a guideline that has everyone in for a drug test wait in the lobby for ten or fifteen minutes whether there are people ahead of them or not. I'm not clear on why the policy is in place, or even if it's an official company policy, but there it is.

Mr. Dignified raised a stink with several people about his plight and how unfair it is. I know he was dealt with in the most professional manner possible because one of the women he spoke with is the type of person who can smile and smoothtalk her way through any confrontation. Her whole job is dealing with disaffected clients on a daily basis; she is the queen of human relations. In the year I've worked here I've never seen her even the least bit put out by a client or donor, until today.

"Ricky, I don't know what else to tell this man... but we know you won't take any crap from him."

I decided that Mr. Dignified had an overly-developed sense of entitlement and decided to treat him accordingly. That is, with all the politeness I could possibly muster while making very clear to him that the rules would be followed in a very specific, exacting way.

Mr. Dignified was kind of a sketchy looking guy wearing a ratty tee-shirt and dirty jeans. He had yellow skin and teeth. I figured that the bank he was applying at must be hiring him on as the janitor, because unfair generalizations or not, this is not the type of man you look at and think to yourself, "I feel secure in trusting this gentleman with my money."

Mr. Dignified's collection actually went off without any comments on his part, even with all my protracted rules explanations. He didn't mind washing his hands or emptying his pockets, he actually read the form before signing it, and even made a few feeble attempts at jokes such as: "You know this is going to just be 70% coffee, right?" I thought for a moment that maybe his time in our lobby had cooled him out a bit, that he would sheepishly finish his collection and be gone from our sight.

This was not to be. No sooner had he scooped all his belongings out of the lockbox did he start running his mouth about anything and everything. It was the same basic "drug testing is inherently unfair and I shouldn't have to put up with it" argument that I've heard hundreds of times in the past, but his spin on it was a little refreshing.

"I realize that most of the people you guys get in here are criminals or whatever. But people like me -- regular people -- we deserve to be treated with dignity and respect."

I bit back a comment about how nobody in a half-rotted tee-shirt could claim to have any dignity at all, and instead responded, "Sir, well over 99% of the people we see in for drug tests are here for employment purposes. Everyone follows the same rules."

"I'm not talking about the rules. I'm talking about dignity. You shouldn't treat people like this."

"The rules are the way they are to prevent cheating, collector error and lab mix-ups. It has nothing to do with respect. It's all about protocol."

"Look, I don't care about that. You and your little friends back there were very rude to me and--"

"Sir, here's your ID back. Have a nice weekend."

"I'm not talking about not following rules or anything, I'm not a criminal, so--"

"Sir, the green copy of this form is yours. The blue copy is for your employer. Have a great day."

"To be treated the way I was in here today, you're the criminals here. Don't you even care that--"

"If you like, you can file a formal complaint about everyone who was rude to you with my supervisor before you leave. Want me to get her for you?"

Instead of that, though, he chose to just stomp off. I called after him: "Sir! Your ID!" I followed him and he snatched the card out of my hand. "This green form is yours. Blue's for your employer. Have a good one."

As he disappeared out the door, his last comment was about how he was going to have us all fired. This might have been easier to accomplish, I think, had he taken me up on my offer to get my supervisor, but whatever.

I firmly believe that everyone (even criminals!) should be treated with, if not dignity and respect per se, at least politeness. I imagine what happened was that our chief up-front girl probably got a little snippy with him after the tenth or eleventh time he demanded new responses to questions that had already been answered, which is understandable. My personal opinion is that Mr. Dignified is a man that the world has kicked around for a while, and he was just looking to take it out on someone. He's probably the type of guy that takes his temper tantrums all over town, causing him to receive poor customer service, which in turn prompts further temper tantrums.

As for me, if my new job is to disarm the most vile and pathetic of drug testees, it is a task I step up to enthusiastically. I will report all further adventures right here in this space.

Common consensus was that Mr. Dignified was going to try and cheat, but in reality the major jerkwads rarely do. The cheaters are the ones who are more reserved and timid because throwing a fit just increases your likelihood of getting caught.

Can't handle the truth.

2007-08-07T14:27:00.000-05:00

One benefit to my mainly-standard office job I did not have in the old peemeister-only job is that I don't have to field nearly as many phone calls. Once in a while, though, I still get a particularly irritating one. I thought I'd share one from last Friday.

Our clients receive renewal packets from us, once a year. This packet comes with some fancy posters and stickers, a CD with all our updated rules and regulations, and a purty certificate to hang on the wall. This packet is sent out as soon as we receive their annual payment. We have too many clients, however, to handle on an individual basis, so we've settled into a month-behind routine that works pretty well for everyone. Basically I get a list on the first of the month of every company that paid their fees during the previous month.

I suppose most of our clients don't mind waiting a few weeks for their packets, since most of them pay us a month or two late anyway.

So the ladycalls me up on Friday afternoon wanting to know where her renewal is. I look her up in the computer and see she paid us just last week.

"Yes ma'am, I see you paid. I'll get it out as soon as I can."

"When can we expect it?'

"Just as soon as I finish it, I promise."

"And when will that be? What date?"

"I don't know for sure. I send out a batch of renewal packets every day, though."

"Which batch will ours be in?"

"Again, I don't know for sure. I can't give you an exact date."

"Why not?"

This is the part of the conversation that makes me uncomfortable. This woman wants to hear "Yes ma'am I'll get it out right away ma'am, it'll be on your desk Monday, you are more important than all three hundred of our other clients expecting renewal packets," and anything but that answer is just going to antagonize her. Like the moron that I am, though, I decide to stick with the truth.

"Because yours is one of many packets I have yet to put together. I'm working through them as fast as I can."

"So when are you going to get around to it?"

"Ma'am, your packet will go out in the mail soon. That's all I can tell you."

"Not acceptable."

"I apologize."

"What date are you going to do it? Are you going to make us wait for a month?"

"That's incredibly unlikely. I'll probably be able to get it finished within the next couple of business days, but it's impossible to know which specific day it will be."

"Not acceptable."

"Again, I apologize."

"If I told any of our customers 'it will be there when it gets there' we would lose all our customers."

Then she hangs up.

Thinking about it, there are probably two schools of thought on how this conversation went down. The first would be something like, um, hey peemeister guy, that lady has a point. And I agree to an extent. She is certainly entitled to the materials she has paid for, and she's well within her rights to call and ask when they can be expected. However, just like the pizza guy really can't give you a better estimate than "probably about forty-five minutes" I can't give anyone a better estimate than "probably within the next few days." (Actually, I'm betting it was more a case of "well it's 4pm on Friday afternoon and I've had a crappy week but I can't yell at my boss let's see who can I call and give a hard time to oh yeah the drug test guys" than anything else, but I have no direct evidence for that.)

The other reaction is probably along the lines of, hey peemeister guy, that lady was totally a bitch, why didn't you lay into her with sarcasm and snarkiness much to the delight of your readers? The answer to which would be: because that would have been rude and unprofessional. Had I given her actual cause to call my boss and complain, I would have been yelled at. And man, I really hate being yelled at.

For the record, I got the packet done yesterday and sent out in the mail, so she probably received it today. I wonder what would have happened if I had quoted her an exact date for next week. Would she call back to complain? "Yes I got my renewal packet, but you told me it wouldn't be here until next week! Why did you lie to me!?"

Cue trombone sounds.

2007-07-20T10:18:00.000-05:00

I've been handling supply orders in the office for the past month or so. The girl who did the job previously did alright with them, but she didn't have a system or anything resembling organizational skills. She would wait until someone ran out of something (letter openers, paper towels, whatever) then place an order for that particular item alone, plus however much copy paper would put the order over $100 so we qualified for free shipping. The end result was we usually had enough of everything to go around, but we'd run out of random things constantly. Except copy paper. We always had stacks and stacks of copy paper.

In any case, I whipped up a decent inventory system, moved all the office supplies out of the giant junk drawer and into a cabinet outside my office. I'm proud to report that we haven't run out of anything since I took over, largely because I actually take the time to do the inventory each week and place an order for things we're about to run out of. Everyone else has adjusted pretty well to this new system, and if I've done my part to make things around here run that much more efficiently, more the better.

Of course, I still have to have conversations like this one every few days:

"Do we have any more of those things?"

What things?

"Those things."

WHAT things?

"The things that go in the machine, up front."

What machine?

"The one that, where you slide, you know, MasterCards."

"The credit card machine."

"Yeah yeah."

You need receipt tape for the credit card machine.

"Yeah. Do you have them?"

They're in the supply cabinet, with all the other supplies.

"I can't find them."

They're on the top shelf. There's a huge pack of ten.

"They're not here. I'll go look up front."

No. They're in the cabinet, on the top shelf. There's a huge pack of them. Just reach up there.

"Which one?"

Top shelf.

"Yeah but where?"

TOP SHELF.

"We don't have them?"

Here. They're right here. Exactly where I said.

"Oh! Well that's too tall."

I'll move them to the middle shelf.

"Oh, we have highlighters! We needed some, I didn't know we had any."

I know, I know... my co-workers are dummies har har har. I wish it were that simple. This woman is not stupid. She knows where I keep the supplies. She knows she needs neither my permission nor my assistance to take whatever she wants. She simply prefers to be catered to, and if she can get away from her responsibilities up front by dragging the transaction out for three minutes, by golly, that's just what she'll do.

So, I figure I spend three minutes blogging about it, and the world keeps on spinnin'. Thank the Good Dude it's Friday.

This lady is shorter than I am, but not so short she can't reach the shelf her supplies are stored on. Even if she was, there's a footstool floating around back there with the specific purpose of enabling people to reach high-up shelves. Some people are just driven by an innate need to be difficult.

It's a bit nipply in here.

2007-07-16T09:40:00.001-05:00

I think every office across America has that one room which is always twice as cold as any other room in the building. In our building, that room is my office. So here I sit, middle of July, wearing a jacket and rubbing my hands together so as not to lose feeling in the tips of my fingers.

I am reminded of a particularly cold day a few years ago, back in my old office. It was a windy November morning (or maybe December), and having just biked through a light drizzle I arrived at work absolutely freezing. Fortunately, back in those days I kept a spare change of clothes in the office for just this occasion. I changed into a clean, dry pair of jeans and threw on some new socks, but couldn't find a shirt. I did, however, have my nice warm heavy sweater draped across the desk, so I stripped out of my wet one and just threw on the sweater. I then killed the A/C to get things a little toasty and watched the grey morning pass by outside.

Several hours later a young lady walks in wearing a tight white shirt and a cute little pink vest. She's clutching her arms to her chest and shivering and, of course, is here to take a drug test.

The collection passes uneventfully, but just as I'm getting everything packed and sealed she points out, "You know, I can tell you aren't wearing a shirt under your sweater."

"That's okay," I reply, "I can tell you aren't wearing a bra under your shirt."

She turns beet red and leaves as swiftly as possible.

I guess nobody ever taught her it was rude to point.

Son of a...

2007-06-29T14:36:00.000-05:00

Not one full day after blogging about how nobody would want our "Osama says: buy more heroin!" poster for use in their office, I got an order for one.

Eagle-eyes readers might recall a time a few months ago where I wrote about a monumental screw-up on my part just a day after writing about a monumental screw-up that ended up costing some poor collector thousands of dollars.

The only logical thing to do, of course, is complain about how my boss will never give me a $5-an-hour raise or let me hook my Xbox up to the TV in our spare office.

Lots of updates this week. Wow.

No, it's an egg in a frying pan.

2007-06-28T09:36:00.000-05:00

Peemeistering has been a little on the quiet side lately, so I thought I'd share one of my favorite aspects of my new-ish job back in the shipping room: the propaganda posters.

Everyone remembers the good ol' "this is your brain... on drugs" commercials. Egg, frying pan, yadda yadda. Good stuff. Later on they released a remastered edition with a skanky white lady who, instead of frying the egg, smashes it with the frying pan and proceeds to completely demolish her entire kitchen, thereby proving that you don't need to be on drugs to be a certifiable nutball. Well, one of the materials I'm responsible for shipping out to clients are tacky "drug-free workplace" posters that make the fried egg commercials look like masterpieces.

Some are inoffensive enough, like the ones that just have our company logo and phone number. Actually, flipping through our brochure, that's the only one. The rest are... well... let's just say they aren't oozing class.

Take, for example, our Taco Bell dog rip-off. It features a picture of the owner's dog saying "Yo no quiero drogas!" Never mind the fact that the Taco Bell dog hasn't even existed in like five years, and the fact that every person on the planet was completely annoyed with it even when it was relevant... is anyone really going to re-think their entire outlook on drug abuse because a Photoshopped dog head told them to -- in Spanish?

Speaking of Photoshopped heads, I really like the one where they just went in and collapsed the top of Mona Lisa's head to prove marijuana shrinks your brain. They forgot to paste a doobie hanging off her cryptic smiling lips, though.

Our most popular poster features a cartoon frog and the message "get a grip on life." I don't have any idea why people love the frog so much. Either he's related to the Geico saleslizard, or it has something to do with the fact that it looks a few shades less tacky than our other offerings.

If I had to pick a favorite, I'm afraid it'd come down to a tie. On one hand we have the "circle of friends" poster, detailing all the wonderful friends your life of drugs will introduce you to by showing a picture of four or five fat, sweaty white guys standing in a jail cell with their eyes blacked out. On the other we have the one with the pot leaf surrounded by every euphemism for marijuana my boss could think of, including a few I'm sure he made up. Being a 20-something suburbanite, I've met a few people who partake of this particular substance, and none of them have ever used the terms "bone", "sinsemilla" or "hog leg" before... although, I'm sure at least one does now that I've shown him the poster.

Mostly these posters are just harmless fun. They get a chuckle from employers who put them up in break rooms and office cubicles, and make them feel good because they're doing something to curb drug use in the workplace. Some of the information is tenuous at best, but there's only one poster I really think we should discontinue: the one with a giant picture of Osama bin Laden, along with the phrase "Osama says: buy more heroin!" I don't think I've ever had an order for this poster. Aside from the offensive implication that all drug users are terrorists, people probably just don't want a picture of the man himself hanging in the office. Except, maybe, as a dart board.

So that's what the peemeister does when not peemeistering: he prints out hilarious anti-drug propaganda on thick card stock and ships it to trucking companies and landscaping services all over this great country. God bless America, etc... just remember to stay away from the hog leg.

Another one of the slang terms used on the pot leaf poster is "sh*t", which I believe is pronounced "shasteriskt".

The revenge of Mr. Tattoo.

2007-06-27T17:16:00.000-05:00

Mr. Tattoo came back today for round two. He was in from a different car dealership; you'll recall the first one didn't hire him because they requested a hair test, and he's bald. (If you recall no such thing, you may click here to read about my first adventure with Mr. Tattoo.)

I couldn't see his tattoo today, on account of he was dressed up all nice. Collared shirt (tucked-in, even!), tie, nice slacks, the works. During our first meeting he wore ripped jeans and a wifebeater. My guess was he came in right off his job interview today, probably because he couldn't wait to yell at me.

And oh boy did he yell. He yelled about how we must have been lying about the hair regulations, since [insert our biggest competitor here] took his chest hair just, like, two or three months ago. He yelled about how it's demeaning to do a urine test. He yelled about how our company policies were stupid. He yelled about how it's discriminatory that he can't work at Car Dealership X because he chooses to cut his hair a certain way.

I tried to explain the difference between "company policy" and "state regulation". I tried to explain (without sounding like I was badmouthing them, and I admit it didn't come off very well) that some labs choose to skirt around regulations if they can profit from it. But as you probably know, there's no reasoning with someone who just wants to piss and moan and just generally be belligerent.

We didn't touch on the subject that, apparently, Car Company Y is a better place to work than Car Company X anyway. Meeting as many car dealership guys as I do, you get the feel for these things.

This story is actually a couple weeks old. I should check my saved drafts more often, I guess.

Why I love the ER blogs.

2007-06-26T09:38:00.001-05:00

In the past month of no updates I have probably sat down to type something here about three dozen times, at least. Every single time, though, I had to erase what I had written because I realized all I was really doing was ranting like a lunatic. Which can admittedly be fun to read, but it's not the kind of stuff I like to write. I like relaying quirky stories about weird people taking drug tests, not six paragraphs of "rawr everyone is an idiot but me, rabble rabble rabble."

A lot of things have gone down in the tiny peemeister offices these past few weeks, and some of them have left me a bit shaken. But it's all office politics stuff, which isn't the focus of my blogging. It has cut me though, sometimes deeper than I would have figured was possible. Changes are happening, some good, some bad. Management has woken up and is starting to make some decisions... again, some good, some bad. Anyway, all the politicking has left me unable or unwilling to document the various zaniness I've come across while conducting my collections, and for that I apologize.

Things are starting to settle a little, I think.

One of the new decisions is the arbitrary blocking of half the internet from all our computers. I disagree with the decision for basically selfish reasons: I like the internet and I get cranky when it's taken away from me. I feel that in an office of a dozen or so people, if it's found that someone is abusing MySpace or whatever you can just block that address from that machine and be done with it. Er, there I go, ranting again. I'll stop now.

Anyway, the criteria for what is blocked and what isn't is pretty strange. Websites I used to hit once a day (comics, news sites, educational sites, and a forum or two) are gone now, even though I'm the only person in the office who would ever dream of visiting them. However, sites like LiveJournal and Blogger are unblocked, so I've been filling my days reading a lot more blogs than I used to.

I've never been much of a blog guy. I really love writing and sharing my experiences, but I don't take a lot of pleasure in reading the rants of others. There are several blogs I check daily, but they're either videogame related (and thus of no real value to anyone except gamers) or they're the awesome cream-of-the-crop blogs that everyone is already reading anyway. Maybe I'll put the links up someday.

For some reason though, I have discovered that I love the ER blogs. I love them. I can't get enough. I don't know how I found the first one, but after I finished the archives I pulled a random link from its blogroll and plowed through another one. The ER blogs captivate me.

I'm not really interested in the medical industry, even though I kinda sorta work in it (in the same way the janitor at CBS works in the "entertainment industry"). And a lot of the ER blogs are the "everyone is an idiot but me" rants I tend to roll my eyes at. So why do I love them so much? I think it's the combination of two things. First, they do have a point. Anyone who's sat an an ER for any length of time at peak hours sees the kind of absolute crap hospital employees deal with on a daily basis. It's enough to make anyone jaded. And second, jaded or not, the work they do is incredibly difficult and I would probably have a coronary just thinking about it.

In a few ways, reading all those ER blogs helped me realize that a lot of the petty nonsense I'm putting up with at work right now is just that: petty nonsense. I know perfectly well that my laziness and lack of compassion preclude me from ever doing the important and often thankless work they do. So I offer my heartfelt thanks to all of them, especially the ones who blog about their daily grind and share their experiences with the rest of us.

Here are three of the best ones I came across, which have made it onto my "check these daily" list:
http://ernursey.blogspot.com/
http://lastblogstanding.blogspot.com/
http://ambulancedriverfiles.blogspot.com/

Please note: this isn't any indication that the peemeistering is going to pick up anytime soon. Here's hoping, though!

Nice aim.

2007-05-21T09:39:00.000-05:00

To answer your question: yes, people try to cheat. This doesn't bother me as much as you might think, other than the fact that it ends up wasting five or ten minutes of everyone's time. The sad truth about pre-employment drug testing (or any drug test which gives you time beforehand to prepare) is that they aren't so much testing for drugs as they are intelligence. Anyone with even passing knowledge of how the process works (for example, anyone who reads my blog) can, with the slightest bit of reasoning, work out how to cheat.

So, whenever I come across a cheater, I'm a little disappointed. The process can't catch the people who cheat successfully (how would we ever know?); we only see the people who didn't bother putting more than four minutes of thought into how they were going to sneak one by us. It's the equivalent of watching some numbskull uselessly pushing against a door that is labeled "pull".

Stupid Name not only didn't have a good plan for cheating -- if that were the extent of it, he wouldn't really be noteworthy. What made Stupid Name extra special was that he actually managed to botch his already-doomed-to-fail plan.

The collection started smoothly. Stupid Name seemed eager to get the thing over and done with, and I was eager to be rid of him and move on to the nine people waiting in line behind him. I'm finishing up his paperwork as he's in the bathroom when I hear the curious sound of liquid hitting the floor. Not the tssssss of a careless man peeing on the floor, but rather the kssssshhhhh of someone spilling the contents of a bottle.

Stupid Name opens the door and pokes his head out. "Hey dude, you got a mop or somethin'? I missed the bowl."

I tell Stupid Name that I'll take care of the mopping afterwards. He opens the door, steps out, and sets a half-full cup on the counter. His shirt has a huge wet spot on it starting at his collar and ending just above his gut. There's an enormous puddle of urine on the floor of the bathroom about two feet away from the toilet. Why, it almost looks as though someone were standing with his back to the commode, pouring liquid from one container into another, and spilling it all over himself.

Before I can point out to Stupid Name why this is unacceptable, he offers up this useful information: "Sorry, I kinda peed on myself."

Explaining to Stupid Name why I won't be taking his sample is actually none too difficult. He's pretty embarrassed by the fact that he screwed up. The odd sound is enough to merit a second collection. Stupid Name packs his things and leaves the office.

Oh, and his sample was colder than room temperature. Which means even if he weren't a moron and hadn't botched his flawless scheme, I still would have caught him. Dude was foiled from both ends. Once he's gone I set about mopping up his mess, then call the next person waiting. Going to be a long-ish day.

Just now I've been informed that Stupid Name is back, willing to try again. As soon as we get permission to do a witnessed collection from his employer, he'll get his chance. I haven't seen him yet but I hope he's at least changed his shirt.

Let's take it from the top.

2007-05-18T09:10:00.000-05:00

One of the services my company haphazardly provides is hair testing. The deal with hair testing, essentially, is that the lab can trace your drug usage history back as far as you hair has been growing. I guess, in theory, they could take a 30-year-old woman who hasn't had her hair cut in 16 years and find out what kind of substances she used in high school. I'm fairly sure there's a cap on how far back various agencies are allowed to look into your drug history to consider you for employment. In any case, this is why Brittney Spears recently flipped out an shaved her head. No hair, no drug test history.

Hair collections are generally a snap. Snip snip, fold the hair into a foil strip, seal it up in an envelope, and now it's the lab's problem. It's so easy, in fact, that interviewers can do it literally right there at the interview -- no need to send the applicant out for a costly urine collection. Unless, of course, the applicant has no hair on his head... then they send him to us so we can take the hair from elsewhere.

In my day I've skimmed chests, snipped underarms and clipped napes. It has thankfully always been our company policy to not use pubic hair for testing, although there is a spot on the form for it, so it's definitely an option. So, easy as they are to conduct in theory, you can see why I've always dreaded doing hair collections: it means I have to go into some bald dude's pits. And, since it's tricky to get the requisite one-by-one-and-a-half inch patch of hair from even the shaggiest of chests, it likely meant that the lab wouldn't do the test at all and the guy would just be sent back for another try. I've had several cases where, after three failed hair tests, the company broke down and just settled for a urine test instead.

I mean, even bald guys have to pee.

I was overjoyed about two years ago when the hair testing regulations were changed to only allow hair from the head, and nowhere else. I never knew the reason for the change and didn't much care... my days of doing hair tests were over. Huzzah, etc. It meant, of course, that once every six months or so I would have an irate bald man in my office screaming at me, but I nonetheless considered it a bargain.

So imagine my disdain when I sit down at my computer today to see a message from my boss: "Can you do a hair test?"

Crap.

I put up a halfhearted fight and pointed out that, really, I'd rather be doing anything but hair testing... but in the end it wasn't going to work and I knew it. Nobody else in the office is trained to do them. I have no idea who was trained on them before I started here, put it's kind of a moot point now; some clown was on his way to get a hair test done for a car dealership.

(I'll point out here that of the thirty or forty hair tests I've done, they have all been for car dealerships, to the very last man. I don't even have a vague theory on why this is.)

In any case it doesn't take long. By the time we've scrounged up our hair test supplies, Mr. Tattoo is waiting in the lobby. I snap his form out of the box and look at his ID.

He's entirely bald.

Thank heavens.

Of course now I have to explain that he made the trip out here for nothing, but again, I consider it a bargain.

"Mr. Tattoo? You're here for a hair test, right? There's a small problem."

"No problem," he says, lifting up his shirt. He has hair on his chest, but not nearly enough to get the required amount for the lab.

"I can't take it from your chest. It has to be from the head."

"No it doesn't."

"Sorry, Mr. Tattoo. They changed the regulations on hair testing a few years ago. Nothing we can do." I hand him his ID. He snatches it and whips out his cell phone to call whomever it is that people always call on their cell phones when they've been denied service for something.

So I get out of having to do a hair test and Mr. Tattoo doesn't have to work at a car dealership. I think I'll call that a win/win.

We offered to do a urine test instead, but Mr. Tattoo had already failed one. Go figure.

Weird look.

2007-05-17T14:30:00.000-05:00

One of the up-front girls notified me over our inter-office messaging system that Mr. Quiet's collection would need to be witnessed. Apparently his first sample came back far too hot and, upon delivering this information to Mr. Quiet's would-be employer, they requested that someone watch him pee to make sure he didn't try to get away with anything the second time around.

I felt bad for Mr. Quiet because he didn't seem to me to be the type who would attempt to cheat on a drug test. He was very polite and soft-spoken, was not the least bit combative or nervous, and didn't ask any strange questions about loopholes. He didn't set off any red flags. I quickly decided that he probably just had the bad luck of running a high temperature. Not common, but it happens.

I stood behind Mr. Quiet in the bathroom as he went through the motions. Ten seconds in, however, he discontinued the process claiming he just couldn't go. This was definitely strange... even if you didn't feel the urge, you'd give it more than ten seconds, right?

I put Mr. Quiet's paperwork in the "not ready" box and instruct him to drink as much water as he needs. It's pretty early in the afternoon, so there's no hurry; he can sit there for hours if he wants, or leave and come back, or pretty much anything really. Ball's in his court.

Fifteen minutes before closing, I get called back up. Mr. Quiet's ready. In the middle of putting together a last-minute overnight order for one of our clients, I told the up-front girls to go ahead and take someone ahead of him, and that I'd be up in five minutes. When I made it up to there, the collection-in-progress was only halfway done, so I stood nearby and waited patiently for my turn.

From where I stood I could look into the reception area and out through the window into the waiting room. I watched as someone dumped $1.50 into our soda machine, skimmed over a couple waiting on an immigration physical, and to Mr. Quiet sitting in the corner. I gave him a polite nod.

Another minute goes by, and Mr. Quiet approached the receptionist. I couldn't hear what he said, and in fact didn't even know he had stepped up until I heard the up-front girl say, "Huh? Speak up sweetie, I can't hear you." Mr. Quiet glanced nervously at me, shrugged sheepishly, and said "I'm sorry man... it's nothing personal... just... I don't know what to make of that look." Then he turned back to the up-front girl and reinforced his point: "Didn't you see? He just gave me a really weird look. Like, really uncomfortable. Can someone else do the test?"

The up-front girl looked at me, stupefied. She didn't know the answer to the question (of course) but I did: "Sir, I'm the only male collector on duty today. It's me or no one."

"Can I come back tomorrow? I'm sorry but I'm just real uncomfortable."

"I'm pretty much the only male collector who works here, sir. You'll have to get in touch with your employer if you want to arrange to go somewhere else." That's actually only a half-truth: the president of the company is also certified to do collections, but let's be honest, nobody actually expects him to. If Mr. Quiet wants this drug test done, he's really only got the one option.

By now, the collection-in-progress is done and I retrieve Mr. Quiet's sheet. He follows me back, apologizing the whole way, repeating "I just really don't know what to make of that look... you know?"

A brief aside: Mr. Quiet's complaint about a "look" might not be completely unwarranted. I wasn't convinced he was a cheater at first, but his shabby performance during the first witnessed test didn't exactly win him any points with me. If the look on my face said "this guy is a scumbag cheater" when we locked eyes for one magical moment as I as scanning the lobby, well, you'll have to forgive me. More likely, Mr. Quiet was looking for any semi-legit opportunity to duck out of a drug test he knew he'd fail, no matter how flimsy the pretense.

So we went through the whole song and dance, the "empty your pockets please", the "you understand this test is to be witnessed", the whole nine yards. And again, he gives a shoddy ten second showing where he doesn't even pretend to try to urinate, then gives up. "I can't do it," he says. "I just can't do it."

Mr. Quiet elected to leave the office and return the next day, pending permission to do so from whatever hapless company thinks it wants to employ him.

The next day Mr. Quiet returned. His employer had given permission for a second witnessed test. However, this time when he saw that once again I was the only person available for the collection, he raised a small fuss about how he was assured it wouldn't be the guy who gave him the "weird look." We certainly assured him of no such thing. Perhaps his employer did, not knowing the circumstances, but in any case these assurances did not match reality. He left without even filling out the paperwork.

The next day (today) I learned that Mr. Quiet couldn't be witnessed because he had kidney stones. Now, I'm of the opinion that the man was just trying to duck a drug test by any means necessary. I admit that I could be wrong, and that the poor guy just doesn't want some other dude watching him pee. Maybe he gets stage fright really easily. But again, making excuses doesn't help his case any. After today's visit it seems Mr. Quiet finally gave up the fight and his prospective employer passed him over for one of the fifty guys standing behind him for the same job.

Sorry, Mr. Quiet. Don't leave it in the microwave so long next time, eh?

I enjoy watching people pump money into the soda machine because I'm the guy who stocks it and profits from it. *clack* *clack* *rumbarumba* *THUNK* -- Thanks for the twenty-six cents, mister!

In May.

2007-03-21T10:50:00.000-05:00

One of the pieces of information I put on your drug test form is your birthdate. I'm not precisely sure why this little morsel is the least bit important to the drug testing process, but then again I suppose I've never thought about it or cared enough about it to ask. In any case, it stands to reason that the odds you (as a donor) share a birthday with me (the collector) would be roughly 1 in 365. That's a relatively common occurrence when you consider how many collections I conduct.

Trying to calculate the odds that any given donor is a lunatic is a mite trickier. I'm not sure how I would go about it, but it works out that one out of every three hundred sixty-five of these lunatics shares my birthday. I was lucky enough to meet just such a woman on Monday.

Ms. Orange, so named for the impossibly orange sweater she was wearing, was a nice enough lady, but she seemed a little off. She asked a lot of weird and irrelevant questions ("Do you think they drug test the animals at the zoo?") and offered up a lot of not-particularly-helpful information ("I only eat organic food and drive a hybrid car -- will that affect anything?"). About the time she started asking if the doctor at our office used "healing crystals" I realized that she would never shut up unless I simply interrupted her, and that's exactly what I did.

"Oh, sorry," apologized Ms. Orange. "Didn't mean to take up so much time. I can't be here that much longer anyway, I have to get to class. I teach flute."

And with that she vanished into the bathroom.

I was just finishing up her paperwork when she emerged with this curious observation: "You were born in May, weren't you? I can tell."

"Come again?"

"Don't get me wrong, there's nothing wrong with that. You just seem... impatient. Not rude or anything, just all-business, you know?"

A pretty fair assessment of my mood on any given day, I suppose. "I wasn't born in May."

"Are you sure?"

Are you kidding?

"Yeah, pretty sure."

"When were you born, if you don't mind my asking?"

Having just copied her birthdate onto the paperwork twenty seconds prior, I reply: "Same day as you."

Ms. Orange frowned. "I'm serious."

"It's true. Same birthday, except six years apart."

She looked offended, and impossibly sad, as though sharing a birthday with someone who was impatient and all-business were some terrible thing. She didn't say anything weird after that, just silently signed the form, collected her belongings and left.

I tried to piece together what had happened afterwards. I'm almost perfectly sure that the month someone is born in has no bearing whatsoever on their personality -- and what's more, I'd never even heard anyone make such a claim before. It wouldn't surprise me to learn that Ms. Orange was into astrology, but then she would have identified me by a zodiac sign and not a month. I think.

Maybe she was just insulted that I pointed out she was six years older than me. Who knows.

In any case, if you're reading this, and you have a May birthday, let it be known that Ms. Orange (and probably everyone else who reads the same pseudo-astrology garbage she does) believes you are impatient and all-business by nature. That shouldn't irritate you, but if it does, just do what I do: picture Ms. Orange curled up in her beanbag chair inhaling a tub of organic ice cream because some kid pointed out that she's thirty years old. It certainly cheered me up.

According to my boss, we collect birthdates on the paperwork to serve as an identifier. I guess this is useful in case we spontaneously lose the donor's name, social security number, telephone number, employer information, and the sample's unique specimen ID number.

Never a good day.

2007-03-08T17:08:00.000-05:00

I don't hate my job, not even in the least. It's a pretty sweet gig. I can't come to work and play six hours of PlayStation relatively uninterrupted anymore, but I still get to keep to myself and screw around on the internet most of the day. The vast majority of my responsibilities are stress-free, and even the most major and unthinkable screw-ups on my watch would only lead to re-doing fifteen minutes of work, worst case scenario.

But something dawned on me recently that I hadn't really thought about before, and it kind of weighs me down: I don't really have good days. It's entirely possible to have a bad day, which does happen once in a while, and is a mainstay at any job. Most of my days, naturally, are just regular days: clock in, do some combination of work and internet-slacking, clock out. But a good day? It's just not possible.

One of my first jobs was at an ice cream store. I used to love making the waffle cones. Two of my shifts every week consisted of me sitting at a row of waffle machines with two pans of cone batter on the counter in front of me and a CD player tucked into the pocket of my apron. Even on non-cone days there were little things that could occur to cheer me out of a sour mood, even something simple as a customer dropping five bucks in the tip jar after getting exactly what he wanted out of his ice cream experience. Maybe it was silly, but very good.

After high school I put a few months in as a sales rep for the Home Shopping Network. This consisted mostly of selling fake Susan Somers jewelery to women with twelve maxed Master Cards, but once in a while you'd get someone who has been looking for some rare coin or just the right size basketball jersey, and you could tell that just by completing a sale for them you'd made their day. I'm sure people working in pretty much any sales position experience this from time to time. I distinctly remember one time we were selling some kind of telescope as part of an after-Christmas sale, and a man called up asking if we still had any. He had tried to buy his son that very telescope for Christmas, but couldn't find one anywhere. Just the fact that this man would be able to share the galaxy with his son after all, and that I had played some roll in facilitating that dream, really made my night.

You might not think I could have a good day at my old pee clinic, and you'd be partially right. Nobody wants to take a drug test. At worse people verbally abuse you, try a thousand different ways to cheat, or eat up hours of your time because they can't muster enough urine to fill a 30ml cup. At best they come in, drop their sample, then leave indifferently. Even so, there were little unexpected niceties that would happen from time to time. Sometimes I'd walk up to the drug store and they'd have Vanilla Pepsi stocked instead of just regular Pepsi. Sometimes a friend would drop by for a few hours to play Street Fighter or watch a movie with me. Sometimes I would get a shipment of supplies exactly at the moment I needed them, completely unexpectedly. And sometimes I would just use the downtime to pursue one of my hobbies in a particularly exhilarating way. There were good days.

Nothing like that ever happens where I am now. On my best days I get my work done and go home. On the worst everything piles up and I get trapped in some monotonous office politics or chewed out by some client who can't figure out how our online ordering system works. Most days fall somewhere in-between.

I wonder if I'm bound to come across some positive surprises eventually, but in the meantime it just feels like I'm going through the motions. It's been a long time since my girlfriend asked me how my day was, and I was able to answer her with anything other than "Meh."

I'm trying to think of ways I can turn this around. Maybe I'm just in a slump and just need to stop crying about it.

Peemeistering is a thankless profession. Next time you're subjected to a drug test, don't forget to tell your collector how much you appreciate him handling your bodily waste.

Off my game.

2007-02-05T10:38:00.000-05:00

My girlfriend and I moved into our new apartment last weekend. Our respective families got together to move all our heavy furniture and video games, so it was decided that I would buy McDonald's for everyone. My brother and I ran down to the nearest branch, smack-dab in the middle of the Saturday lunch rush.

A man burst in holding his cell phone, complaining he had gone through the drive-thru and not received any straws. He muscled his way through everyone else in line and raised a huge fuss, even after one of the clerks had given him some straws. He demanded to see the manager. He demanded the manager give him free food. "I called ya'll from the parking lot and ain't none of ya picked up the phone! What kinda business is this!?"

The kind that is busier than hell at 12:30pm on a Saturday, Jethro. It was a simple, human mistake. Calm down.

I told you that story to tell you this story...

A young lady appears, 18 or 19 years old. I was already fairly shaken from my last two harrowing drug test experiences (see below) and I was more or less just ready to not do any more collections today and go take a nap. In retrospect, maybe I should have.

The young lady puts her purse in the lockbox and washes her hands as I do the paperwork. She points out helpfully, "Isn't that the wrong date?"

Sure enough, it was. "You're right," I told her, "thanks." I changed the date and handed her the cup.

"Thanks," she said, going into the bathroom. Then she paused. "Um... do I need to close this myself?"

I had forgotten to lock the lockbox. Curses. Kind of defeats the purpose of the lockbox, doesn't it?

I squeeze past her and lock it up, and repeat the instructions to her. A few minutes later she comes back with the sample, which I pour into the bottle, which she then initials.

It isn't until after she's signed her form and I've sealed everything up that I realize I'd forgotten to sign my copy.

With an ample supply of egg on my face, I explain that I now have to cut open the sample bag and remove the paperwork due to an error on my part. "I apologize, I'm usually not this far off my game."

She seemed amused.

Workers in the service industry labor under the misbelief that people, in general, are stupid. A first-time Starbucks customer who orders a small coffee instead of a tall coffee, for example, does so not because he hasn't been educated on the labyrinthine nuances of Starbucks's menu, but because he is a gibbering troglodyte unworthy of human interaction. They take his $6.50 and then laugh at him in the break room.

It took me a long time, and several customer service jobs, to finally realize that the stupidity myth is pretty baseless. It has more to do with everyone being human, than anyone being stupid. Everyone makes mistakes, and in a culture that demands perfection this looks like stupidity. Nobody knows everything, but everyone expects that of everyone else.

I, like you, make a lot of mistakes at my job. And, like you, I'm able to correct the vast majority of them before they become issues. But once in a while I'll be completely out of the lines, and I'll have to fess up. It's not a big deal. It happens.

The young lady whose urine I was packing up probably thought I was one of the unwashed gibbering troglodytes whom she would soon be making fun of in the break room of the check cashing place that just hired her. Oh well.

After dealing with the irate man's straws, the McDonald's clerk handed me my food. I noticed she had forgotten my drinks. I pointed it out to her politely, and she retrieved them for me with a quick "Sorry about that, have a nice day." I thought that was a fairly good solution to our little problem, rather than raising hell and looking like a total jerk, just for a free box of fries.

Two mistakes in a row. I don't know if that's good or bad for a McDonald's clerk, but I tend to think she was just a little off her game. As are we all, from time to time.

And this was anecdote the third, which concludes my stories of the longest drug testing day ever. Hope you enjoyed them.

Crossing The Line.

2007-01-24T12:02:00.000-05:00

People are sometimes hardheaded and stubborn for no reason other than they want to be hardheaded and stubborn. Case in point: The Line.

The Line was a tall man who had come in to do a pre-employment drug test for a towing company, which means he has a commercial driver's license, and therefore his drug test needs to follow federal rather than state standards. The Line's major problem is that he's a clown, and as veteran peemeister readers will know I am fairly incompatible with clowns.

When I ask someone a question about a service they are providing me, I like to get a clear and honest answer. When someone asks me a question about the drug test collection I'm conducting, I like to make my answers as clear and honest as possible. This creates a surprising amount of friction with some people, and it baffles me as to why. The Line is a perfect example of this.

When I asked The Line to place his things in the lockbox he asked me, "How do I know you won't take anything?" This is a perfectly reasonable question. The answer, of course, is that he'll be in the bathroom with all his stuff locked up in a box, and I'll have the key outside. Neither of us can access the materials in the lockbox. Halfway through explaining this to The Line, however, he interrupts me by saying: "How do I know you ain't a magician?"

So, now I have to temporarily abandon the first question and answer the second: "Sir, I assure you I'm not a magician. Neither of us will be able to touch the things in the box." Yes, the magician question was a joke. But I still had to answer it seriously. Why? Because what if it wasn't a joke? Crazier things have happened. The running theme here is that people will try anything, absolutely anything to cheat on a drug test, if they have to.

Now that the foolishness about me being a sorcerer are put aside, I try to revisit the original question about the lockbox and the key. But again, he interrupts me: "Man, it was a joke. I'm just messin' with you."

"I try not to mess around at work, sir," I tell him. And this was the point I crossed the line with The Line.

Not appreciating his joke was essentially the most horrid thing I could have possibly done to this man. From this point on it was a war. Every instruction I gave him was a battle. Everything was met with an icy stare. He suddenly had a problem with washing his hands with cold water. (Why is there no hot water in the sink next to our bathroom? Beats me, but there isn't.) He is entitled to hot water. He wants to know why he can't flush the toilet. I can't get two words out of my mouth without another interruption about how rude I am or how ridiculous drug testing is.

Eventually we manage to get The Line's sample poured into the split bottles. All that's left is for him to initial the bottles, sign the forms, and then I can be rid of him. He snatches the two bottles from my hands, stares me right in the eyes, and without breaking his gaze he quickly and flippantly puts a line on each sticker.

"Sir, I need you to please initial each bottle."

"Those are my initials."

"That's just a line."

"That's how I write my initials."

"I need you to please write T. L."

Again he snatches the two bottles and scribbles the initials T. L. onto each one in the most terrible chicken-scratch handwriting I've ever seen in my life. He practically throws them at me. "There. We done?"

"No sir," I reply as I place the bottles in the sample bag. "Now I need you to read and sign step five, right h--"

The Line snatches the pen from my hand before I can finish and very firmly draws a line in the signature field. Well, at least it's the correct field.

"Sir, I need you to actually sign your name."

"That's my name."

"Sir, that's a line."

"That's how I sign my name."

"No, it isn't."

"Are you patronizing me, boy?"

"No, but I can see your signature on your driver's license, and it isn't a line."

"I don't care."

The Line crosses his arms. We are at an impasse. There's no way I'm going to get him to sign the form. There are a lot of things I could explain to The Line. For example, I could explain that his company may choose not to hire him if he refuses to take a drug test (which, by the way, is what he's doing if he doesn't sign the paperwork saying it's his sample). I could explain that the lab might get audited by the Department of Transportation, his sample might get pulled out of their freezer, and they might find his refusal to test and revoke his license. He might face fines or, worse, lose his CDL forever. Which means no more working in his field. For the rest of his life.

Of course, I can't get any of this out. He red-lights every word I say by reaffirming: "I don't care."

"Okay," I shrug. I hand him his copies of the paperwork and send him on his way. Once he's gone, I write "REFUSED TO SIGN FORM" in huge letters in the remarks field on the lab's copy of the form.

The company which sent The Line to our office is actually pretty lax about the federal standards they're supposed to follow, so chances are good that nothing will happen to The Line. However, I've dealt with companies that will blacklist people who refuse to test. I've had more than a couple desperate phone calls from men who were tough and invincible on drug test day, who now all of a sudden have lost their job or their license and need me to fix it.

The DoT standards are strict and maybe a little cruel, but they are what they are. I can't imagine anyone who works in a field that requires a CDL could possibly not know that. Why anyone would risk their livelihood because some kid didn't think his lame joke was funny is beyond my grasp.

This was anecdote the second. I'll post the third in a couple of days.

Nothing to hide.

2007-01-17T16:02:00.000-05:00

First thing's first, I want to offer a quick apology to my readers (new, old and incidental) for the long stretches of time in-between updates. Truth is the drug test collections as this office are a lot less "fun" as in my old one, which means far fewer interesting stories. Rather than fill my blog up with off-topic posts or jamming it with filler, I think it's better that I just stay quiet until I have a story worth telling. I guess this is just a "once in a while" blog. Put me at the bottom of your bookmarks list and check with me once a month or so.

That said, the dry spell is at least momentarily over. Today presented me with three most assuredly blogworthy anecdotes, which I'll be doling out over the course of the next week. Anecdote the first is as follows...

This gentleman assured me, multiple times, that he had taken drug tests before and knew the procedure. "I ain't got nothin' to hide," said he, as I was opening the collection kit.

"That's good," I replied. "Go ahead and wash and dry your hands please."

The gentleman is a Mexican immigrant, but he speaks English fairly well. He understands my instructions and can carry on a conversation, so the horror to follow was not a translation error or a misunderstanding on his part. He seems very intent on making sure I understand that he knows the procedure inside and out. Everything I tell him, he meets with a sagely nod and a muttering of "Yep, I remember."

I ask the gentleman to empty his pockets into the lockbox, then turn around to finish filling out his paperwork. Name, birthdate, phone number, so on and so forth. I turn back around so I can lock the box and...

...he's taken all his clothes off.

Hand to God.

Jeans, flannel shirt, and tighty-whities are sitting in a pile on the bathroom floor. The man is, and please pardon the expression, dick-and-balls naked.

"Sir," I told him as I tried to look at anything other than his junk, "please put your clothes back on." I couldn't even believe what I was saying, as I was saying it. Several different variations of "You must flee!" were running through my head. It is actually surprisingly difficult to retain your composure when someone violates your comfort zone by dropping his scrotum into it.

The man did not get dressed. He excused his behavior with "Oh, I don't want no one to think I'm sneaking anything in, or nothin'."

I asked him a few times to please for the love of all that is good put his pants back on. He kept declining. So what could I do? I handed him the cup and showed him the line.

I went through the rest of the collection in something like a trance. After placing his full cup on the counter the man very casually got dressed, as though what had happened were the most natural thing in the world. Other than the sudden and unsolicited nudity, there were no problems during the collection at all.

Not really sure what to do, I figured that would be a really good time to take a break for a while and go get some lunch. Only now as I write this do I find it hilarious that, after such an encounter, I would have the sudden urge to buy a hot dog.

Any and all penis/hot dog jokes are appreciated. I'm sure you guys can come up with dozens.

The predicament.

2006-12-12T13:02:00.000-05:00

Mr. Greasy hikes up his way-too-baggy pants and asks me, "Hey, is that my piss?"

Just about to drop Mr. Greasy's sample into the baggie with his paperwork, I freeze. "Excuse me?"

"How do I know that's my piss?"

Sigh.

Pulling the sample bottle back out of the bag, I point to Mr. Greasy's initials and explain: "You initialed here stating that this was your sample."

"But you coulda switched it with someone else's."

"Sir, you watched as I poured your urine into this bottle and sealed it with the sticker. That's when I asked you to initial the side of the bottle."

"I wasn't lookin'. I was over there."

Alright, let's play games. I love games. I always win.

I collect as much calm as possible, and mutter, "Okay. I will discard this sample and we will do another, more secure collection."

Mr. Greasy tries to object as I pitch his bottle of urine into the garbage can.

"Yo, what didja do that for!?"

"There is doubt as to whether it was actually your sample. I can't in good faith send it to the lab to be tested. We're going to have to do it again."

"Dude, no, it's cool, I trust you."

"Sorry, nothing I can do at this point. If there's any doubt at all about whose urine it is, I can't send it up and risk some kind of problem."

"God damn it, man. So I gotta drink more water and sit there another hour?"

"If that's what it takes, yes. Please have a seat in the lobby."

And thus was Mr. Greasy defeated.

Make no mistake, this was not a simple honest case of someone having doubts about their drug test collection. This was a punk kid who knew a guy who knew a guy who snuck a positive sample through by claiming his urine had been switched.

Let's rewind a bit look at how this could have went down, shall we?
"How do I know that's my piss?"

Sigh.

Pulling the sample bottle back out of the bag, I point to Mr. Greasy's initials and explain: "You initialed here stating that this was your sample."

"But you coulda switched it with someone else's."

"Sir, I couldn't have done that. This is definately your urine."

"Well, dude, if you say so."

A few days pass, and Mr. Greasy's sample comes back positive for THC. One of our data girls gives him a call, goes through the whole spiel, and then...

"Well, I told the guy when I was there that I thought he switched my piss. So that wasn't mine."

The seeds of doubt thus sewn, we'd have no choice but to offer the guy a retest. Which of course was his original intention, anyway. Because like I said, he knew a guy who knew a guy who got away with it.

This is one of the red flag things I have to be on the lookout for when doing collections. I actually find myself wishing sometimes that people would have a little more imagination when they cheat. Sneaked-in sample? Ho hum. Guy scribbles all over the wrong places on the forms? Been there, done that. Lady insists on using her own personal "hand sanitizer" instead of our soap and water to wash her hands? Give me a break. It's like everyone reads the same "1001 Ways to Cheat on a Drug Test" handbook.

Mr. Greasy drank about nine cups of water and sheepishly did a second collection in about an hour. When I said "secure" I meant "secure". I gave him stump-dumb instructions along the lines of "I will now pour the sample into this bottle. Please watch as I do so. Now please watch as I affix this sticker over the top of the bottle..." I then read the form to him and underlined the exact portion for him to sign. He was not happy that I left him without any wiggle room.

I wonder if Mr. Greasy had gotten away with it, and passed his test, and got hired on at the car dealership he was applying at, if he would be as attentive to his job as I am to mine. Maybe he's the type who gets high on his personal time and doesn't let it affect his job at all. Or maybe he's the type who would have snuck off to the break room every chance he got to toke up.

Maybe he's not a user at all, and just thought it would be fun to see what happens when he indirectly accuses the drug test collector of switching his sample. Or maybe, just maybe, he honestly couldn't tell whether or not I had made a switch. Maybe he had a legitimate gripe.

Somehow, I doubt it. I've been doing this so long now I can spot 'em a mile away.

We're two people down in the office today, and on top of that I'm hopped up on DayQuil. Whatever Mr. Greasy's deal was, I was in no kind of mood to put up with it.

Much drama.

2006-11-28T13:01:00.000-05:00

Office politics. Oh boy.

The number one reason I dislike sharing my office with a dozen other people is the politicking and gossping that goes around. Whenever something goes wrong, it's always someone else's fault. If work isn't getting done, it's always someone else's job. Everyone seems to have honed the skill of shrugging responsibility onto someone else's shoulders until it's become a fine, perfected art.

Anyone who digs back through the Peemeister archives for a bit will find that back when I had my own office I would sometimes have trouble procuring supplies. This was because, as a satellite office, my bosses would literally forget I existed and sometimes get behind schedule ordering things for me. This is perfectly understandable; it was my responsiblity to let them know what I needed, and theirs to get it for me. When I ran out of something it didn't matter which of us had screwed up, just so long as we got the problem cleared up. We always did.

Supplies at this office are a bit trickier. Since not everyone has access to or knowledge of all the supplies, no one person knows the entire inventory of the office. Which is fine; what do the people up front care how many boxes of forms I have? And why should I care how many seringes the doctor has for giving shots? That isn't our respective department.

So yesterday I'm doing a pile of drug tests when I notice we're almost out of paper towels, paper cups for the water machine and hand soap. I decided to restock everything before continuing with the collections, but didn't know where the various materials were kept. Still being an office newb I turned to the girls up front for help.

"I don't know," she said, "nobody in this office ever does inventory. We've been out all week."

She proceeded to examine every cupboard and closet in the office to drive her point home, muttering all the while about how nobody ever bothers to order supplies. Eventually she turned up one brick of paper towels, but nothing in the way of cups or soap. She blamed one of the other girls for not being stocked.

I put the towels into the dispenser and decided that getting supplies was no big deal. It's such an easy job, I figured, and if nobody's doing it I could handle it myself to prevent running out in the future. I ran the idea by my boss: I'd print out a checklist of all the supplies needed in the drug testing area and, once a week, I'd do inventory and pass along a supply order if need be. It occured to me that it was a bit strange that the girls up front would constantly complain about not having supplies instead of, you know, ordering some, but I wasn't asked for my opinion. My boss liked the idea and said I should run it by the girl whose job it is to order our office supplies.

I finished up my collections and, when finished, dropped by the supply girl's office to let her know what we needed. "Oh, here you go," she said, and handed me a full jug of hand soap and two full sleeves of paper cups.

"Wait, you mean we had this stuff all along?"

"Yeah, why, are we out up there?"

"The up-front girls said you never ordered any."

"Well, it's all back here, all they have to do is come and get it."

Then she went on her way.

Suddenly I felt very, very silly about offering to increase my workload by doing office inventory; someone was already doing it, and doing a very good job of it. In actuality, all that had happened was a couple of lazy people would rather go without supplies and complain to everyone in sight than to take a few minutes and walk to the back and ask about it.

I suppose the argument could be made that it's supply-girl's job to make sure all the supplies end up where they need to be, but I'm not really sure it is. She works hard and has a lot of other stuff to worry about without having to run up front every few hours to make sure the soap dispenser is full. Since she never actually uses the soap dispenser herself, it is far more logical for the people who do use it (myself included) to pass word along to her when it's running low. Which is exactly what I do.

I'm thinking a lot these days about office efficiency and what I can do to increase it. I'm not really sure I can do much of anything, with co-workers around who literally don't make the minimum effort necessary to do their jobs successfully. It's sad because I know their slacking off is affecting the rest of the office both in morale (nobody wants to hear their whining) and in productivity (whenever they get too "busy" one of the backup collectors has to stop what they're doing to go up and do drug tests until they're bailed out).

I try to stay out of the drama as much as possible. It really doesn't interest me in the slightest. But sometimes one has no choice but get involved since others are so intent on smacking everyone over the head with it.

The word "busy" is in scare quotes for a reason. I've been called up to do drug tests so the up-front girls can sit around and chitchat about Gilmore Girls.

Not fake, just clueless.

2006-11-15T12:43:00.000-05:00

I pull the next donor's paperwork out of the slot and check the ID it's attached to.

Robert Alvarez
Painter
1234 Address Rd
Tampa FL

It's a driver's license from 1995, torn practically to shreds. Instead of getting a new license issued, or even just renewing it through the mail or online, Mr. Alvarez has printed little stickers with his name, occupation and updated address to stick right on his license.

Around the edges of the sticker I can see the dirty, gluey residue of stickers which have been replaced. For some reason, this completely unacceptable ID has passed inspection at the front desk.

I call Mr. Alvarez up and explain why I can't accept his ID. I need to be able to see the original name printed on it. He does, at least, look like the picture on the driver's license.

(Long, boring aside: in Florida, and many other states too I assmue, you can renew your driver's license through the mail. The way this works now is they send you a new license with the picture they have of you have on file, which sometimes leads to situations where the person will hand you an ID with a picture that is ten years out of date. Even more ludicrous, they used to not send a new card at all, but just a sticker to put on the back. That leads to situations where not only is the picture out of date, but the expiration date on the card is ancient. They stopped issuing licenses like that back in the mid- to late-90s, but some people still have licenses from earlier than that. Mr. Alvarez was just such a case. His license wasn't expired, just very old and obviously tampered with.)

I explain to Mr. Alvarez that if he wants me to accept the license, he has to allow me to peel the sticker off and examine the name underneath.

"Oh, yeah man, no problem. I have a whole stack of them at home, so don't worry about it."

I peel the sticker off and verify that this is, in fact, Mr. Alvarez's license. Oh goodie.

Fortunately, he doesn't take offense to what amounts to an accusation on my part. In fact, he seems delighted that I pointed it out. He explains that he moves around a lot, so every time he gets a new address he has to print new stickers. He says this is easier than dealing with the DMV every few months. He explains that he goes through this every time his ID is needed for something, so he's used to it.

Everyone knows a guy who will say things like, "Hey, I've got a great idea for a bumper sticker!" and then proceed to describe an excruciatingly lame pun which, in his own head, is the most fabulous comedy mankind has ever envisioned. You feel bad for that guy. He's simply not as clever as he would like to believe, and has absolutely no idea. Mr. Alvarez is that guy. He is very, very proud of his little ID stickers, and the grin on his face while he was explaining their history and function was simply remarkable.

While I'm working through Mr. Alvarez's paperwork, I calmly explain that it is not a good idea to tamper with his driver's license in any way, even if his intentions were good. He brushes me off saying "It's not a big deal."

I would love to meet the cop on duty that pulls Mr. Alvarez over for a broken tail light one day. "This guy, he covered up parts of his ID with sticky labels and I had to peel them away. Then he tried to explain why he was so brilliant and what a great idea it was. I didn't even realize I was beating the stupid out of him with my nightstick until about twenty minutes later when my partner got back with the coffee and pulled me off."

Names in this post have been changed to protect the clueless.

A little privacy, please?

2006-11-08T13:44:00.000-05:00

The layout of our office is simply genius. And by "genius", of coure, I mean blatantly idiotic.

Previously, my drug test area was a semi-isolated area outside of the bathroom. I could stand in the hallway and see the bathroom, the drug test area, and out into my main lobby. I could ensure nobody was going to sneak back into the drug test area and violate the donor's right to privacy. Since there were no other employees other than myself and keeping donors corralled was as easy as barking, "Please wait a moment, sir, I'll be right with you," this was never an issue for me.

If you scroll down a few entries you can see how even the tiniest infraction, imaginary or otherwise, can blow a collection wide open and cause huge problems for everyone involved. I don't think we need to go over that territory again.

The drug test area in the office I now work in is actually a hallway in between the medical area and the staff break room. The two bathrooms still branch off of the hallway, but now the drug test area (that is, the place I stand and do all my paperwork, and where the urine sample is actually handled and stored) is the hallway itself, in between the two bathrooms.

Apparently, some months back, a donor complained that several office employees walked through the drug test area to the break room while his sample was being secured. The solution: my boss put up a privacy curtain. You go back to do a drug test, you pull the curtain closed behind you.

The problem? The curtain may as well not be there.

Outside of myself, my bosses, and a couple of the other employees who don't do drug tests anyway, everyone ignores the curtain.

Need to heat up your coffee? No problem, just open the curtain and sneak through. Lunchtime and you absolutely positively cannot wait another four minutes to dig into your leftovers? Just pretend the curtain isn't there. Pretend the drug test victim in question doesn't have a right to privacy at all.

You can see the look on their faces, too. They look confused. Some look annoyed. Most don't mention it, but a few do. "Should she really be back here?" they'll whisper to me underneath the hum of the microwave or the din of the faucet.

Part of it, I know, is that we are just desensitized to pee. Really, it's not the unbelievably disgusting thing that society tells us it is. Remove all the taboos and the all-encompassing "ick" factor and it's just a slightly smelly yellow liquid. We get that, of course, but the donors don't. They're embarrassed enough as it is that one person has to bottle their pee, let alone a parade of other employees nonchalantly traipsing through.

In simplist terms: the average donor wants as few people to look at their bodily waste as possible. This is a totally understandable feeling.

So this puts me in an awkward position. I know how important it is that a collection be done correctly. Remember, I was on the front lines for three years. I would not define drug testing at office as "the front lines." If there's a problem here, or the donor pitches a fit, you can go and get a supervisor. Someone with authority can put him in his place. There's a wall between the collector and the donor here. By the time I see donors, their paperwork is already done. Their ID is already checked. Any complications that could lead to the collection not taking place has already been handled.

In other words, collectors here are just a cog in the machine, not the machine itself. I think that causes complacency among the other collectors. "Oh, well, if there's a problem, someone else can handle it." I, on the other hand, learned to be self-sufficient. "Well, if there's a problem, I'd better know how to handle it because there's nobody else here to do it."

Which is why I'm such a rules nazi: the best way to clear up protential problems is not to cause them in the first place.

That brings me back to the privacy curtain. When people skulk around while I'm trying to do a collection, that is a problem for me. If, like, Becky runs through the curtain to heat up her mac and cheese and the donor I'm working with comes back positive, I'm the one who will catch the fallout, not Becky.

So now I'm kind of a curtain whistleblower. My bosses back me up on it, of course, but I can tell the other employees are sick of it. No fewer than three people (and maybe more) have gone to the bosses with complaints like "Ricky yelled at me today." That doesn't reflect well on me, even though I'm technically right and even though this is a matter where being right is actually important.

Each and every time someone parts the privacy curtain and sneaks through, thinking it isn't a big deal, they are jeapordizing someone's drug test and they are jeapordizing my job. I hate that, and I wish I knew what to do to make it stop once and for all.

There isn't really anyone in my office named Becky, nor is Becky meant to personify any of my co-workers. I just chose that name because everyone, at one point in their lives, has had an absolutely insufferable co-worker named Becky.

"The stare."

2006-10-20T15:23:00.000-05:00

My new official title is "shipping manager", but that isn't as exciting as "peemeister". Fortunately, I'm still a part-time peemeister.

My job now is to take orders from clients (forms, "don't do drugs!" posters, etc.) and ship them out. I still have a great deal of the autonomy I've grown so used to over the past three years; there are about a dozen people who work in the office but since I'm tucked away back in the shipping room I can go an hour or two without seeing or hearing any of them.

I still do drug test collections sometimes, but all my other responsibilities are piled on top of them. And therein lies a story:

They hired a new peemistress for up front to help with admissions, clerical work, and of course conducting drug test collections. The way the system works is that the peemistress is supposed to take care of the drug tests unless the front office gets overwhelmed, at which point she'll call back for someone to go up and help. The three people in the back office (myself included) who are certified to take collections have the week divvied up. My days are Monday and Wednesday.

So Monday I'm sitting here staring down the barrel of fifty-some client renewal packets I need to put together. I get partway through the first one when suddenly: "Beep! Drug test, three drug tests." That's my cue. I go up front, do three collections, and come back to work.

I get started on my next packet and then: "Beep! Drug test, two drug tests."

Wow, I think, they must be really busy up there.

Two collections balloons into six as they pile them on me faster than I can finish them. And no sooner am I finished burning my next renewal CD do I hear: "Beep! Drug test, four drug tests."

At this point I'm noticing something peculiar. I've done every single drug test so far today. The peemistress has done zero. I flipped through the MRO forms sitting in the box and, sure enough, every single one of them was signed by me.

I ended up doing 35 collections that day. The peemistress did absolutely none.

I got six renewal packets done, total. Three of those were done after the office closed to drug tests, since I wasn't interrupted anymore after that point.

Tuesday went by with calls of "Beep. Drug test" echoing through the office all day long. It wasn't my day to be backup, but I know the girl whose day it was couldn't have been pleased with being pulled away from her desk so often.

It was partway through Wednesday, after I'd done my tenth collection or so, that I began to get really irritated. I peeked in at the peemistress to see just what she was doing that caused her to be too busy to do her job.

She was, of course, poking around on the internet.

I pulled my boss aside. "Does the peemistress know she's supposed to be doing drug tests?"

"I think so. Has she been trained on them?"

"I trained her myself, last week."

"Well when the front office gets busy, they call you in for backup."

"Right, but doesn't it seemed strange that the backup collector did every single drug test on Monday, and every single test so far today."

"What's she doing?"

"Playing on the internet."

"...okay. I'll handle it."

I left the stack of drug test paperwork where it sat and went back to my office. The next time I passed the peemistress in the hallway she gave me the stare.

Look, I know how sweet it is to get paid to play on the internet. And I'm certainly not saying that people shouldn't play on the internet from work. I'm at work right now, in fact. And chances are, so are you. Heck, I'm not even saying you can't neglect your own job so you can play around on the internet. It's probably not a great idea but, you know, it's between you and your boss.

But to call someone else to do your job so you can play around on the internet? That's just really scummy.

I would have more sympathy for the peemistress if I hadn't trained her myself. Conducting drug tests, at first, is a herculean task. There are a thousand and one tiny rules you have to adhere to just like so or the entire thing might blow up in your face. And on top of that you're already dealing with people who hate being there to begin with. So it's not like I'm surprised she isn't falling over herself with enthusiasm to do these collections.

However, I walked her through every step. I watched her perform the job correctly more than a dozen times. She's still the newbie in the office (and so am I, really, although I'm not new to the company) but the part where someone needs to hold her hand is over with. I don't know what she was waiting for. And furthermore, I don't know why it went on and on until I had to step up and be the squeaky wheel about it.

There's an upside to this: you don't do 45 drug test collections over the course of two days without getting at least one mildly entertaining story out of it... but I'll save it for next week.

A 35-test day would have been considered amazingly busy at my old office, and that's without the added responsibilities of my new position. A typical day at the old pee clinic would run about ten or twelve people.

Ahem... well...

2006-10-03T11:51:00.000-05:00

Not 24 hours after that tirade about how important it is that drug test procedures, no matter how silly or inane, must be followed to the letter, I get a phone call from our lab saying all the collections I took yesterday have the wrong date on them.

So, color me retarded.

Let's see... 25 botched collections at $120,000 a piece... that's $3 million I just lost my company. Hooray! I am so fired.

Not really. Don't worry folks, looks like the Peemeister is here to stay.

"But it's only a drug test...!"

2006-10-02T13:25:00.000-05:00

If you love to read long court summaries where a drug test collector gets himself raped through the ear, you're going to totally dig this:

http://tinyurl.com/rcawu

Basically, here's what happened. This woman goes in for a DOT drug test, is found positive for THC, and then walks away with $120,000 in medical expenses, emotional distress and lost wages. Why? Because the collector screwed up.

The collector admitted that his office did not carry a copy of the DOT regulations, did not secure the bathroom before the donor went in, did not instruct the donor to wash her hands and failed to add a bluing agent to the toilet bowl.

Whether or not the woman's story about the collector mixing her sample up with some other donor's sample is true is completely irrelevant. Point is, admitting the first couple blunders before a jury is just giving credence to anything else someone else wants to pile on top of it.

This is the reason I'm a total nazi about following the collection regulations. This is why everyone empties their pockets, washes their hands and reads the form. One little slip-up and my company is out $120,000

Note that I'm not disagreeing with the verdict; heck, if I saw an opportunity to cash in on a slipshot drug test collection, I'd gobble it up.

Sued, or whatever.

2006-09-27T18:32:00.000-05:00

I wasn't really sued. That isn't the right word for it. I don't even know what the official term is for it. Point is, the matter would have involved lawyers and courts, and had it stuck I would have been fired and maybe found liable for damages. Emotional distress or somesuch. I'm not exactly sure.

The reason I'm not sure about any of these things is that the whole thing never came to fruition. The grievance fizzled away without much ado at all, and the guy who filed it just sort of vanished.

The story is pretty interesting though, even though I didn't get thrown in jail or fined $5000 or lose my job.

I was handling a stream of collections for my offices's biggest client. This would be the one who insisted I open at 7:30 am, whom I've complained about here on several past occassions. Mr. Nervous was there waiting for his name to be called... and Mr. Nervous had a secret -- he had a little bottle of urine squirrelled away on his person.

Maybe it was deep in a secluded pocket. Maybe it was tucked in his sock. Maybe it was up inside his... yeah. Point is, it was there. And he was afraid of getting caught. And that's why he was nervous.

Also in the office this morning was my girlfriend. The routine was pretty simple: she would drop me off at my office at 8am and be at work on time herself by 8:30. The difference was, this morning I had to be in at 7:30 and it was too early for her to go clock in. Generally on these mornings she would just hang out at the office with me for twenty or thirty minutes and then take her leave.

Mr. Nervous stepped up to do his drug test, and the missus was sitting in my lobby nodding off. The stage was now set.

In the proud tradition of idiots who don't know how to properly cheat on a drug test, Mr. Nervous had neglected to warm up the urine sample he bought to give me instead of his own. As a result, the temperature strip read that the contents of the sample cup were way too cold. I pointed this out to Mr. Nervous and he started to put up a little fight, until I mentioned that I would have to call his employer for authorization to do a second test.

A second, observed collection.

I made Mr. Nervous wait until the five guys behind him were taken care of. During this period my girlfriend kissed me good-bye and left my office. Soon Mr. Nervous and I were all alone, I placed a call to his boss, got authorization to do an observed collection, and we were good to go.

An observed collection is exactly that: the guy gives a second sample, except this time I get to watch. Lo and behold, this time Mr. Nervous's sample was not only plenty warm, but smelled completely different. I made a note on the first form that the first sample was cold and send both samples to the lab.

Time passed, as time does.

I heard the good news from my boss. She called and asked, "Hey, when your girlfriend is in the office, she's in the back, right?"

Keep in mind that my boss and I have the kind of relationship where, had I lied and said "yes" she would have taken my word for it and that would have been the end of it. We also have the kind of relationship where I don't bother lying to my boss.

"Not usually," was my answer, "she'll usually hang out up front with me."

"Is she there very often?"

"Just on my early days, she'll stay here for about a half hour before it's time for her to be at work."

"Have you ever let her do a collection?"

"Absolutely not!"

This is the kind of place where I can usually think up a witty little joke to liven up the employer/employee banter. But the accusation is just so alarming that nothing but an outright denial is the only thing that will suffice. I remember years ago when I used to work at an ice cream store sometimes my friends would show up at closing time and help mop the floors. They did this for two reasons: I would get out of work earlier, and they would get free ice cream. It was a mutually beneficial arrangement and, besides, the worst thing that could happen was they could do a pisspoor job of mopping the floor, and I'd have to redo it.

There would be no benefit, mutual or otherwise, to allowing my girlfriend to do my job for me. It wouldn't get me out of the office any faster and even if I did have the authority to offer her a free drug test, I doubt she'd want one.

"Absolutely not," I repeated. "That's ridiculous. Who said that?"

"Do you remember doing a collection that came back cold?"

"Yeah, for [company x]. I called [company x's supervisor] and got permission to do an observed collection."

"Okay, well, he's filing a formal grievance against you. He said you denied his right to privacy and that your girlfriend saw him pee."

Thank you, good-night.

"...wait, what?"

"He said your girlfriend saw him pee."

"And that caused his sample to be cold?"

"I don't know, but that's what the complaint is."

"It's ludicrous."

"I know."

"From now on I won't let any of my friends hang out here, in the back or not."

"No, that's not a problem, I just wanted to make sure you weren't letting anyone else do collections or anything like that."

"What, does this guy think my girlfriend has x-ray vision?"

"I have no idea."

"Okay, well, should we be worried about this?"

"Nah, it's no problem. But you'll probably get a phone call from him."

"Fun."

Several hours later, I actually did get that phone call. Mr. Nervous sped through his monologue as quickly as possible without pause for breath. I would have bet a hundred bucks his lawyer was sitting next to him saying something like, "You have to call him and confront him with the charges, or legally nothing will stick." It was pathetic.

It went a little something like this:

"This is Mr. Nervous, I'm notifyin' you that I'm filin' a grievance against you, because your girlfriend was there, and you have been notified that my lawyer will be present."

I tried to reply, but he hung up.

I never learned where his lawyer would be present. Nor did I ever hear anything else about this entire situation, except to exchange a few lines about it next time Mr. Nervous's ex-supervisor came into my office to pick up his forms.

Apparently, the case against my girlfriend having fantastic super powers struck Mr. Nervous as far too difficult to make. So he dropped it.

Make no mistake, Mr. Nervous's old employer has strict policies concerning employees who try to cheat on a drug test. Strict, but not complicated: cheat, and you're fired. Period. The punishment for cheating is actually worse than if you'd actually failed (in which case you go to rehab, but keep your job). That said, Mr. Nervous was undoubtedly fired.

Now, as I understand it, if Mr. Nervous was going to make a formal complaint against me, his employer would have had to take it seriously. The matter would have had to have been persued all the way to court if need be. He could have fought for his job. This actually happened to me on one occassion a few years back. But no, Mr. Nervous decided against that. He decided to lodge his complaint as a private citizen, which means his employer didn't have to go to the mat for him. Of course, that means they would have gone to the mat for me instead.

Part of me really is really disappointed this whole matter just kind of... went away. I was really hoping the guy would try to push the matter. I was hoping for a court battle. I was hoping we'd get the chance to show his signature on two separate forms stating that both the urine that came back negative and the urine that came back positive were his urine. I was hoping we'd get to call the other guys in the office that day as witnesses... guys who had nothing to gain by sticking up for Mr. Nervous but everything to lose.

I was hoping the guy would call a local news station to try to kick-start a telling exposé on the drug test industry.

Alas, none of those things happened.

I've thought a bit at the mental process that goes into the things Mr. Nervous did. What was going through his mind? "Uh oh, I did a few lines the other day and now I'm going to fail a drug test. I'm going to be fired. I know! I'll make up an insane story that nobody will believe about the drug test guy and get him fired too! I am a criminal mastermind!"

Pathetic.

For the record, my girlfriend actually does have x-ray vision. However, she uses her powers only for good, like any self-respecting superhero.

Peemeister no more...

2006-09-22T10:44:00.000-05:00

Today is my last day at the pee clinic. The office is closing down. All of our clients have been notified, of course, so absolutely nobody has been in today for a drug test. I'm taking this time to box up all the little odds and ends to make life easier for the guys who come with a pickup truck over the weekend to cart off all the furniture.

As I understand it, my office just became unprofitable because our landlord happens to be our biggest and nearest competitor. I would rather my bosses just find a new office in the same location, but there might be forces at work I don't quite understand.

I took a job at the main office. I'll be doing something computer-y, which means I won't be taking collections anymore. It also means I won't have eight hours a day to play PlayStation or read internet forums. It also means I'll have to get used to putting up with co-workers again, after three years. Rats.

So, I'll no longer be the Peemeister.

This, of course, means a radical change has to be made to this blog. I foresee one of two things happening:

1) Without new Peemeister stories, there'll be no reason to update, and the blog will just fall into disuse. Sad, but true. Nobody wants to read "The Crazy Adventures of the Guy Who Typesets Marketing Brochures" or "Mr. I Answer Phones All Day Isn't That Nuts!?".

2) The Peemeister stories will continue, and actually get better. Remember, I'm just a lowly collection site. I don't deal in results. People don't complain to me about tests coming back positive, so I don't get to hear the absolutely awesome excuses folks concoct to get their butt out of the wood chipper.

Here's an example one of the home-base folks has told me: a woman's urine test came back positive for cocaine, and she was notified of it. She was not on any medication that would flag a false positive for cocaine. Her excuse was that her boyfriend does a lot of cocaine, and she did not wash her feminine crevasse between her most recent sexual encounter and her drug test.

In other words, she claims it wasn't her urine that came back positive, but her boyfriend's semen which was still lingering around in her vagina.

I mean, that's good stuff, right?

So right now it's "wait and see". Could be my bosses are just biding their time for a few months after which they'll open up a new office and will, once again, be in need of a Peemeister.

If that happens, I'll be back here on the front lines.

My office is equipped with a brand new microwave and mini-fridge. I intend to keep both of them as souvenirs.

Ain't random.

2006-09-20T17:36:00.000-05:00

"I'm here for a random drug test, man."

He says random sarcastically, and makes mock quotes with his index and middle fingers. I can tell immediately that this one is going to be a battle.

"I'll tell you how it works, man. My boss knows I'm the only guy in the shop that'll come up clean, so when it's time to do a random test, he sends me down. Random my left nut."

I tell him to sign in, and he does, although begrudgingly. Despite his assurance that he's the only clean worker at Shop X, nine other Shop X employees have been in today. Random selections, you see.

"I don't have any idea how something can be random if my name gets pulled every single week, you know? What do you think of that?"

"I think it's something you ought to take up with your employer," I tell him truthfully, "I have no control over selections."

"Yeah, but what do they do? Do they go alphabetically? Pull names out of a hat?"

"I imagine they use a computer."

"Yeah well the computer's broken. I've been in here every single month for the past two years."

"If you say so, sir. Empty your pockets please."

"What did you just say?"

Uh oh. That just kind of slipped out. Now I've gone and woken the beast. It becomes clear that there's no way he's going to empty his pockets until I clarify my challenge.

"I mean, you haven't been here every month for the past two years. You're mistaken. Please empty your--"

"What do you mean, I'm mistaken? I'm telling you, I might as well just set up a cot in the back room there, as often as my boss sends me down here to drug test. I don't know how they pick the names, but it ain't random."

"Okay. Now I just need you to empty your pockets--"

"Doesn't this bother you at all? Not one bit, huh?"

Sigh.

"Does what bother me, sir?"

"You don't care one bit that I'm being treated unfairly? That I have to come down here all the time while there are crackheads and burnouts at the shop who haven't been tested in five years? You think that's fair, huh?"

"Sir, if you have a problem with the selection process, you'll need to take it up with your employer. I have no control over that."

My lack of concern for this man's insufferable plight is driving him to new levels of anger. It's clear that he hates taking a drug test. Everyone does. But he doesn't have the balls to actually bring it to his employer, so he's taking it out on me. Oh joy.

"So what, you just get a list of names, and you don't care, huh? Don't care one bit that guys like me keep getting screwed while there are guys up there who smoke joints in the breakroom and never get tested?"

"I actually do get a list, once a month. If you want, I can pull all the lists dating back to 2003 and check them for you, to see if you really have been pulled more often than you should have."

Stunned silence. He starts emptying his pockets.

"No, no point in you doing that. You just gotta do what you gotta do, you know? Grin and bear it, gotta break your back for a paycheck, making the rich man richer."

"Fill this above the top of the temperature sticker, please. Bring the cup back to me when you're done."

Once his collection is finished and he's out of my hair, I go pull the lists. He hasn't been to my office since March 2004.

There are guys that get pulled more often than others. And there probably are guys at that shop who haven't been pulled in five years. That's what happens when your selection process is unpredictable. That is the very definition of the word "random". In all honesty, he's one of the luckier ones. There are guys who really have been pulled two months in a row, or more.

I feel like calling this guy's boss, but I won't. I know the bossman over there. If I called to tattle, his life would just take a turn for the miserable. He probably would end up on my list the next two or three times. And he certainly wouldn't be complaining about it any more.

Oh well. Back to work...

One unlucky fellow was picked the last week of August '05, and the first week of September. Which means he was in my office two days in a row, taking two separate drug tests. I don't recall if he complained about it or not.

The crime of eating lunch.

2006-09-07T09:24:00.000-05:00

My lunch hour is between 1pm and 2pm. As I am the only employee in my office, this means the office is closed between 1pm and 2pm.

Back when I was a new, idealistic peemeister (a peeprentice as it were) I would often blur the lines of my precious, precious lunch hour. If someone had to stay past 1pm that was cool with me. If I was here and someone knocked on the door at 1:30, that was cool also. And I would almost always open up early, say at 1:45 or 1:50.

Indeed, I felt horribly guilty if I didn't do these things.

What started to happen, though, was that I would start missing lunch with alarming frequency. What started as a person saying "I'll be ready to go in ten minutes, fifteen tops" would metamorph into a ninety-minute ordeal. What started as "I really didn't know you closed at 1pm" would eventually become "I know you close at 1pm but can you take me anyway?"

I probably told myself that since my office was never very busy, I'd only end up missing lunch once in a blue moon. In reality I ended up sacrificing half of my lunch hour or more at least once a week.

It was Mr. Friendly that caused me to finally and firmly adopt my current policy of "closed, no matter what". Mr. Friendly came in about 11am. He tried to drop a sample and failed, as people often do. He was thus faced with a choice: stay and try again, or return later. Since he had errands to run he said he'd come back later.

No problem. I explain that I can only save his paperwork for 24 hours, and that I take my lunch from 1pm to 2pm. If he planned to come back that afternoon he would have to wait until after 2pm. Mr. Friendly agreed; after all, he was friendly.

I had to take care of some personal affairs over the phone that day. I generally like to do this from my office during my lunch hour, since it's my only spare time during the day when the businesses I needed to contact would be open and I was sure I wouldn't be interrupted. Any other time of the day I might get halfway through a transaction and then have to leave abruptly to collect some pee.

It must have been 1:20 or so when Mr. Friendly returned. He looked at my Will Return sign in disgust and banged on my door. I went to answer it.

"What, did you close early today?"

"No, I'm on my lunch break. Can you come back after 2?"

(Note how poorly I worded that -- as though he should have a choice in the matter.)

"Not really," said Mr. Friendly, "see I have to pick my kids up from school at 2:30and before that I have to pick my clothes up from the laundromat, and my car's in the shop so I have a taxi waiting on me."

Foolishly sympathizing with Mr. Friendly's plight, I let him in.

"Hopefully you'll be able to go right away," I told him. "I haven't had a chance to go get my lunch yet."

"No problem, I'm ready to go right now."

Except he wasn't.

A half hour ticked by. I was in a position where if I couldn't get rid of Mr. Friendly right now I would have to go hungry. I tell him as much.

"Look man," says Mr. Friendly, suddenly not-so-friendly, "we don't need to make a thing out of it. You don't have to be so cold all the time. Just lighten up a little!"

Of course it wasn't a matter of me not being able to lighten up. It was a matter of me wanting to eat something for lunch.

"I'm not asking for very much here, just do your job and help me out."

As if I weren't already helping him out by opening the door for him while my office was closed.

Mr. Friendly was there so long that eventually, defeated, I had no choice but to flip my Will Return sign back around to Open. Another day without sustenance. I was not happy and it was pretty easy to tell that Mr. Friendly knew it.

Mr. Friendly took this as an affront to his very being.

"You've never been in sales, have you? I can tell you've never worked sales, because you have such a terrible personality. If you worked sales you'd be fired," he told me.

"I don't get paid to be your friend," I snapped back.

After Mr. Friendly's collection was finally done, nearly forty-five minutes after he arrived, he said he was going to file a complaint against me for being unpersonable. I offered to get my boss on the phone for him right away, but he declined. So, in a charitable act of pleasantness, I wrote my boss's phone number on a Post-It note so he could call her at his convenience. He did not want the note.

"Oh no," I growled, "I insist."

He snatched the note, slammed my door and stomped off.

I was feeling so smug and abused for a while that I decided it would be a good idea to close my office down later in the afternoon to give me time to go buy a sandwich. After a long line at Subway and a short walk back to work in the rain, I was greeted by six or seven guys from a roofing company. They were soaking wet. Some looked confused and some looked angry. As I was unlocking the door the leader mentioned he thought we were closed between 1 and 2.

"Sorry," I muttered. "I had to work through lunch today."

Suddenly all my smugness and superiority evaporated. Closing down the office during the afternoon was not acceptable, no matter how hard I had worked to rationalize it in my head. My employer already gives me time to eat lunch -- it's called my lunch hour. I had chosen to squander it time and again, and I had no one to blame for it but myself.

Mr. Friendly, as it turns out, was absolutely right. He wasn't trying to inconvenience me. The only difference between him and all the other people who take 45 minutes to pee is that I chose to let him in when my office was supposed to be closed. It was my decision, not his.

To my knowledge Mr. Friendly never did call to complain about me. Nonetheless I decided that I would never work through lunch again. I still fudge the clock a bit here and there (if you have to wait until 1:15 that's fine, but any longer than that and you can bet I'm kicking you out) and there are the extraordinarily odd days where I don't have a choice in the matter (a subset of collections must be done in one sitting, as opposed to offering the option for the donor to come back later). But the Mr. Friendlys of the world have been turned away ever since.

I know people hate it when it's 1:50 and they look in the window seeing me eat my Chef Boyardee or my Uncle Ben's Rice Bowl or my Campbell's Chunky Soup. I know they probably can't process the information -- the dude, he's like right there, why won't he open the door!?

But there's a reason for it. I work an eight-hour day and I'm entitled to a lunch break. I learned the hard way I need to take advantage of it. And besides, it's not like these companies who send folks down to me are blindsided. My office hours are very clearly printed on all my paperwork and on the company website. If someone chooses to show up forty minutes before I open my door... well, that's their fault. Not mine. And look -- I didn't even have to do any mental gymnastics to rationalize it.

By the time I was done with those six or seven roofer guys the bacon on my sandwich was cold. I ate about half of it and threw it away, and felt incredibly guilty.

Hypochondriac.

2006-08-16T10:26:00.000-05:00

So I'm getting sued. Well, not really sued per se, but someone has filed a pretty serious official grievance against me. Lawyers are going to have to get involved, and it looks like it could get messy. Anyway, it's too early to be talking about that subject yet. Maybe another time.

Today I'd like to discuss The Hypochondriac.

The "wash your hands" segment of a collection had never taken this long. The woman rinsed her hands under the water, then pumped a huge glob of soap onto her palm. Then another huge glob. She lathered vigorously until flecks of white were shooting off in all directions. She then scrubbed under the water until all the soap was gone... and went back for a second helping.

She asked if it was antibacterial soap. She asked if it was a disinectant. She asked if it was just generic hand sanitizer, because that stuff doesn't really wash your hands, it just makes them slippery.

"It's just generic store-brand hand soap," I tell her. "It's the kind you'd get at a supermarket."

This answer does not appease her. I wonder momentarily if she buys her soap online from some kind of top secret alarmist hand-washing website. www.rubthemrawandbloody.com, perhaps?

She asks if she can take her little moist mini-wipes in the bathroom with her. She says she can't use my toilet paper. She looks disappointed when I explain that she can't, and why she can't, but she accepts reality and moves on. The Hypochondriac is a little crazy, but she isn't mean or impolite.

In her opinion I am a massive slob with no redeeming value whatsoever, but she's nice enough not to point this out explicitly.

And it's true; I am something of a slob. Cleanliness is not high on my list of priorities. Which isn't to say I'm a disgusting mess, of course, just that I'm disorganized and a little dirt and grime don't bother me. I'm what you'd call a "before" cleaner. I do the dishes before I cook. I make the bed before I get into it. I tidy up the living room before company comes over. I wait until practicality demands that something be cleaned before cleaning it.

The toilet, as far as I'm concerned, is not a device that needs to be cleaned routinely. If it smells particularly foul, or something happens to it that isn't supposed to happen to a toiilet (bad aim, for example) then yes, clean it up. But cleaning it just to say it's clean? Why bother?

This "meh" attitude towards cleanliness doesn't carry over to the office, however. Some people like their potties to be pristine, and I can't hold that against them. My toilet gets a big ole' deep clean once a week, with periodic wipe-downs inbetween as needed. The water is blue and beautiful. Something's wrong with the flushing mechanism and the water drains continuously (whistling like a tea kettle all the merry way) until I manually reach in and tap the plug, but that's my only real gripe with the toilet.

Point is, the toilet in my office is cleaner than the toilet in your house. Yes, we both know it's the truth. Fact is, I'd wager my toilet is cleaner than most toilets in most offices or businesses in the area, if only because I have the time to do a once-over every time someone uses it.

Still, The Hypochondriac scouts out the bathroom for a few moments before asking where I keep the paper seat covers.

"Sorry," I say, "I don't have any. Is there a problem with the toilet seat?"

"When was the last time it was cleaned?"

"Friday afternoon, before I left." It is now Monday morning. The Hypochondriac leans in and whispers to me, "You should talk to your cleaning staff, I don't think they did a very good job."

"I cleaned it myself," I admitted. "Nobody's been here all weekend, I assure you."

"Did you clean it today?"

"No."

"What about the three ladies ahead of me?"

I glance around the bathroom, thinking maybe I missed something. "It doesn't look like they left any messes. Is there a problem?"

"It's not very well lit in here, either..."

"My apologies," I stammer, not really sure how to help this woman with her plight.

"Do you have some disinfectant cleaner? I can't use this toilet."

"I do not. I used the last of it up cleaning my counters on Friday." The cleaner I use is a Pine Sol and water solution, and I use it to clean pretty much everything in the office. I like to do this on Friday afternoon because the smell of Pine Sol makes me gag. By the time I open up Monday morning the odor is gone, but everything is still clean.

In any case I don't have any left; my trusty spray bottle is empty until I get some more supplies in. Given my track record with securing supplies in a timely manner, I may or may not get a fresh bottle by this Friday.

Without a word The Hypochondriac pumps some hand soap onto a stack of paper towels and sets to work scrubbing the toilet. She scrubs the seat. She scrubs under the seat. She scrubs the base. She scrubs the tank. She scrubs the handle. She comes back out for more soap. She comes back out for dry towels. After she's soaped, rinsed and dried the entire counter, discarded her spent paper towels and re-washed her hands she asks me if I have any glass cleaner for the mirror.

The miror looks fine to me. There's a scratch in one corner where the mirror-y stuff is starting to peel off, but otherwise it accomplishes its task admirably. "Ma'am, you don't need to clean the mirror."

"Sorry," she replies, "it just looks really dirty to me."

I hand her the cup and give her the rules again. She has spent seven minutes, half a bottle of hand soap and the better part of an entire stack of paper towels to wash my bathroom. After she's done she apologizes again, then explains herself by saying, "It's just that a dirty bathroom is a major health hazard. It's not right to make people go in a filthy bathroom..."

To clear up a bit of misinformation -- you can't catch something off a toilet seat. For one thing bacteria have a rough time of it on the cold, smooth surface of the seat. Microscopic critters prefer warm, wet places to be fruitful and multiply. A toilet seat is neither warm nor wet. There's probably a better chance of harmful bacteria breeding on the paper seat cover than the seat itself.

For another, you can't catch things with your butt. Even if the seat were slick with unmentionable nastiness, the worst thing you'd have to deal with is wiping the mess off of yourself after you stood back up. This is assuming, of course, that you don't have a gaping open wound on your butt cheek, in which case I would be more worried about the person after you. You get sick by touching your hands to nasty things, and then exposing your hands to the openings on your body. For example, your mouth.

Here's a quick guide to getting sick off a toiilet seat. Step one: wait until someone pees all over it. Women who "hover" will accomplish this task quite nicely. (Isn't it a double standard that men are expected to put the seat down, but hovering women aren't? Maybe that's a post for another day...) Step two: wipe the seat clean with your hands. Step four (and this is important): do not wash your hands. Step five: patty you up some hamburgers, again without washing your hands. Make sure the beef is fresh, though, otherwise you'd be able to blame your food poisoning on ratty food and not a dirty commode. Finally, step six: add ketchup and enjoy!

Look, we all know people who won't use a public restroom. We all know people who don't know the difference between "looks clean", "is clean" and "smells clean". Something can look clean and be dirty, or look dirty and be clean. I used to get a lot of complaints that my office smelled dirty until I added an air freshener, and then the complaints stopped. Note that I didn't actually start cleaning more, I just changed the scent. That's enough to trick most people.

The irony is you're probably safer licking a toilet seat than licking your cell phone, or the doorknob to your house, or the clean laundry that's been sitting in your drawer all week.

The Hypochondriac gathered her things and left as demurely as she entered. She never raised her voice with me. She didn't try to argue. Although she looked disappointed that my office did not meet her impossible standards of immaculate cleanliness, I think she understands that nobody's bathroom except her own could possibly stack up.

Which gives me an idea for a new reality show. How Clean Is Your Bathroom? Little old grannies everywhere duke it out to see who can be the spic-and-spanniest! Coming this fall on Fox.

I apologize to all of my readers in case www.rubthemrawandbloody.com turns out to be a not-safe-for-work porn site. But in my defense I didn't make it a hyperlink, so you really only have yourselves to blame.

24, and wasting my life.

2006-08-13T03:21:00.000-05:00

I just turned 24 last month, which means now I can file for financial aid as an independant student.

It may or may not surprise you to learn that I haven't been to school in about five years. There are two major reasons for this. The first is that since I couldn't get financial aid (students under 24 have to file as dependant students, meaning their parents need to pay for part of their education, and my parents weren't anywhere near in a position to do that) I would have to pay for school out of my own pocket, which wasn't an attractive prospect. The second is that I had no real direction; no clue what, in fact, I wanted to go to school for. Since I didn't have a goal in mind, it seemed ridiculous to me to pay out a huge portion of my income or, even worse, take out thousands in loans.

I love school and I love learning, but I couldn't really justify that much expense for what would simply amount to a way to kill time.

Anyway, what happened was I landed the peemeister gig. This job, for all the complaining I do about it, is extremely sweet. I don't have a boss or any co-workers. My duties are simple and leave me with lots of spare time to surf the internet, play video games, or generally goof around. I can even sleep if I want to, right here in the office, while on the clock. I don't make a huge amount of money, but I do keep my bills paid and have enough left to buy fun toys and keep my girlfriend happy. I have health insurance and a retirement plan. I am awesome at making and sticking to a budget. I am financially stable and almost completely content.

Almost.

See, the problem is that there's this nagging thing in my head telling me that I'm wasting my life. My mother and other various family members agree with it. I'm not in school, I'm not working towards a career, I have no plans to start a family, yadda yadda yadda. Just the typical nagging that anyone in my shoes would go through.

As far as I'm concerned, life is really good and as long as I'm not placing the burden of myself in anyone else's lap and as long as I'm having fun doing it, I should go ahead and stay the course. Making my family proud of me is not a huge priority. And anyway, I'm more stable financially and emotionally than most of them were at 24. I don't really want a career or a family. What I want is constant access to the internet and video games, and a paycheck every week that covers all my ridiculous nerd hobbies.

I've somehow managed to find myself in the exact position I've wanted to be in ever since I realized I'd have to work for a living, and people tell me it's not good enough. I figure if I ever find myself not enjoying life this much, and really wishing for something more, it's never to late to pick up and get started on something else. I'm lazy, but I'm not hopeless. I'm a slacker but I'm not irresponsible.

Well okay... maybe I'm a little irresponsible.

Anyway, for better or worse, I'm 24 now and as far as the federal government is concerned that means I can get free money to help go to school. And, working the job I do, I really have no reason not to. So I applied for my aid and we'll see what happens. Of course, since my birthday is in the summer it means I won't get anything in time to go to school until next year, but that's fine with me.

There's a stack of PlayStation games here I need to get through, anyway, and Monday starts another week at the pee clinic.

4:30 am on Sunday morning. This post brought to you by way too much caffeine. I should go to bed, but I'll play more Warcraft instead.

Classic Peemeister - You callin' me a liar!?

2006-08-03T13:08:00.000-05:00

In honor of the complete and utter lack of anything interesting happening here the past few weeks, I've decided to go ahead and dredge up an old entry from my LiveJournal, back before the Peemeister blog existed. Here's a gem from December 9th, 2004.

This is a strange tactic I see from time to time at my job, as well as various other places in the service industry: someone will lie about something, and when confronted with their lie, will yell "Are you calling me a liar!?"

This tactic works surprisingly well. Nobody likes to be called names and, what's more, nobody likes their customers to think they're being called names. The usual response starts with "No, but..." and then concludes with an explanation of what the problem is again and perhaps a possible way it can be solved (or an explanation of why it can't be solved). If the liar is really a wily one, at this point he will shout "So you ARE callin' me a liar!"

I mention this because I hear this particular line once in a while at work, where someone will try to weasel through this loophole or that, and when I call their bluff and they're out of options the only thing left for them to do is get confrontational. Today was an oddity in that I met three people who accused me of calling them liars, spaced evenly throughout the day.

Culprit #1: Mr. McBaldington. Mr. McBaldington is the baldest man in the universe. He shows up at 9:30 am to take a drug test. This wouldn't be a problem, except he was in at 8:10 am yesterday for a drug test as well, but for whatever reason could not contribute a sample. It's against the rules for me to take something after the 24 hour mark, so whenever someone wants to leave and come back at a later time I make it very clear that there is a 24-hour rule, that yes they will have to abide by it, yes I am open weekdays, no I will not stay late on my lunch hour, and no I am not open Saturdays so if it's Friday you'd better get here before 5:00 pm or else.

Yesterday when Mr. McBaldington wanted to leave I made it very clear that if he showed up at 8:11 am, that would be too late (actually I'd cut him some slack, but I don't tell people that up front). I also tell him that I open at 8:00, but if something comes up and I open late he's still out of luck even if the lateness is entirely my fault. I tell him he needs to be in by 5:00 today or he risks not getting the collection done at all.

Now, as it was I got to work on time this morning; with eleven minutes to spare even (for you math whizzes out there, that's 7:49 am). So when Mr. McBaldington shows up at 9:30, an hour and twenty minutes too late, I have no sympathy for him. So of course he says "Well I was here at 8:00 and you weren't open." This is, of course, a flat-out lie. Not only was I at work at 7:49, but I had done a collection by 7:59. I pointed this out on my sign-in sheet that someone had, in fact, signed in at 7:54 and had their collection done by 7:59. Mr McBaldington's response: "Are you calling me a liar?"

I told him no, but he should probably get his watch fixed because obviously it was running at least twelve minutes fast. I told him he would have to get new paperwork from his employer if he wanted to do a collection, and he stormed out. He was back at about 11:45 with new paperwork and his drug test was completed successfully.

Culprit #2: Evil Midget Woman. Evil Midget Woman came in and said she needed a drug test for her parole hearing (or whatever). This is a little out of the ordinary for me; it requires payment up front and an extra form. She wants to pay with her credit card, which is fine, except I have no way to run the card at my office so I have to call my bosses in Tampa. I get in touch with them, rattle off the card number, expiration date, yadda yadda yadda, and the card is declined.

Right then I noticed the number I thought was a 1 was actually a 7. I apologized and rattled off the number again with the 7 in its proper place. The card was declined once again.

I tilted the card and saw that the 7 was actually a 9, and I triple checked the card (by the way: white numbers on a white background is hard to read) to make sure I had it right this time (Evil Midget Woman was getting furious) and rattled it off again, but the card was still declined.

At this point, between me and the other office, all our information was correct. We confirmed it when Evil Midget Woman got on the phone herself. Eventually Tampa told me there was nothing they could do and she'd have to find some other way to pay, and hung up.

The woman informs me that she knows her card went through because it's not really a credit card; it's her debit card. And she, like, just put $126 or whatever in the account, so she knows it's good. I tell her, once again, the card was declined. Her response: "You calling me a liar, boy?" (The addition of "boy" to the question was comical because I towered over this woman. She was like two-foot-nothing. Like a hobbit with a drug problem.)

I told her no, but she'd have to straighten out her card with her bank before we could run it. It was agreed that she would pay with cash, but when she found out she'd need exact change (drug tests cost $38 and I don't keep cash at my office) she left in a huff.

Culprit #3: Teh Glassez. Teh Glassez comes in about 4:00 or so, interrupting my work on a Lord of the Rings jigsaw puzzle. Right away I have to stifle myself because this kid is a goth/punk wannabe with big thick coke-bottle glasses. Seriously, if Steve Urkel were emo... and white... he'd be Teh Glassez.

Now, Teh Glassez doesn't want to empty his pockets. He pouts for a bit until I tell him he can lock his wallet and wallet chain (HAH!) and his half-eaten pack of Starburst in the box. Box goes in the bathroom with you, key stays out here with me. Important to note: I never touch anyone's stuff. If they put it in the box, they put it in the box. And when we're done, they take it back out. So when we're done I watch Teh Glassez take his wallet, wallet chain and half-eaten pack of Starburst out of the box and that's that.

He shows up about a half-hour later saying he left some money in the box by accident, and could he please go back and get it? "Sure," I say, "you can go look. But I'm fairly sure you didn't leave anything in there. I checked it after you left and it was empty."

"Dude," says Teh Glassez in his hardest 'tryin' to sound like a tough guy' voice, "if it's not there I'm going to be somewhat cross, because the logical deduction would be that you took my money. Pray let us investigate, good sir." (He was actually a lot less cordial than this but it wouldn't be nice to reproduce his exact language here.)

I go back and unlock the box for him and, sure enough, it's empty. "Dude, where's my money?" says Teh Glassez. At this point I tell him I don't remember him putting any money into the box, or taking any out, and that all personal effects are solely his responsibility. If he did in fact lose some money (funny how he never mentioned how much) he'd be just out of luck.

"Dude, I put money in your box. What'd you do with it?"

"I didn't take anything out of that box, and there was nothing in there when you left."

"So are you calling me a liar?"

This is the third time I've been asked this today, and I'm sick of it. So I answer his question with a question: "Do you maintain that you put your money in this lockbox earlier today?"

"Yeah, I put it in there."

"Then yes, I am in fact calling you a liar."

Teh Glassez was shocked! He'd been called on his lies! The look on his face was priceless, and not just because of the black lipstick (seriously). He said he was going to call the police; I said fine, you can use my phone. I even have the number handy. He backed down. On his way out the door he said he'd be back with the police.

By this time it was ten minutes to closing time, so I decided to leave early. I am currently enjoying my last night of freedom, because between 7:49 and 8:10 tomorrow (whenever I feel like showing up for work) I will most assuredly be arrested and locked up tight.

It's been fun guys! Write to me in prison.

Suffice it to say, i did not actually go to prison. What a disappointment.

Phone games.

2006-07-07T13:16:00.000-05:00

Ring ring.

Good morning. Patient service center.

"Is this for the drug test?"

This is a drug test collection site, yes.

"I need to get a phone number."

Okay, what number?

"His name is Joey Smith."

...I'm sorry, who?

"Joey Smith, he called you this morning about a drug test."

I don't have a phone number for anyone named Joey Smith.

"Yes you do, he said he called about 8:30."

Ma'am, I don't have any way of knowing the phone numbers of people who call me.

"Yeah you do, it's called Caller ID."

I don't have a Caller ID.

"What do you mean you don't?"

I mean, I don't have one. The only time I know someone's phone number is if they tell it to me.

"So you won't tell me Joey's?"

Even if I could, I wouldn't release that information. Sorry.

"Mother[explitive deleted]!"

Click.

Ring ring.

Good morning. Patient service center.

"Finally he decides to answer the phone! Jesus Christ! I've been calling you for the past twenty minutes!"

Yes, I know. I heard the phone ring.

"So why don't you ever pick up!?"

I was busy helping other clients. What can I help you with?

"I need some [explitive deleted]ing directions, but nobody there apparently knows how to use a phone so I'm just drivin' around in [explitive deleted]ing circles here. What is wrong with you, man?"

Calm down please. Tell me where you are, and I might be able to help you find my office.

"You need to hire someone to answer your [explitive deleted]ing phone, it pisses me off when people get paid six dollars an hour to do an easy piece of [explitive deleted] job and they don't even do it. Okay? Okay?"

...sir, I'll help you with directions, but first you need to lay off the abusive language.

"It's too [explitive deleted]ing late now, I already pulled over and pissed in a gas station. It was either that or piss my [explitive deleted]ing pants. I called like five times but noooo, you're too busy [explitive deleted]ing around to worry about it."

You could have left a message. I have an answering machine that not only records messages, it gives my address and location as well.

"I hung up on that piece of [explitive deleted], is it too much to ask to talk to a live person anymore? Jesus Christ."

Apparently so sir. Do you need directions or not.

"Oh so now you're going to give me [explitive deleted]ing attitude? This is unbelievable. Un-freaking-believable."

I'm glad we had this chat, sir. But now I have to hang up and help some more people who are coming in. Have a nice day.

"Wait you motherf--"

Click.

Ring ring.

Good afternoon. Patient service center.

"--don't even believe Shaunda would do that to him, you know what I mean? I mean, [explitive deleted]."

Hello? Patient service center.

"Oh [explitive deleted]! My bad! Yeah I was wonderin' do you all have a office in Iowa?"

No ma'am, just this one and the one in Tampa.

"Because my husband, he just got a job, an' he need to do a drug test, but he in Iowa right now, and he need to start his new job."

We're a Florida-based company, ma'am. We just have the two offices.

"Right, but, what I'm sayin' is, he in Iowa."

I'm afraid I can't help you.

"He say he paid for a drug test, but his new job won't take it. Like, it was the wrong lab, or somethin'."

That doesn't surprise me, most of our clients work through one lab, only. He'll have to do his collection at one of our two offices.

"So where are you at in Iowa?"

Ma'am, we do not have any offices in Iowa.

"So what he gon' do?"

I'm afraid I can't help you, ma'am.

"[Explitive deleted]. So what Shaunda do then? I don' even believe--"

Click.

Ring ring.

Good afternoon. Patient service center.

"You do drug tets?"

Yes sir.

"My job says I have to do a drug test."

Okay.

"It's for [company name]."

They're one of my clients.

"So I can do a drug test for [company name]?"

Yes.

"And it's for my job?"

...yes.

"Oh okay, I was just makin' sure you do drug tests, 'cause my job is sendin' me down there for a drug test, and I was just makin' sure."

Okay.

"Aight."

Click.

Ring ring.

Good afternoon. Patient service center.

"Yeah, hi. I was in for a drug test on [insert date here] and haven't received the results, I was just wondering what you all did with it."

Was this for employment?

"Yes."

In that case all the results go directly back to your employer. You'll have to call them.

"No, I mean, it was my drug test."

Right. But the company that paid for the test will get the results. You'll have to call them.

"No, this was MY drug test. I paid for it."

So, it wasn't for employment?

"No, see, I need to do one for employment, but I did one for myself first to make sure it was good. I paid for it."

I'm sorry sir, I don't do personal tests here.

"What do you mean?"

I mean, I only do collections for set clients. Nobody can just walk in, without first clearing it with my supervisors in Tampa.

"Oh, that's what I did."

No, sir, you didn't. I didn't do any personal tests at all last week. Or the week before. In fact, I'm pretty sure I haven't done any since 2005.

"No, it was on [insert date here]."

Not at this office, it wasn't.

"Is this [my company name]?"

Yes.

"On [my street]?"

Yes.

"That's where I went. It was some girl in there."

Sir, I'm the only person who works here.

"No, it was some girl, not you. She let me do a test and said I'd get the results the next day."

Even if that were true, turnaround time on drug test results is 2-3 business days.

"That isn't what she said."

Sir, you must not have been in my office. I'm the only person who works here. I do not do personal tests.

"Let me talk to your manager."

No problem. Do you have a pen?

"Why do I need a pen?"

You'll have to call the Tampa office.

"No, just let me talk to him."

Sir, I'm the only person who works here, as I've said. My bosses work at the head office in Tampa.

"So you're screwing me out of test results, is that it?"

Sir, I don't even get any results back at this office. The results all go to the head office, and are then delivered to the employer directly. Either way, you'll have to get in touch with them. Now, do you have a pen?

"Forget it, then."

Click.

Ring ring...

Special rules for special people.

2006-06-30T10:16:00.000-05:00

I said I was going to update yesterday, and I didn't, and I'm glad I didn't. I like writing these entries but I find the writing improves the longer I'm detached from a situation. If I were to have hopped right in yesterday, when I said I would, this would have just been a page-long incoherent rant. I know I still slip up from time to time and post those but I do try to avoid it. I would much rather wait a few days, cool down, and then reflect on what happened in order to tell an interesting story than just list the things at my office that piss me off and then glibly pop out a "people are stupid, hyuck hyuck hyuck."

So just for the record, I don't believe people are stupid nor do I hate my job. I believe people are selectively inattentive, and usually stubborn, and the combonation of those things often gives the appearance of stupid... but to someone who is being selectively inattentive and stubborn himself.

Which is not to say, of course, that some people aren't stupid, or that I don't deal with some stupid people here at the pee clinic... but those stories aren't as interesting as you might expect, which is why I don't write about them (often).

Anyway, enough about that. Let's talk about the special privelages one of my largest clients enjoy.

First, they get a huge break on their bill at the end of the month. The exact specifics of the deal I don't know (nor would I mention here if I did), but suffice it to say they pay less per drug test than most of my other clients.

Second, they send me a list monthly with all the people they're sending down to be tested, a courtesy I'm sure we would not extend to most clients. It simplifies things for them because they can easily identify who came down to my office and when.

Third, they get one day a week all to themselves. I come into the office and open a half-hour early, during which time I do collections only for this one client. All they have to do is get their guys here.

Fourth, I keep a sign-in sheet specifically for this company which I would fax to them at 9am each morning I opened early. That is, on the specific days the company does its random drug testing.

In theory, it looks like a very good deal for these guys. We're essentially bending over backwards for them. Problem is, they don't take advantage of what they've been given.

The lists of names? Always late. The early mornings Nobody shows up. And since nobody shows up, all I can fax them is an empty sign-in sheet, which is meaningless. What actually occurs is this: one person from the company will show up before 8am, when I am opened specially for his company. A few more people will trickle in throughout the day, often on my lunch break. Most of them show up the following day.

Really what this boils down to is: I am sick of getting up early for nothing. I'm sure everyone in America can sympathize.

The past few weeks I haven't bothered keeping a separate sign-in sheet because by the 9am deadline, the thing would only have one name on it. I received a phone call yesterday asking why this was, and I explained to the guy on the other end that the whole "separate sign-in sheet" only works if they actually manage to get their employees down here at the time they promised. I also told him that only one person was showing up during my early half-hour, and could we please try to fix that situation?

I didn't bring up the fact that it's now the end of June and I still don't have July's list.

Of course I'm not in any position to make demands of this guy or his company. The agreement reached was that I will continue coming in at 7:30 on the days he picks, and continue faxing him a sign-in sheet even if it is empty. A company as big as his (and please note that it is not "his company" so much at is "a company he works for, and is in charge of the department which handles drug testing") obviously the impression that things are running efficiently is more important than things actually runnin efficiently.

Oh well.

Hmm... that came out a little ranty anyway. I'll try to work on that.

The story I had planned to tell today was about Mexicans not having translators. But I've already told enough of those, haven't I?

...why?

2006-06-28T16:32:00.000-05:00

It's about 5:03 p.m. I'm in the back room stacking boxes of collection kits, waiting for my girlfriend to show up and give me a ride home. I hear the doorknob jiggle. Then it jiggles a little louder. Then a loud knocking. Then the sound of a foot hitting the door.

I go out to investigate.

"Hey, let's try not to break the door, okay?"

"My bad, but it wasn't openin'."

"It was locked. It's after five."

"What, you all closed?"

"Yes."

"Why are you closed?"

"What do you mean why am I closed? It's after five. I'm closed."

"I'm here for a drug test."

"I can see that, but I'm closed. I'll be open tomorrow at eight."

"Why I can't get one now?"

"Because I'm closed. It's after five. You'll have to come back tomorrow."

"Man, ain't that some [explitive deleted]."

I'm trying to envision a door somewhere, perhaps leading into a restaurant or a bank or some other business, that only opens after you kick it. I can't imagine for the life of me what this man was thinking. Maybe the door is just really, really stuck!

This isnt the real story about what happened this week at the pee clinic... but I'm in a really foul mood and felt it was better to use this crappy story to vent, rather than ruin a good one with a bunch of ranty nonsense. See you tomorrow.

How do you use a semicolon?

2006-06-19T08:26:00.000-05:00

Early in the morning is the preferred time of day to get drug tests for cantankerous old hags. I don't know why that is; probably because they need to hurry up and get home in time for their 10am supper.

...okay, that was hateful and unfair to (most) old hags. There are some very nice old hags out there. Mrs. Grammar wasn't one of them, though.

Her collection was more or less unpleasant right from the get-go because she refused to hand me her ID. It was tucked into a transparent sleeve in her pocketbook, which is a right convenient place for it I admit. However, it's difficult to get your license in and out of these things sometimes, as was the case here. For my part, I don't accept an ID I can't actually hold and examine. It's relatively easy to pass a fake if it's behind a quarter inch of plastic and nobody gets a chance to look at it. I've seen some really bad fakes, and a few really good ones, from my short stint working in a gas station a few years ago, so I learned a few tricks to examine and ID rather than just glance at it in passing.

Mrs. Grammar didn't like being asked, a second time, to please remove her ID. And she told me so. She mentioned that she "didn't appreciate being lumped in with drug dealers". I gave her a sympathetic nod and said that everyone has to follow the same rules, I'm only doing my job, etc... this line of bullhonkey usually serves to shut down all but the particularly irate complainers.

(Right here I had typed out a little mini-rant about the young black man with the saggy pants who left his sample before Mrs. Grammar did, and about how her "lumped in" comment probably referred directly to him... but that's a baseless accusation and anyway takes me too far off topic.)

Mrs. Grammar is on a roll now. She lists all the reasons that the whole drug testing process is demeaning and how she won't stand for it. I say nothing. I wait patiently for her to get tired of listening to herself, then give her the instructions and hand her the cup.

"This is ridiculous," she declares as she sets the cup of urine on the counter, "you're young enough to be my great-grandson." I do a few quick calculations as I'm finishing up my paperwork. "I very much doubt that," I reply, and the matter drops. Mrs. Grammar was born in 1937 and I'm 23 years old. Feel free to do the math yourself.)

After this Mrs. Grammar tries to leave... except she hasn't signed the form yet. I call after her, "Ma'am you aren't done." I'm ignored, so I call louder, "Ma'am, you aren't done. I need you to come back please."

"I'm not finished," Mrs. Grammar shoots back. "The word is finished. Done refers only to cakes."

She comes back to sign the form. As she's doing so, I correct her error: "Done can refer to anything that has terminated or completed, including an action. You say a cake is done because the baking process is over. I say you are done when your drug test collection is over."

I should probably point out that when someone corrects my grammar in a way that is not intended to actually point out a flaw in my wording, but rather to insult or degrade me, I take it as a personal attack. I am highly proficient with the English language. Furthermore I have a great deal of respect for it. I know that sounds nerdy, but hey, I'm a nerd. English fascinates me. Like anyone else I make spelling errors and typos from time to time, and mix up this or that word... but that is not indicative of my lack of knowledge on the subject of English, just that I'm human and make mistakes.

I also understand that there are many, many different dialects of English. Unlike some "grammar nazis" I know, I don't mind technically improper English. Ebonics and Spanglish do not faze me; in fact I find them interesting to listen to. I don't split hairs over the correct spelling of the word "colour" like some British fanatics. The fact that English as a language has evolved over so much time, in so many different directions, excites me. I love learning more and more about the language, while most of my fellow Americans are glad to be done with it after high school.

That's done with, not finished with. As you can see, I know what the goddamn word means.

Mrs. Grammar tries to argue with me, until I offer to look the word up in the dictionary. She says she knows English and doesn't need a dictionary. So I pull out the trick that always, always works in these situations.

"How do you use a semicolon?"

Anytime someone is trying to play grammar rodeo with you, this knocks them off their bucking bronco. Every time. Without fail.

I love the semicolon. It is my favorite punctuation mark. Yes, I realize that it's completely weird and probably a little pathetic that I have a favorite punctuation mark; but I do, and it's the semicolon. I use it as often as possible; partially because I know how to correctly use it and I like to lord that fact over people who don't (as it makes me feel smart), but also because once you're proficient with it, it's just too damn useful to ignore.

(Right here I had typed out the rules for proper semicolon usage, but then decided that if you want to be able to use my little anti-grammar-nazi trick, you should do your own homework. Wikipedia awaits!)

Mrs. Grammar doesn't know how to use a semicolon. I'd have bet twenty bucks she didn't have the first clue what a semicolon was. "Just like a colon," was all she said. I handed her her copies of the paperwork and said, "You're done now. Have a nice day."

I have some bad habits when it comes to English, especially writing. I tend to overuse (and even misuse) ellipses. I break up my thoughts far too often with parantheses (or have you noticed that?). I've even been known to unintentionally fall into the there/they're/their trap, from time to time.

In fact, I'm not even going to spell check this post -- not because I'm confident there aren't any typos, but because I never spellcheck any of my posts. It's just a bad habit I have. I'm not saying to myself, "Gee, the subject of this post is English and grammar... I should spell check it to make sure there aren't any dumb errors." I'm human like anyone else. There will be errors in this post and probably many more to come.

But I know how to use a semicolon. And that's what's important.

2006 - 1937 = 69. That's her age. 69 - 23 (my age) = 46. That's her age when her make-believe great-grandson was born. 46 / 3 (the number of complete generations from her birth to her great-grandson's birth) = 15.3. That's the average age women in this bloodline are when they give birth. 23 - 15 = 8. That's the age of Mrs. Grammar's great-great grandson, and he'll be expecting his kid in seven years. I'd say this family has more to worry about than grammar.

Long stretches of time.

2006-05-25T08:51:00.000-05:00

The truth of the matter is that the vast, vast majority of my time here at the office is empty. On a typical day that means less than an hour of actual work. As a result, there are sometimes long stretches of time in which nothing particularly interesting happens, leaving me nothing particularly interesting to write about.

But I mean, come one, how am I supposed to follow up that story from a month ago?

Still, a month without an update is pretty lame even for me. So rather than just leaving this space empty for another month (or until something neat happens, or the world ends, whichever comes first) I figured I'd regale you with a few minor tidbits that didn't really merit updates of their own.

About two weeks ago a man came in for a drug test. His name was Kareem Abdul Jabbar Jackson. I immediately decided that it was the most amazing name I had ever heard in my entire life.

On the subject of donor names... earlier this week I had an exceptionally slow day: only six collections. Four of those were for guys named Christopher. One was for a woman named Christine. The sixth was for a man named Cristobal. I think the six of them should get together and form a crime-fighting group called "The Super Chrises".

I actually did almost update a while ago, but now I'm glad I didn't. See, I was having one of those remarkably awful days, where everything set me off. A world-class bad mood, you might say. After a verbal boxing match over the phone with my bank I realized I had only five minutes left on my lunch break, so I hopped on my bike and flew down to McDonald's to buy some grub. I get back a few minutes after 2:00 and there are a couple people waiting for me. Cursing under my breath I set my food aside and took care of the collections.

What I almost updated about was this pompous holier-than-thou over-educated nitwit who took one look at my sack'o'burgers, scoffed, and then said "You really shouldn't eat that, you know."

For some reason I was so irritated at this guy's comment that I sat down and wrote a five-paragraph post about him, and about how I should be allowed to eat whatever I want, fast food or no, and who are you to comment? I had it all worked out, lambasting the whole uber-vegan subculture who look down their long, sickly noses at the unwashed masses who eat fast food.

Then, just to be sure I was a complete hypocrite, I went on to detail my actual eating habits, which include cooking a meal every night of the week and having fast food once in a while as an afterthought. I went on to contradict my previous paragraph, proceeding to bash people who did eat fast food on a regular basis and how unhealthy and unfulfilling a lifestyle choice that is.

As it turns out though, simply the act of typing all that out was enough to vent my frustrations. I went on to preview it and realized that nobody, anywhere, wants to read about my McDonald's misadventures, so I deleted the post. Dodged a bullet, there! Whew!

The lightswitch in my hallway is broken, and has somehow caused all the wiring in the two fluorescent lights it controls to melt and fuse to the bulbs. Thus the entire back half of my office was plunged into darkness. I told my boss to fix it; he bought me a lamp to stick in the hallway. Oh well.

I received my first formal complaint in over two years! One of our landscaping clients filed a complaint that I am "unnecessarily rude to our Hispanic employees". This is presumably because I refuse to drug test them without a translator... although they didn't mention that part.

It isn't going to happen, but I personally hope that we lose the client. We can't really provide the service they're asking for anyway; they hire an almost exclusively Mexican crew, and really need a drug test site that speaks Spanish. Why they don't simply shop around until they find one is beyond me. At the very least, why put up with someone who is "unnecessarily rude" to their employees?

So there it is, a couple half-interesting little tidbits all rolled into one. Hopefully something sufficiently post-worthy happens in the near future so I don't have to pull this trick twice in a row!

Last time someone was in to play with my lights, he poked it with a broom a few times and then gave up. Gee, I wonder why they don't work...

Disgusting jobs.

2006-04-26T11:21:00.000-05:00

People always wonder how I can do my disgusting, filthy job. People wonder all the time how I manage to actually touch cups full of urine on a daily basis. Folks can't wrap their heads around it, but the truth of the matter is my job isn't all that disgusting. Mopping up a small puddle of urine (which is usually the most that happens, when accidents do happen) is no different than mopping up a small puddle of any other liquid.

Honestly, I prefer the smell of stale urine over some of the really rank cleaning products I end up using. Then there's my air freshener on top of that -- masking one smell with another, with another. If anything is disgusting, it's the smell of Glade Plug-ins and bug spray mingled with disinfectant and Lysol, combined with the aroma of slime-like bluing agent, with perhaps the slightest tinge of urine as an afterthought.

Keeping my office clean generally means vacuuming and mopping, keeping my paperwork in neat little stacks, and keeping the water in my toilet as blue as a smurf. Until today.

I can't sugar-coat this... the guy was fat. There's no dancing around a thing like this. This man did not have a weight problem, he had a weight catastrophe. That he could manage to walk without a cane or some other kind of support was mind-blowing, though calling his movements "walking" isn't exactly accurate. He would kind of swivel his hips and swing his arms as hard as he could to gain momentum, and any movement his feet actually made seemed to be incidental. One thing was for sure, when not in motion the man could not stand up on his own. He had to lean on something or fall over.

Please understand that I'm merely describing this man, not mocking him, although mockery was the least of his worries. He couldn't string a sentence together without gasping for breath halfway through. He was sweating through his sweatpants. His odor was pungent and foul. This was not your average, run-of-the-mill fat man, the kind we all know and love. This was someone with a serious, immediate problem that needs to be remedied. This man, you look at and feel an instant and overwhelming sense of pity, but at the same time you try to avert your eyes and breathe through your mouth.

A quick aside about my waterless urinal: it's basically just a drain on the wall with a little pocket inside for disinfectant (which, as noted above, smells worse than urine). It's actually the ideal tool for someone in my field, since it can't be flushed and puts the donor in a place where he cannot get any water whatsoever, running or otherwise. Furthermore, it reduces the chances of a donor flushing the toilet to exactly zero, which saves me from a lot of headaches. When a man asks to use the regular toilet, however, that's generally a red flag. Some men are incapable of doing so, and that's fine, but some simply want to cheat and need a readily avaialble source of water to do so.

I was willing to make an exception in this man's case, though, because I couldn't for the life of me figure out how he was going to be able to aim the stream into the waterless urinal. He had seen the two men in front of him use the waterless urinal so he knew it existed, and when I asked if he needed a regular toilet he became embarrassed and said no, he could do it just fine.

This did not turn out to be the case.

While he was in the men's room working on filling his cup I was in the lobby filling out paperwork for the two donors behind him. Just as I was finishing up the second set of forms I hear a loud crash from the bathroom. I rushed back and asked if he was okay.

"I made a mess," he said.

It took him a few minutes but he eventually got up, and cracked the door open. He didn't want to open it all the way and reveal the fruits of his labor, but at the same time he couldn't fit through the half-opened door. He was beet red, but whether that was because he was completley out of breath or utterly mortified, I have no way of knowing. Probably a combination of the two.

In no uncertain terms, this man had fallen over somehow in the bathroom and lost control of his bowels. Green, murky diarrhea covered the back of his pants and most of one arm, not to mention my bathroom floor. His sample cup was discarded amidst his leavings. It was empty, not because he had spilled it, but because he hadn't filled it in the first place.

He forced his way past me so he didn't have to see the look on my face as the mess came into full view. He choked out some apologies on his way out the door. I was left with the task of cleaning up after him. The two people in my lobby had begun to wrinkle their noses, the looks of disgust impossible to hide. The young lady excused herself.

I set about my undesirable task, armed with everything in my cleaning arsenal. Fifteen grisly minutes later my men's room was back in pristine condition. It was the most horrible mess I'd ever cleaned up in my life.

I still felt extreme amounts of pity for this man, but now I was angry with him as well. It's rather common for men to not be able to do number one without first doing number two, I'm sure it happens to everyone. But I had offered this guy an out. Had he been sitting on the toilet he would have never slipped and, even if he had somehow, clean-up would have been as easy as flushing. Sure, his drug test would have been ruined. But isn't that better than the alternative?

I'm aware he was just embarrassed and sensitive about his weight, but I'm betting that after leaving here he went straight through a McDonald's drive-thru for some comfort food. I sometimes wonder if incidents like these form the catalyst in someone's life, where they clearly identify a change they need to make and then get motivated enough to change it. But somehow I think that only happens in movies. As it stands this man is in seriously bad health and is at best a horrible inconvenience to the people who have to put up with him. Nobody can help him but himself, and even in situations as silly as drug testing he's unwilling to do even that.

As for me, for the rest of the day there's an odor lingering about that drowns out even the disinfectants and Pine Sol. And it's hard to be excited about that.

When the young lady came back in she blurted out, "I didn't leave because of the fat -- because of the obese guy, I mean -- I just wanted a cigarette." At that point, I would have welcomed the smell of a cigarette.

The Two-Story Translator.

2006-04-14T14:24:00.000-05:00

At about 9am a young lady walks into my office requiring a pre-employment drug test for a landscaping company. She does not speak English.

This particular landscaping company has a long, sordid history of being very much against the idea of providing translators for their new-hires. The fact that I speak no Spanish is not unknown to them. I don't know why they refuse to send translators; it's not like they don't have any on-hand. Many of the Mexican workers who come in for a drug test are bilingual already, how hard would it be to call one over and send him out with a new-hire to make sure the drug test goes down properly.

Any way you slice it, I can't do the collection. I have no choice but to turn the young lady away.

She returns after lunch with an employee of the same company. I ask him if he is going to serve as translator. He nods and says "okay".

"Okay" is a red-flag word. It's deceptively easy to get through a conversation by just nodding and saying "okay" whenever the person you're listening to pauses in their speech. I lob a couple lowball questions at the translator to test his English capabilities. As it turns out he knows precious little English at all. not even enough to help the young lady tell me her phone number. Again I have no choice but to turn them away.

Ten minutes before closing time they return, this time accompanied by a white woman who very obviously works in the air-conditioned part of the company's dealings. "Hi," she says impatiently, "is there some problem here?"

I explain to the woman, just like I have to various other members of her company, over and over again, that I do not speak Spanish and I can not conduct a collection unless the donor speaks English.

"Well all she has to do is pee in a cup right?"

Sigh. It's the "only a drug test" argument. I wonder how this woman would react if one of their landscaping crews uprooted someone's flower bed. Somehow I doubt she'd respond with "Well it's only your front lawn right?"

I briefly explain the process, the do-not-flush thing, the empty-your-pockets thing, and I show her the block on the form the donor needs to sign.

Now, I have no illusions that everyone who comes in for a drug test actually reads the form before signing it. Most people are so jaded that they just sign anything and everything you point to. My personal take on the issue is that if you have the ability to read it, and decide not to, that is your thing. But if you do not have the ability to read it, it's my job to ensure you know what it says before you sign. I meet a lot of people who are illiterate, or who don't have their glasses, or speak English perfectly well but can't read it, and to those people I cheerfully read the two lines of text aloud. But in the case of foreign language translations, nothing short of an actual bilingual translator can get the job done. This solution, while painfully obvious to me, continues to elude the landscaping company in question and specifically the increasingly-irritated woman standing before me.

"Well, why can't he translate?"

I shrug, and look at the translator again, and ask him in plain English, "Sir, are you able to translate for me?"

He blinks a few times and then looks at the supervisor woman, helplessly.

She repeats what I said, except louder and slower. When that doesn't work, she rewords it as "Can you talk English? To him? Like this?" She holds up one hand and pantomimes a mouth opening and closing, while pointing to her own mouth with the other hand.

He nods and says "okay."

"There," says the supervisor, "what's the problem?"

The problem is that I'm not fooled. The problem is that I'm not a complete retard. The problem is that your goddamned company wants to capitalize on the cheap labor offered by a Mexican work force (illegal or otherwise) and the tax benefits of getting them all drug tested without accepting the responsibility to get it done properly.

The part of the form the young lady is eventually going to have to sign, I ask the translator to read to me in English. He can't get passed the second word (the first word is "I"). It is so painfully obvious that this man, excellent landscaper though he may be, simply does not speak English and simply can not serve as a translator. A five-year-old could see it.

"Ma'am," I tell the supervisor, "unless you speak Spanish and can translate, I am going to have to discontinue this collection process." That's a polite way of saying "get the hell out of my office, it's after five and I want to go home."

"What if I help him with the things he doesn't understand?"

"What do you mean?"

"I can translate for him."

"You're going to translate for the translator?"

"He'll listen to me."

I envision in my mind the kind of work environment this woman deals with. She is probably highly skilled at getting a crew of Spanish-speaking workers where they need to be, doing what they need to get done, and doing it very efficiently. But outside of her little landscaping world, things don't work like that. It's easy to hand a rake to someone, point them at a pile of leaves, and let them figure it out. What I do at my office is something different entirely.

"So you want to translate for me, and then have this man translate for you."

"Can we hurry this up please?"

"But he doesn't speak English."

"He does, you say he doesn't, whatever."

"And you don't speak Spanish."

"He'll listen to me."

I walk out, take my OPEN sign off the window, and turn off the lobby lights. "Okay," I tell her, "we'll give it one shot. If it doesn't work you're going to have to send her back tomorrow with a proper translator." I realize that statement is meaningless to her, so I follow up by explaining that a translator is someone who is bilingual, and can hold conversations in two different languages (in this case English and Spanish) be they verbal or written.

I give all my instructions. The supervisor repeats them louder, leaving out verbs, the way one would talk to a dog. The translator stumbles around with some clumsy Spanish. The donor looks very confused. Eventually the supervisor snaps the cup from my hand, gives it to the donor and points to the bathroom.

As she's going in, I remind her not to flush the toilet. The helpful supervisor sums this up as "No this," with a hand gesture that tries to mimic water circling a toilet bowl. To me it looks like she's stirring soup.

Even through the language barrier, handing someone an empty cup and pointing them at a bathroom is a pretty easy message to get across. The donor emerges with a full cup, the sound of a freshly flushed toilet echoing through the hallway.

The supervisor is angry when I tell her it's a botched collection. The donor did not follow my instructions because, despite having two translators at hand, she did not understand what they were. The supervisor barks at the donor to "drink aqua" as fast as she could so she could go again.

"No, ma'am, she will have to come back tomorrow with a proper translator."

"She'll get it right next time, she just--"

"It's after five. I'm closed. She doesn't speak English. You aren't a translator. He isn't a translator. This collection is over."

I throw away the cup and break eye contact. The supervisor tries to protest but eventually just stomps out with her Mexican underlings in tow.

As for me, I still don't speak Spanish.

The very next day the same man came in, supposedly sent to translate for a completely different new-hire. Something is seriously wrong with that company.

Jailbait.

2006-04-11T11:45:00.000-05:00

The people I deal with on a daily basis sometimes infuriate me, sometimes bore me, and sometimes even delight me... but only rarely do they honestly creep me out. That was until yesterday, when I met Old Man Shortshorts.

Old Man Shortshorts was a tiny, wrinkled scab of a man. He stood about five-foot-nothing. He wore a t-shirt advertising the 1999 Senior Fun Walk and a pair of tiny red shorts, showing off the mass of his liver spot encrusted legs. His voice was gravely and harsh, just one step above the guy who needs the handheld voice-box held up to his throat to speak. This alone was creepy enough, but then in walked his wife.

Lady Shortshorts had to have been my age or younger. She was a good six feet tall. I'm certain she was his wife and not, say, his granddaughter because they wore matching wedding bands and he kept on grabbing her butt. She had a thick European accent I had a hard time identifying. The whole situation just freaked me out something bad.

Old Man Shortshorts didn't do anything remarkably annoying. His collection was smooth and painless; he didn't ask stupid questions, he didn't complain about the pockets thing or the wallet thing or the ID thing. But the fact remains that he bought a European woman less than one-third his age. Ew. Just ew.

I wanted to shower vigorously after Old Man Shortshorts and his knockout foreign wife left my office.

I guess maybe I'm being unfair. For all I know it could be true love. But it's still creepy true love.

The pool place.

2006-03-29T10:27:00.000-05:00

One of our biggest clients is a pool company, as might be expected for Florida. The company is so big, in fact, they do on-site testing. This is where someone from my company will drive out there with a big truck and do their random drug testing right there on the premesis. Of course, this is not convenient for all their employees, so a fraction of them will end up coming to my office. This amounts to about ten people per week.

I have very few complaints about the pool place. There are bound to be some hiccups simply due to the sheer volume of employees they send to me, but on the whole they are a problem-free client. They never try to send people on my lunch break. They always provide translators. They send people down one-at-a-time instead of twenty at once. They even keep the maps on their forms up-to-date.

Someone in their HR department takes the time to explain the drug testing thing to each new-hire before they send them out. Most companies are content just waving their hands and maybe giving the poor guy some vague directions, but the pool place people always show up with paperwork, confident they're in the right place, knowing what is expected of them. They're always told to bring their ID. They're even told not to go to the bathroom beforehand, and to drink plenty of water, so they're always ready to go right when they come in the door.

My only quibble with the pool place is that they are thorough to the point of being nagging. They follow up on positive results within 72 hours, and any employee that tests positive but is not terminated takes a drug test once a week for twelve weeks. They have a list of their random selections and they make sure those people show up, which means endless amounts of phone calls asking "Did so-and-so show up for his test on such-and-such date? No? Well I'd better find out why." But these little bothers are just an indication that they take their drug testing seriously. Which isn't to say that drug testing is inherently a serious matter, just that if your company is going to do it you might as well not treat it like a joke.

I love the pool guys but I hate to swim. How many people do you know who can say that truthfully?

Pissing contests.

2006-03-22T13:34:00.000-05:00

I've never had the pleasure of having an actual pissing contest with one of my clients, only metaphorical ones. In such contests the donor will try to assert himself as some kind of alpha male, transcendent, lifted above the rules that govern mere mortals. I delight in tormenting such people, especially when it can be done in such a way as to scarcely pay them any attention at all. Observe.

Once a week I have to be at the office earlier than normal in order to accomodate our largest client. At the beginning of each month I get a list of forty or fifty names of employees that have been randomly selected to show up on these pre-determined mornings for testing. So I show up early, do collections for a solid hour or two, and then revert to my typical day of killing time.

The pissing contest is initiated by Mr. Pissy, who is in a bad mood that he has been selected for random testing at all. We get to the part in the sign-in procedure where I need to see Mr. Pissy's photo ID. Instead of giving it to me, he wants to argue about the process by which names are randomly chosen in his company.

"Sorry sir, that's something you'd have to ask your supervisors."

"How do you know who is supposed to be here?"

"I have a list."

"Can I see the list?"

"No."

"I'm not giving you my ID until I see the list."

Okay, suit yourself. I tell Mr. Pissy that if he should have a seat until I have a chance to help the three men waiting behind him. He sits there fuming while I conduct these three collections. During the elapsed 20 minutes three more men have come in behind him. After the third collection is done he approaches once again, this time with his ID in his hand. I go to take it.

"Not so fast, I want to see this list."

"I'm not authorized to show the list to anyone."

He throws his ID on the counter, muttering something about how this is all ridiculous. I fill in his name, birthdate and phone number. I'm halfway through writing his social security number (which is on my list) when he tries to stop me.

"You're not allowed to put my social on there."

"Of course I am. All federal drug tests require it."

"Not if I say you can't."

"Well then," I shrug, "you'll just have to have a seat and wait for the gentlemen who don't say I can't."

I proceed to take the next three men ahead of him. Two of them hand me their social security cards, which is a nice but unnecessary gesture. I get the impression that these guys are going out of their way to make a statement to Mr. Pissy about how not ridiculous the process is if you don't act like a child.

The office empty once again, I ask Mr. Pissy if he's ready to continue. He doesn't protest the use of his social security number again.

I take him back and ask him to empty his pockets. He puts his ID and sunglasses on the counter and holds his hand out, expecting me to hand him the sample cup.

"Everything out of all your pockets, please," I tell him.

He places a wad of tissue and his keys on the counter and then holds his hand out again.

"That includes your wallet, radio, cell phone, and your knife case, please."

"You're not getting my wallet."

"I'll lock it up for you if you want but--"

"You're not getting my wallet."

Okay, suit yourself. I throw the sample cup away and head out to the lobby where a few more people have started emerging. It's now past the time I'd normally be open. Mr. Pissy has been here over 40 minutes.

I help a couple young ladies get a job at a call center somewhere before Mr. Pissy speaks up again. "Look, are we gonna do this or not?"

"Depends on whether or not you want to cooperate."

"This is ridiculous. I'm out of here."

I inform Mr. Pissy that if he leaves I have to record his paperwork as having refused to test.

"That's idiotic! Are you saying I can't leave?"

"I'm saying you shouldn't."

"I'm calling my boss to report you. You can't be doing this stuff to people."

I have his supervisor on my speed dial. By the time he's whipped out his cell phone I'm already talking to his boss. "Good morning, it's Richard. Oh, pretty good. Listen, I have one of your guys here, says he wants to talk to you. Okay, hold on."

I hand Mr. Pissy the phone. He doesn't believe what he's seing. Of course he had no intention of calling anyone at all; he was bluffing in order to scare me. I know from experience that employers (and this employer especially) don't like to hear about people having problems with their drug tests.

Mr. Pissy stammers something out to his boss. Suddenly he's a little lamb. "No, sir, he did-- he didn't tell me about the social thing. I didn't know about that. No, he didn't say nothing about having a box to put my stuff in. Yeah I've been here for like 45... well almost an hour. Yes sir. Yeah, okay."

He hands my phone back to me. "He wants to talk to you again."

I have a pre-existing arrangement with this employer. Usually I stack up their copies of the paperwork, and once a week they send a guy around to pick them up. For this man, though, The Bossman wants Mr. Pissy to deliver the company's copy to him personally. I can only imagine there's going to be an interesting conversation there.

Mr. Pissy's collection goes off without a hitch after that. Suddenly all the little roadblocks don't seem to bother him.

I cross him off the list. Despite being the first from his company to show up today, he's the last one finished. He turned what should have been a five-minute collection into a fifty-five minute pissing contest, in which he scored zero points. I call The Bossman back and tell him that Mr. Pissy is on the way with his form.

Then, my busiest, earliest morning behind me, I sit down to get back into my book.

This story is actually a month old. Mr. Pissy showed up on his company list again this month. Today he didn't seem to mind drug testing at all. Go figure.

Directionless.

2006-03-17T09:41:00.000-05:00

One thing I'm particularly terrible at is giving directions. The main reason for this is because I tend not to leave the fifteen-or-so mile radius around my apartment, so people often ask for directions coming from faraway lands where for all I know they ride magic carpets and slay dragons. Another is that I have a truly pitiful sense of direction myself; I keep a Post-It attached to the wall near my phone to keep me from confusing east with west. A quick look at Google Maps can sometimes clear the matter up, but not always, and on occassion I am forced to simply point out that I have no idea where the person is, and thus can't give them directions.

I've discovered there are lots of ways to give directions. First off you have people like myself, who are address hunters. The way I've always done things is to get the address of the place, and then locate it. If i can't find the exact address I'll determine whether the numbers are going up or down and then pinpoint the location of the business I want based on the addresses I can see.

Very few people navigate like that, however. Most people use a blend of cross-streets and landmarks to get where they're going. This is problematic because, for one, I don't really register landmarks as I drive, so it's hard for me to determine what, if anything, in my area would make a good landmark to begin with. Secondly, there really aren't any prominent landmarks in my area. It's essentially just a series of strip-malls on either side of the road, no one sign really standing above the rest. The few slightly-bigger-than-the-rest signs that are out there have all failed me in the past, and what works fine for one person isn't going to work for the next.

The best landmark to get you to my office is the apartment complex I sit in front of. That's right, in front of. Not next to, not near, not across the street from. The apartments sit back from the road far enough for a row of businesses to sit in front of it as a buffer. You actually have to turn in to the apartment complex to get to my parking lot, but even this information fails as often as not because the rows of stores on either side of me use the exact same system.

Giving the name of my business isn't even helpful in some cases, because not everyone is looking for that name. For one, we have two company names: one for the side of the company that does physicals and what-have-you, and another for the drug testing. All our paperwork has both names on it, but the sign in my window only advertises the drug testing. So even with the correct forms in-hand, people are looking for the wrong sign right out of the gate. To make matters worse we work with two different labs, so a lot of people are sent out looking for the name of the lab instead of the collection site.

Compounding the problem even further is the fact that employers like to give little maps to their new-hires before sending them out, which would be helpful except the maps haven't been updated since 2000. Hundreds of clients out there each with their own little version of what the area my office sits in used to look like... not very helpful. This usually ends with me getting chewed out by the donor after they've driven around for an hour while needing to pee, or with someone barking at me on a cell phone insisting that a sign or business exists where it doesn't, because after all, that's what the map says.

To be perfectly honest, I don't know how anyone could drive by my building and not see my sign. It's easy to get confused with all these different factors tripping you up at the start, but five phone calls to me later there isn't much I can help you with. It isn't uncommon at all to finally get a person into my general area, making U-turns back and forth in front of my office, still completely incapable of locating it. There comes a point where I simply have to tell someone to slow their car down to 20 mph and closely examine every window they see, and turn at the one that matches my company name. Calls from my parking lot are fairly common too: "Okay, I'm in the parking lot... now which door are you?"

I keep hoping one day I'll stumble across a perfect solution that will solve my direction-giving dilemma once and for all. Until then... well, at least I have my Post-It.

Maybe I could just buy some road flares, and hire a clown to set them off in front of my office. If people miss that, there's really nothing I can do for them.

Mr. Nice Guy doesn't work here.

2006-03-08T11:03:00.000-05:00

I'm not a nice person. This is the number one complaint about me from one (and only one, to my knowledge) specific company for whom I do drug testing. The little old ladies this company hires exclusively all find me particularly unpleasant. It's a fact.

I suppose they have a point. I take my job seriously and don't loosen the rules for anyone, whether they look like g-dawg gangsta or ol' Granny Smith. I can spot the stereotypes a mile away, and can predict with better-than-chance accuracy who is going to try to cheat and who is not, but that isn't any reason to not treat every single person the same way. In a way, going for a drug test means being treated like a criminal -- I can understand that mentality, which is why I try to make the process as smooth as possible. However, I am not apologetic and you don't have my sympathy. Things are done the correct way or they are not done at all.

In addition to my pretty hardcore adherence to my job's rules and guidelines, I lack a few of the character traits people generally find charming. For one, I'm immune to smalltalk. People like to chitchat to pass the time, but I've got enough stuff to accomplish that just fine, thanks. Legitimate questions about my work will get honest answers, but just about any other topic will get a polite nod and nothing more.

For another, I don't seem to have the ability to fake laughter. The number of absolutely boneheaded comments people try to pass off as jokes (or, at least, "amusing comments") makes my head spin. After all my paperwork was done I used to ask people, "Are you ready to go?" I've had to abandon that particular wording, because people would respond "Yeah, literally!" and them laugh at themselves for having said it. If the only way you can convince yourself that you are clever is to laugh at your own comments, that might be an indication that you're not clever at all. Wit doesn't work for everyone.

Sometimes people will press it even further than that, though; they'll say something genuinely unwitty, chuckle to themselves for having done so, and then confront me about my response. "Don't you ever laugh?" they'll say, as though my non-reaction to their one comment is any indication of my sense of humor. What's the correct way to respond to that? Just point out that yes, I do in fact laugh, and very often at that, but first I have to hear something funny, and your bad pun doesn't qualify? I've often thought about taking it in the other direction:"No," I'd respond, "my life is an endless spiral of misery and torment. I wallow in the bog of my own depression. I will probably kill myself once you've left the office. Please fill this cup above the temperature sticker..."

The little old ladies from the aformentioned company make it their business to get me to laugh at them, as though I'm some kind of British guard. I bet there's a betting pool at their office: first person to get the drug test guy to laugh wins a jar of money. They try everything short of dangling their keys in front of me while making googly noises. What I wish they would understand is that their antics have exactly the opposite effect. Their various distractions increase the risk of there being a mistake somewhere during the collection, and thus harden my resolve to become stricter and stricter with the rules until they give up. I think about the number of women I've seen who were so preoccupied with trying to start a frivolous conversation that they missed the part where I told them not to flush the toilet, and I really do wallow in the bog of my own depression.

At the same time though, I'm not a mean person. I'm not impolite. I don't avoid eye contact. I reserve the sarcastic comments for only the most vile of people. I know my courtesies, I say "please" and "thank you". I don't go out of my way to be rude, and if I come off that way then perhaps you need to take a step back yourself and get some thicker skin. The little old ladies who complain about me have worked so many years in an office environment that they've become accustomed to their fake, plastic personalities, and it's what they've come to expect from everyone else. I wonder how many of them remember what real laughter sounds like.

I do have the pleasure of meeting genuinely witty people from time to time. These people seem to have nothing bad at all to say about their drug testing experience.

He's really short.

2006-03-03T09:43:00.000-05:00

It occurs to me that someone could read my blog and come away with the impression that I either never make mistakes, or that I make them all the time and blame them on other people. However, I made what is possibly the stupidest, most embarrassing mistake of my entire life just the other day.

I'm filling out this gentleman's form. His first name is Gary, and his last name starts with "Co" and ends with "n". Without thinking, on reflex alone I write "Gary Coleman" on my form.

Really, that's the whole story. What else do I need to say about it?

The guy was like six feet tall, and wasn't black. Nevertheless, he wasn't pleased.

An open letter.

2006-02-21T12:00:00.000-05:00

My last post was about a mean old hag who yelled at me for doing one of her office's collections. This was a strange and highly unlikely scenario in which either office could have done the collection, so I had not made a mistake. Nonetheless I have been instructed by my employer not to do collections for that office's MRO, and I have not done so since the incident.

This would be much easier if that other office would keep a closer eye on their people, though. Just now a woman walked in with the very form I have been ordered not to touch, saying she was sent over because she had a Mapquest printout with my address on it. Obviously the clerk looked at the address, rather than the actual paperwork, and kicked the woman out so they could get their line moving faster. So now this poor woman has been ping-ponged between two different drug test offices and has had to wait through their insane line twice.

This is an open letter to the mean old hag who yelled at me last week.

Dear Old Hag,

You should focus more on governing your own employees and less on hassling me. Something you may not know: people don't like taking drug tests. It's embarrassing. It can be frustrating. It can be time-consuming, especially if the office has a long wait. It can also be confusing, since there are so many offices and so many rules and so many different forms. But honestly, it only takes a few seconds to actually look at the paperwork in front of your face before dismissing it out of hand.

I have my own little procedure when I see a form I don't recognize. First, I check for any overt, obvious signs of your office's name. If I see one, I send the donor on over. Also, I know several of your clients by name as well, so there are some occassions where I can just look at the company name on the form and know it's yours. If I don't know, I call my boss, who can run the name of the donor's company against our own database to see if maybe it's just one of our clients I don't recognize. If they have a map or an address and have just shown up in the wrong place entirely, I offer to call the office they need to be at and get them directions. These are courtesies I extend to these people because I am a decent human being.

As for the endless barrage of people you send over to me who are neither my client nor yours, I really don't mind that. You aren't willing to help them get where they need to be; I am. I look like a saint, you look like a jerk, and the donor ends up in the right place. Everybody wins. Except you, jerk.

The reason people go to your office with your form but my map is because I am listed as a third-party collector for that particular lab. That means it is your responsibility to make sure your employees actually bother to look at the form the person is carrying so people aren't inconvenienced any more than is necessary. It's a sad, sad day when some punk kid can run an office better than an entire team of supposedly qualified employees, isnt it?

Love, the Peemeister

Next time this happens I'm going to just do the collection. Hey, they obviously don't want it!

The drug test place next door.

2006-02-16T09:54:00.000-05:00

This may come as a surprise, but two doors down from my office (in the same tiny office plaza in fact) is a competing drug test site. It's actually a much larger office (the company's corporate office in fact), and provides lots of services I don't. In addition to urine testing, I believe they do blood draws, perform physicals, and other such nonsense.

This actually causes much less of a clash than one would think; their company has their clients, my company has ours, and it's easy to tell which is which. In most cases, it isn't a matter of a patient looking at two drug test places and then deciding where to go; they're usually given a form with an address on it and told to show up.

The operative term here, of course, is "in most cases". This morning it has been brought to my attention that there is at least one case in which our interests overlap.

As I've been ranting about lately, my office has recently taken on the responsibility of third party collections. What this means is, rather than being sent to a specific office donors are given a list of offices they can go to, and told to pick the most convenient one. This sometimes works in reverse as well; a donor could take one of our forms to a collection site that is registered as a third party collector with our lab, in theory. Of course the lab we use is a smallish one, and I don't think many of our clients even offer the option.

Point is, there's a difference between going to the drug test place, and going to a drug test place. This morning I found out that the office next door uses as its primary lab the very one I am registered with to do third party collections. In other words, there exists a very small number of people who really do have a choice of which of our two offices to visit.

Here's the rub: we get paid for providing the service of accepting third party collections. At the same time, we pay a company who accepts one of our collections for us. If someone comes to me with my neighbor's form, and it's actually a collection I'm authorized to do, they pay us for the privelage. (I'm a little fuzzy on the details on exactly how this works, but that's the gist of it.)

This morning during my 8:30 am pre-caffeinated stupor I was chewed out quite thoroughly for doing just such a collection. Several, in fact, over the course of the past few weeks. I was told by a woman who is not my employer (and is, in fact, employed by a competing office) that I need to send all such collections to her office.

"We will not pay when you steal one of our collections," she demanded. I gave her a curt nod and she was out the door.

So, here's my dilemma.

I could, very easily, identify which of these third party collections they want, and send them over. Indeed, I send people over their way all the time, when they come in with paperwork I can't process, or have been sent to me mistakenly by one of their clients. I am generally all for anything that lightens my already tiny workload.

But at the same time, it's not like I'm consciously stealing their business, or making a serious mistake. If their office were located, say, a mile away there would be no discussion at all. It would just be a matter of the donor bringing me a valid form, and me completing a valid collection.

If you walk into McDonald's by accident and order a Whopper, are they obligated to send you to the Burger King across the street? Can they sell you a Big Mac and hope you can't tell the difference?

This is to say nothing of the fact that the donor actually has a choice. It's true that anyone who walks into my office with their form is making an honest mistake. But what if the person really, truly knows they can pick which office to walk into? Their office is almost always jam packed; mine is almost always empty. What if someone knows they have a choice, and have honestly come to me because it'll make their day go by quicker?

It's a delicate situation. I wonder if I can navigate it successfully without getting yelled at...

The situation between our two offices is actually much, much more complicated than I've outlined here, but that's a topic for another day... maybe.

The lockbox.

2006-02-14T15:41:00.000-05:00

Some people decry drug testing as being invasive, and perhaps to some extent it is. I don't personally agree (after all, we're dealing with bodily waste here... what were you going to do with it, anyway?), although I do concede that the collection process itself can be irritating and even humiliating. The part I believe is most invasive, however, is where I ask you to empty your pockets.

The reason for this is obvious, of course: we don't want anyone to sneak something into the bathroom with which to adulterate the sample. Nor do we want anyone to sneak in a sample that isn't theirs. As it turns out, though, nobody likes to be separated from their belongings for any length of time. Most people simply drop their stuff in a little pile on my counter and do their business. A few guys go through the whole "this too?" routine, as though their wallet or their cell phone or their car keys are somehow exempt from the policy.

Some guys don't want to empty their pockets at all, or adamantly refuse to leave one or more of their belongings behind. For these guys, I have the lockbox. This is a small white box that will hold pretty much anything the average man can carry, and then some. The box hangs over the top of the door, so it's inside the bathroom with the donor. The key stays outside the room, with me. Thus the donor is sure I'm not stealing his credit cards, and I'm confident he's not hiding anything in his sample.

The pocket-emptying ritual is mainly a detterent, in my experience. I'm not allowed to do pat downs or strip searches, so it's still relatively simple to hide just about anything you like anywhere on your person, just so long as I can't see it. Still, you'd be surprised the kinds of things people pull out of their pockets: everything from hidden samples to little sealed packets of liquid or powder. Sometimes they sheepishly slide from their pockets to my garbage can so I don't see what they're throwing away. Sometimes they tell me they want to run out to their car, and I watch as they open the door, drop something on the seat, and then come back inside. Sometimes they just don't come back.

I know it's nothing personal, but I admit I feel offended when guys treat me like a thief. A relatively common occurence is for the guy to slip all the cash out of his billfold and count it in front of me. This is especially humorous when the gentleman in question isn't particularly wealthy; don't worry fella, your seven dollars is safe with me. The curious thing about the money-count is that there is usually very little follow-up. After the collection is done, the money is usually stuffed back into its pocket without even so much as a glance to verify that it is, in fact, the same amount.

Only once have I been actually accused of stealing someone's belongings: cash in the amount of five dollars. This from a donor whose on-site test came back flagged for both marijuana and cocaine. He swore to have me fired.

You'll notice that I've been referring only to men, up until this point. This is because women always have purses, and purses don't fit into the lockbox. I imagine with some heavy-duty shoving I could squeeze a small-ish purse inside, but most ladies carry these enormous planet-sized bags that would take at least two lockboxes to accomodate. Thus, when a woman doesn't want to leave her things behind her only course of action is to lock them in her car and then return. I recall one case in which a woman did exactly this, and then was dismayed when I asked that she leave her car keys on the counter, as though I could drive off with her SUV in the 30 seconds her back was turned.

Sometimes even the lockbox isn't enough, however. If there is a point of the collection the donor will object to, endlessly, it's the lockbox. I have formed the opinion that these are men who seek some loophole in the collection process they can exploit later on, though I don't have any real way to test this hypothesis (only a small fraction of the collections I do require on-site tests... not enough of a sample to really correlate anything with the results I see). Some men get to the pockets portion of the collection, and even after the lockbox has been offered can still find no compromise. Some end up getting angry and leaving altogether, drug test be damned.

So yeah, I understand the mentality. People simply do not like to be separated from their stuff, most of all the woman who came tearing out of the bathroom with her pants only pulled halfway up because she heard her cell phone ringing on my counter. In the universal list of priorities, "keeping your junk hidden from view of total strangers" apparently ranks below "telling Trisha I'll call her back in like ten minutes".

The largest amount of cash someone has ever left on my counter is $1200, in $100 and $20 bills. The gentleman counted it out before he went in, but not after he came out. That could have been a pretty big payday, I suppose.

No loud noises, sudden movements, or flash photography.

2006-02-06T10:52:00.000-05:00

Today's tale is the kind that is too crazy to make up.

I'll just go ahead and get the fun part out of the way. The inconceivable has, after 2.5 years, finally happened: I've spilled a sample.

Yeah. Ewwwww.

For the record: urine isn't harmful in any way. Go ahead, splash around in it. Gargle the stuff. Put it on your cereal. Whatever. It can't really hurt you. There's no potential health hazard to spilling a cup of urine near or on yourself. So I'm not going to break out in pee-pox or anything, it just doesn't work like that.

Also for the record: it wasn't my fault. Just stop laughing and wait until you hear the story.

It's a normal collection all the way through, save for the weird questions Mr. Dawg is asking me. "Is you all alone in here, all day?" Yep. "So someone could just roll in here and rob the joint?" I suppose so, though all they'd get is my pocket change and a few boxes of sample cups. "Yo I got a license for this 9 millimeter in my pocket, aight?" (He doesn't actually have a gun. This is apparently a funny joke that people like to make.)

As I'm trying to give him instructions, Mr. Dawg blurts out, "Hey, yo, son, so like you drive the peemobile?"

Yes. Of course I do.

I don't know why Mr. Dawg had it in for me. Perhaps it had something to do with my complete lack of interest in his "jokes" and diversions. If you poke around the "how to cheat on drug test" sites enough, one of the suggestions they have is to try and distract the collector. Try to get them to skip a step. Try to fill out the form wrong. I wonder if that's what creates the Mr. Dawgs of the world: feeble attempts to keep my mind off the procedure. Create a loophole he can slip through later when his test inevitably comes back positive.

Well, Mr. Dawg actually managed to do it. Well done.

There is one crucial point in the collection which requires my undivided attention: pouring the sample from the cup into the bottle. Imagine trying to pour a quantity of liquid from a measuring cup into a two-liter soda bottle. That's about the ballpark here. It's not difficult, but if you slip you have a mess on your hands. Right at this crucial moment, the pouring, the sacred three-second ritual where I am not paying any attention at all to the donor... Mr. Dawg starts barking like a dog.

Loudly. And suddenly. Like a Baha Men concert in my brain. Like a crazed Arsenio Hall fanboy on speed.

My whole body jolts. The cup falls to the floor. The bottle tips over on the counter. 40-some mililiters of ick go spilling everywhere.

Mr. Dawg just bursts out laughing.

"What is your problem!?" I shout, wishing he really did have a gun in his pocket so I'd have something to murder him with. No court would convict me. "Your honor, the defendant's act was fully justified. The victim made him spill pee."

As Mr. Dawg is exploding with laughter, I quickly realize three things. First, there obviously isn't enough urine in the bottle to complete this collection. Second, this is not going to be a pretty clean up job. Third, the form is drenched and I can't replace it (as I don't keep spare forms for that particular lab).

I tell Mr. Dawg that because of his unacceptable juvenile behavior, he now has to go get another form if he wants to complete this collection. I also inform him that he won't be doing it here.

"Naw man, I done everything you said, I ain't gotta do nothin' else."

"Okay, fine. You can leave, then."

Mr. Dawg exits, still chuckling. I get my mop, my sponge, and various spray bottles and set to work making my workspace livable again.

No sooner am I done drying the area do I get a phone call from Mr. Dawg's would-be employer. "He says you spilled his, er, sample, and then got mad and kicked him out."

I delight in detailing exactly how I managed to spill his, er, sample. The employer doesn't believe me. I wouldn't believe me either. He was barking like a dog? Yeah, right.

"We're just going to give him another form, and send him back. You close at 1:00, right?"

"Yes, but don't bother. I'm not going to do this collection."

"Excuse me?"

"Mr. Dawg's conduct was immature and I'm not having it. Check your list of third party collection sites and send him to another one."

"Wait. You can't do that."

"If he comes back here, new form or no, I'll refuse to do the collection. It's that simple."

"Who is your supervisor at [insert lab name here]?"

"I don't have one. I'm a third party collector, just like the other two dozen collection sites in the area, one of which will soon be as amused as I was by Mr. Dawg's childish antics."

"This isn't the way to do business."

"That's really a shame. I have to go now. Good day."

I really did have to go. Another client had walked in, and this one had the decency to not ruin my morning by acting like a five-year-old.

I don't really have any reason to believe that Mr. Dawg was trying to screw up the test on purpose. It's possible he just never learned the few basic rules of civility the rest of us take for granted. It's possible he actually thought he was being funny, that I'd just laugh it off and, I dunno, siphon the spilled bladder-juice into the bottle with a straw. It's possible he thought I'd hang his sopping form on some clothespins to dry, go out and have a beer with him, and someday tell my grandchildren about the greatest comedian I'd ever met.

The how-to-cheat sites tell you to try and disrupt the process. Now more than ever I know that's just an extra reason to pay attention. My general policy is that if someone acts stupid, treat them like they're stupid. If you don't want to be embarrassed, don't act like you're mentally incapable of accomplishing simple tasks without being a jerk. Either way, acting like a clown won't get you under my radar. But it might get you kicked out of my office.

In the rare case something on the form actually does end up wrong, the lab just faxes me an affidavit to sign and that's the end of it. So screwing with the form isn't even a good way to cheat. Go figure.

Shouldn't have said that.

2006-02-02T16:22:00.000-05:00

Working in the service industry, one learns to hold one's tongue.

Of course there are other times where one simply cannot help being a snarky bastard.

Every so often I'll get lippy with a client, and realize what I'm saying is wrong even as I'm saying it. I thought I'd share some of those experiences today.

A lady walks in and she's hopping mad. Beet red, steam firing from the gaskets behind her ears, and a scowl on her face that threatens to wrench her jaw clear off of her skull. "There is NO sign out there," she declares. "They said there would be a huge sign that says [my company's name] on it, but there is NO sign."

I stare past her at the huge sign in my window, perfectly visible from any and all angles at quite a distance. The only way she could have missed it is if she wasn't bothering to look for it. I apologize for the inconvenience and we get on with the collection.

She's so burning mad about this sign thing that she isn't listening to my intructions. I go through the entire spiel (wash your hands, don't flush the toilet, etc) twice before she snatches the cup out of my hands and stomps into the bathroom. About three minutes later, the toilet flushes. She comes out and I inform her that a second collection will have to be done, as she flushed the toilet.

"What!? You didn't tell me that!"

Of course I did. Twice, in fact.

"Well, you should put a giant sign in the bathroom saying it!"

"There was one, ma'am; you just didn't see it."

I winced. Shouldn't have said that.

A woman comes in with her two screaming children. These are children of an age where they should be able to go out into public without screaming. I had them pegged at about nine and twelve; definately capable of sitting quietly for a few minutes while Mommy tends to her business.

I quickly see where they get it from; Mommy is a 40-year-old brat. She insists on making the entire process as difficult as possible. She doesn't want to leave her purse behind. She doesn't want to wash her hands. She whines about just having her nails done. "You are welcome to come back tomorrow, ma'am," I offer, genuinely wanting her out of my hair.

Instead, she decides to redifine "washing your hands" as "holding your hands under running water for less than two seconds". I ask her to wash them again, properly this time.

"I just washed them."

"Please wash them again, using the soap provided." When detailing common sense instructions at point-blank range, I find it's best to use a firm but polite voice. But really, there's no way you can teach a grown adult how to wash her hands without sounding condescending. I hear her kids giggle from the lobby. The woman turns red.

She washes her hands again, while I watch. This time she makes a show of scrubbing them, but hasn't actually touched the soap. As she goes to reach for a paper towel, I ask her: "Did you use soap?"

"Of course I did."

"I didn't see you use any soap."

"Then you must be blind."

"I'll need you to wash your hands again, using the soap provided," I repeat.

She does so, using nearly half the bottle of soap. As she furiously scrubs the skin off the back of her hands she remarks, "I'm a grown woman, you can stop treating me like a child."

"I will, as soon as you stop acting like one."

The kids in the lobby are howling. The woman glares at me for a moment, then grabs her purse (without stopping to dry her hands), wrenches both of her kids from their chairs and drags them out to her minivan. She never comes back to complete the collection.

Whoops. Shouldn't have said that.

Four men come in, needing a drug test to get their coast guard licenses in order so they can take their commercial fishing boat out. One of them had called me about an hour prior to get my address. He drove here from the other end of the county for some reason. He insisted that he needed to come to this office, even though he could have gone to literally any drug test collection site he wanted. I don't keep any of my competitor's names and addresses handy, though, and because I couldn't point him to another office he decided it was in his best interests to travel for forty-five minutes and interrupt me just as I was about to take my lunch break.

I call in their company credit card, which is charged for four tests. The first three collections go down without a hitch. The fourth man, however, doesn't have a photo ID. He left it in his wallet, which is back at work.

"No problem. Which of you gentlemen is his supervisor?" I'm assuming here that one of the guys is the supervisor or overseer or whatever nautical term applies. But they just exchange glances. "None of us," on of them says. "We just work on the boat."

"Without a photo ID or a supervisor here in person, I can't do his collection," I point out.

Now everyone gets angry.

"Why do you need his ID? You have the man right here!"

"All three of us can vouch for him."

"None of us can go back to work until this is done!"

Much whining and groaning ensues, but there's nothing I can do for them. It's not my fault the guy left his ID laying somewhere. As hostilities start to rise I point out this simple fact. "No, but it's your fault for not telling him to bring it!"

"Excuse me?"

"You never said we'd need our IDs!"

"I assumed you knew. It's pretty much a given. You three didn't forget yours, even without being told."

From this point on it's all my fault. Even though the man without his ID was not the man I spoke to on the phone, I somehow should have still contacted him telepathically and reminded him to do something that every other adult in the United States does every day of their lives just out of habit.

Fed up with the accusations, I look at the ID-less man right in the eyes. He must be at least 20 years older than me. "Sir, you need to carry your ID at all times. I apologize if nobody has informed you of this, but in our society it is expected that all legal adults have a form of photo identification on them" I launch into a lecture about the exact purpose of photo identification, where he can acquire one, etc. I talk to him like he's an absolute idiot; obviously his co-workers think he is.

The four men storm out. The first three are angry, the fourth merely incredibly humiliated. I never did find out if they bothered to ask for a refund.

Definately shouldn't have said that.

Do you think there's some kind of connection between moments like these, and being forced by stubborn clients to point out the glaringly obvious? Nah, couldn't be...

Fun with the new lab.

2006-01-11T09:20:00.000-05:00

Up until this week I only took collections for one lab and one lab only. Every single sample I collected was sent to the same place for testing, and every single result was sent to the same place for verification before being reported. Monday my company added itself to the list of approved collection sites for a fairly large nationwide laboratory, which has very nearly doubled my workload and added a whole new set of rules to play by.

Hey, no sweat. I dig rules.

If you've ever worked in an office which made sudden, sweeping changes, though, you know that things can be hectic and disorienting for a while. Old routines have to be abandoned and incorporated into new ones. Everything has to be double-checked just to be sure it's going in the right place, or to the right person. And the situation is compounded by the fact that I work alone.

When I first started here I went through an uncomfortable period where I just attempted to wing it, at best. It takes a long time to get into a decent routine, and it took even longer to adjust to not having anyone working alongside me. No bosses to point things out that I've overlooked, no co-workers to blame things on when something goes awry. My job isn't difficult by any stretch of the imagination, but I hadn't experienced anything like it before.

For our old lab, I just type up the information (donor's name, company's name and specimen ID number) and e-mail a list to my boss each night. For the new one I have to fax some stuff to the medical review officer listed on the form. This information wasn't given to me until yesterday, which meant Monday was interesting in that I had a whole box of specimens to send out, but had no idea what to do with the forms that belonged to those specimens.

When word finally came down that the system was in place to process the paperwork and all I had to do was fax it off, I went down through the stack of backlogged forms and got them all where they needed to go. My uncooperative fax machine took thirty minutes to manage this herculean feat, but the point is it was done.

As the forms were whisking away across the country I amused myself by wondering how long it would take before one of these new MROs would call with a complaint.

Didn't take long. I got my wish this morning. Very early this morning in fact; the message was on my machine when I got in at 7:50.

"This is Dr. Cranky from such-and-such office in some faraway state you've never heard of. I need a chain of custody form faxed immediately. Please call my office back at [phone number] immediately upon receiving this message."

I tend to my first-thing-in-the-morning collections, then gather up my stack of recently-faxed forms so the one Dr. Cranky wants is at hand immediately.

"Good morning. This is Richard, I just received a message about a COC that needs to be faxed."

"Please hold," says a voice that I've never heard before.

A few minutes go by. The hold music is "I'll Be Watching You" by Sting.

"Yes, Richard," says the voice from my message, "I received some results from a collection done at your office, but I never received the COC." She rattles off the ID number from the form. "This was collected on the 9th... just wondering why it's the 11th and I haven't gotten anything yet."

"My apologies. I only started taking collections for this lab on the 9th and I'm still adjusting to the new procedures. Can I have your fax number please?"

"It's on the form, in the top-right corner, where it says 'fax number'," says Dr. Cranky in the same annoying singsong voice you'd use to tell your kids it's time to pick up their toys.

"Right, I just want to confirm the number on the form is correct." After all, I faxed this out yesterday afternoon. I'm giving her the benefit of the doubt here; maybe the number on her form is misprinted. More likely she just didn't bother to check her fax tray this morning before calling me.

She tells me the fax number, one digit at a time. I tell her, "Alright, I'll dig that out and send it off to you right away."

"I'm sorry, 'dig that out'?" asks Dr. Cranky.

"Well yeah. I have a rather large stack of forms here, and it's going to take me a moment to find the one you want."

"Mmm-hmm. Richard, may I speak with your supervisor?"

"I suppose so. Do you have a pen handy?"

"Could you please transfer me to your supervisor, Richard?"

"No, I can't. I can give you her phone number though."

"I would like to speak to your supervisor immediately, Richard."

"I work alone in this office. To speak with anyone over my head you'll have to call corporate."

"What's the number, please?"

I tell it to her.

"Thank you Richard. Do you foresee future delays between the time a collection is taken and the time you send out the COC?"

"It's possible, but not likely. As I explained, I'm still adjusting to the new set of rules for the new lab."

"Thank you, have a nice day," she says, and hangs up.

It does amuse me that when Dr. Cranky goes to check her fax machine she'll be greeted with two copies of the same form. I bet she finds it and then calls my boss to complain anyway.

I'm wondering whether or not I should conveniently lose all of Dr. Cranky's forms from here on out. Hey, she thinks I'm incompetent anyway; I may as well act the part.

Two short stories.

2006-01-09T10:03:00.000-05:00

A man comes into the office with four roofers in tow, all needing drug tests. "For what company?" I ask him. He replies, "SlogNat International."

SlogNat is not a name I'm familiar with. I ask if he has any paperwork.

"I've done a hundred guys here, I ain't never needed paperwork before."

But without some sort of paperwork I can't know whether or not you're my client.

"Don't worry, I am."

Oh, well, that settles it! The word of a man I've never met before and who may or may not have some incentive to purposely cause a mix-up in his company's drug testing (and yes, believe it or not, it does happen) is good enough for me. Come on in!

Except, no, not really. I don't recognize the man's company and he didn't bring me anything but his word, so I'll have to verify it. I get my supervisor on the phone and ask her to look up SlogNat in the computer.

"Nope, it's not in here."

You're sure?

"Yep, he's not ours."

I relay the information to Mr. SlogNat and he is not pleased. "Every guy who works for me done his drug test right here!" he exclaims, flailing his arms around like a rag doll. Except I've been working here two years and change, and I've never seen the name SlogNat before. He demands to speak to my supervisor.

I get her on the phone again.

"Oh, wait, did you say SlogNat? I looked up SlogNet."

I begin to apologize to Mr. SlogNat for the misunderstanding, but my boss isn't done with her assessment.

"...but his account is like $700 overdue. We can't do any more tests for him until he pays that up. Wow, last test we did for that company was 2002. No wonder nobody recognized it."

Mr. SlogNat receives this news and turns beet red. The four employees he's brought along with him begin to chitter amongst themselves.

One wonders what goes through one's mind the moment one learns one's employer is a total deadbeat. If your boss doesn't even bother to pay his bills, what assurance do you have that he's going to sign your paychecks?

We've completed Mr. Nicepen's collection and he's just signed his name to the form. "That's a nice pen," he comments. And he's right; it is a nice pen. I only use nice pens. Specifically, nice .7mm gel ink pens. My job involves a lot of writing, and I cannot bear to use cheap, scratchy pens anymore.

This does of course mean that I have an ongoing problem keeping myself stocked in pens, since nice ones tend to disappear while I'm not looking. Mr. Nicepen isn't a thief though. He at least has enough decency to ask me for one, in his own special way: "Hey, lemme get that pen."

"No," I tell him. I'm one pen short as it is. It takes six pens to keep my office fully equipped, and I'm down to five, which means one of my counters is naked as far as pens are concerned. "You can buy them at CVS, right up the street there. I think I pay four dollars for six pens."

"Come on man, lemme get that pen."

"No. I don't give away pens." Magazines, fine. Post-it notes, okay. I've even given away a phone book once. Heck, I'll sell you a Pepsi for fifty cents, if I've got one to spare. But my nice, comfortable, smooth gel ink pens? I don't think so.

"It ain't yours anyway, it's your boss's, so just gimme it," Mr. Nicepen insists.

"If I left it up to my boss I'd be using those disgusting Bic pens, or worse. I buy these myself." Thinking on it a bit, I decide to drive the point home. "I buy a lot of my own supplies. That's why I have the nice-smelling hand soap and two-ply toilet paper. I have to use this stuff too, you know, and I like having the good stuff."

"Man, bein' so stingy. I coulda just stole the damn thing."

"I appreciate the fact that you didn't."

"I just need a pen, man."

I go to my pen tray and retrieve a pen someone has left here. It's a grey pen that feels like fingernails on a chalkboard when you try to write with it. "Here you go, sir," I say, offering him the free pen.

Instead of accepting it, he repeats, "Man, bein' so stingy..."

He leaves, muttering to himself about how stingy I am. I place Frankenpen back in the tray.

Well, so beggars can be choosers. Learn something new every day, I do.

The name of the company wasn't really SlogNat. Since I was going to change the name anyway, I figured I'd at least change it to something hilarious and insulting.

Truck versus me.

2005-12-20T14:11:00.000-05:00

I was just now very nearly pulverized by a semi truck.

Once every two weeks I bike down to the nearest mall on my lunch break to deposit my paychecks and indulge in a Target shopping spree. It's a long but straightforward ride along a stretch of road famously thick with large trucks. There are no sidewalks for most of the way, but instead large shoulders along the side of the road, so it only looks perilous. Two years of riding a bike to work and back have taught me to be extremely vigilant when I'm out and about. Even moreso than in a car, making a mistake while on a bike can get you killed. Heck, someone else making a mistake can get you killed. So to say I'm a careful bicyclist is understating it.

Competing with motorists who make expedient left-hand turns often provides the greatest challenge. Now, we've all done this: you need to make a left-hand turn onto a sidestreet or into a parking lot. You don't have a traffic light. You see an opening and you gun it. That's what this guy in the giant white semi truck did. The difference between this truck driver and you, I should hope, is that you check for pedestrians before shooting out across three lanes of traffic.

I saw the guy there with his signal on. I saw he didn't have enough room to make a turn. I saw that I had plenty of time to cross the sidestreet in front of him. These are the split-second judgments one makes all the time while operating a vehicle. On this occasion though, I misjudged. With a roar the truck came barreling towards me.

Usually in this situation I can just maintain my speed and zoom through the road, but the semi was just too big and was traveling too fast. I would have never made it. So I cut hard right instead, forcing a breakneck U-turn and sending me tumbling through some bushes and skidding across a parking lot. Then for a few moments the only things I was aware of were the earpieces of my mp3 player, which had miraculously not fallen out during the crash.

I pushed my bike off of my face and picked myself up. My right arm and wrist were shredded by the gravelly asphalt of the parking lot. The truck was nowhere to be seen. Either the driver literally didn't see me at all, or he didn't care enough to stop and see if I was hurt. An old woman in a red Buick made a right-hand turn behind the truck. She stopped to make sure I wasn't dead, which was damned decent of her. I wasn't seriously hurt, and my bike seemed to still work.

The woman looked quite shaken. She asked if I got the license plate of the truck. When I said no, she offered to drive me down the road to find the bastard and get the number. Really, all I wanted was to get back to work and get washed up. Besides, lots of large white trucks turn down this road, and they all look the same to me.

As I brushed myself off the old lady walked back to the road where I was almost struck and retrieved my Target bag. It had been ripped off of my handlebars when I turned so harshly -- that's how close I came to being obliterated. The Nintendo DS game I just purchased was smashed, presumably by one of the truck's back tires. As she handed the bag to me, she looked white as a ghost. I thanked her for her help, assured her nothing was broken, and wished her a Happy Holidays. She did the same and then got back in her car.

And so I slinked back to the pee clinic, scraped and bruised and more than a bit shaken. Fortunately only the box of my DS game is crushed; the game itself looks fine. My injuries looked much worse on the side of the road than they do now that I've washed them out and they've stopped bleeding. This isn't the first incident I've had on my bike; it's not even the worst. But it is the first time actual human interaction was involved.

Tis the season, I suppose. And a Happy Holidays to you all from the Peemeister who, for now, is still alive.

The song on my mp3 player at the time of the incident was "Your Horoscope For Today" by Weird Al Yankovic. I don't know if that's meaningful in the great cosmic scheme of things.

End of the line.

2005-12-09T12:27:00.000-05:00

One of the larger construction companies I deal with has an unusual method of notifying its employees of random drug testing. Rather than drawing names and giving out notices with a 24-hour timeframe attached, they hand out all the notices at once with a cut-off date on it. My speculation is that this gives people who know they can't pass a few weeks to come up clean, therefore reducing the amount of employees that have to be punished for drug use. Or they just don't want to pay employees to come take a drug test on company time... I guess I don't really know.

However, this has an obvious side-effect -- all the construction workers who get notices just wait until the last day before the cut-off before coming in. That day was yesterday.

It's 4:30pm, and there are seven gentlemen waiting in the lobby. Anyone who doesn't do their drug test today has to face the music in the morning when they go in to work. Some of these guys have to go really badly, but are waiting patiently in line for their turn. Four minutes per collection, seven collections... well, I'm already going to get out of here late. No problem, it happens.

In walks Mr. Beard, a scraggly guy wearing a sleeveless shirt bearing the name of Construction Company X, the same company all these other men are wearing. I'm busy completing the paperwork for the next person in line when Mr. Beard looks around forlornly, stomps up to the counter, and tries to get my attention.

"Excuse me, how long is the wait going to be?"

"I figure about thirty minutes."

"Don't you close at five?"

"Yeah, but I won't leave without taking care of you. Go ahead and have a seat."

"I have to be at my night job by six."

"Then I'm afraid you'll have to come back tomorrow," I reply, knowing perfectly well he's holding paperwork with a cut-off date on it.

"You don't understand," says Mr. Beard, "my boss gives me this paper to come down here, and says it has to be done by tomorrow, and you've got all these other guys in line. You have to move me ahead of them."

"You're free to discuss it with these gentlemen," I tell him. But a quick scan around the room reveals shaking, weary heads. Mr. Beard's just gonna have to wait.

I go back to do my collection and as I do I hear Mr. Beard pacing back and forth. He gets a few cups of water, of course using a new cup for each refill. He whips out a cell phone but closes it before placing a call.

Four minutes later I send the first man on his way and call out, "Who was next?"

Mr. Beard muscles in front of the elderly black gentleman who had begun to stand up.

"You need to take me ahead of these guys, man," he pleads in a voice low enough that I know he doesn't want anyone else to overhear, but loud enough that everyone does. "It's bad enough that my boss is making me do this. I mean I don't get off of work until five usually, I had to take off an hour just to come down here, and my boss isn't even paying me for it. I mean, this has to be done tomorrow. I can't lose this job and I can't be late to my other one."

I wave the black gentleman forward, double-check his ID to make sure I have the right paperwork, and reply to Mr. Beard, "Sorry, sir. Everyone has to wait their turn."

While doing one collection I like to come out and fill out the paperwork for the next person in line. It helps save everyone's time. In this case, however, it just exposes me to Mr. Beard's pleas and excuses even more. "Look, man, I'm not on probation or anything, I didn't just get out of jail, I'm not doing this for court... it's just for my job. Plus I really need to go, really bad."

"Of the gentlemen currently waiting patiently in the lobby, which of you are here from Construction Company X?"

They all nod, or grunt, or raise their hand, or otherwise affirm my question.

"And how many of you gentlemen received your notices on November 15th?"

They all nod, or grunt, or raise their hand, or otherwise affirm my question, again.

"If you get drawn again next month, sir," I tell Mr. Beard, "I suggest you come in on the 16th."

When I come back from completing my next collection, Mr. Beard is gone. I guess he really couldn't wait. I finish up the line and I'm out the door by about 5:05.

Some people just can't stand being at the end of a line.

I've waited in two-hour long lines for roller coasters. There's always this sense of relief once someone steps into the line behind me. I guess it doesn't really matter how long the line is, just as long as you aren't at the end of it.

Classic Peemeister - Free Your Mind!

2005-12-07T08:28:00.000-05:00

Sometimes I sit down to write a Peemeister entry only to realize that nothing particularly humorous or interesting has happened recently. This problem is compounded by the fact that December is my slowest month. Of course, before I started this blog I would just post all the good pee clinic stories on my personal blog, the same one I use to whine about video games and politics and Survivor (but mostly video games). So, I dug up an old favorite from January 2005. Enjoy.

I think the key to doing a good job is to pretend like the well-being of the entire universe rides on your performance, and act accordingly. This is why, though most of the US populace (myself included) couldn't give two figs about drug testing, between the hours of 8am and 5pm I act like an absolutely brutal rules nazi.

I hear stories about the stuff collectors let people get away with at other offices, and I'm not having it. Nobody gets in without ID. Nobody signs without reading the form. Nobody slides by under 30 ml, and nobody gets their results before the employer gets them. My job is like an exclusive club; coming here is a privilege, not a right. It's my way or the highway, bub.

This is especially evident when people like Mr. FYM show up. FYM stands for "Free Your Mind"; that's this guy's ideology through and through. Free your mind from reason, logic, and common sense, and you'll be free of responsibility, obligation, and social mores. Because the only way to truly be free is to avoid conformity, whatever the cost.

Mr. FYM shows up and doesn't have ID. He didn't leave it at home, he says; he just doesn't have one. He says he ripped up his social security card too, and threw it away. He says carrying ID means they've got you in the machine, and he wants to remain free. I'm not making this up. He actually said "got you in the machine".

I know this fruit loop was just trying to sneak in under the rules, but the way he went on about it you'd think he was there to be my personal hippie savior. Why, he asked, do I content myself working in the endless world of the 9-to-5 grind? Why do I allow myself to be a tool of society? Why do I refuse to challenge the stuffy rules and regulations that bind me?

All this from someone trying to get a job at some roofing company.

I wasn't interested at all in having a discussion with some random nut. It was eventually understood that if he wanted to get the job, he'd come back tomorrow either with a photo ID or with his would-be supervisor in person so I could talk to him.

If I were to have gotten into a debate with Mr. FYM though, my point would have been something like this: challenging authority just for the sake of challenging authority is stupid. The vast majority of the rules we live by as a society are there for perfectly good reasons. Conformity makes my life easier. I couldn't imagine trying to live "outside the system"; I'd probably wind up like Mr. FYM: scraggly, dirty, wearing a shredded denim jacket and paper-thin blue jeans in the middle of January because I can't afford decent clothes, and desperately trying to get a job at a company that traditionally only hires folks who speak no English, and for minimum wage at that. Because I'm "in the system", and because I have a state-issued ID, and because I pay taxes and have a bank account and a Social Security Number and a credit card, I get to live in a nice comfortable apartment watching cartoons all day while drinking gallon after gallon of pre-made pre-sweetened iced tea and eating microwavable junk food, talking to people who live hundreds of miles away via the Internet about "reality" shows where people eat bugs... and all this in what is essentially perfect safety and privacy thanks to a stable government and public services like police and paramedics.

There are bad things about our government and there are bad things about our laws. It is our duty as citizens to have the wisdom to see where the bad things are and try to stamp them out. Throwing up your hands, throwing away your ID and adopting a "damn The Man" attitude simply is not an option. The sad reality of it is, for all the enlightenment Mr. FYM probably thinks he has, if he wants to pay his rent (I assume he's homeless, but I suppose we could give him the benefit of the doubt and say he's just crashing on someone's couch) he's going to have to show up at my office tomorrow along with his supervisor just to get the go-ahead from some jerk 20-something kid who plays video games all day to pee in a cup. If that isn't a kick in the head I have no idea what is.

I originally intended to follow this post up, but never did. I can't remember now whether or not Mr. FYM ever came back. Such is the fickle nature of blogging.

I'd just like to leave some information with you...

2005-12-05T10:46:00.000-05:00

This time of year, the pee clinic sees more solicitors than actual clients. Everyone is out selling coupon books or pointless electric trinkets or is panhandling for some charity or another. I make it a point to never buy anything from solicitors whether I want what they're selling or not -- if I'm going to buy something or give to a charity, I prefer it to be on my terms so I can make an informed decision about what I'm getting and at what price. Avoiding impulse purchases is a great way to save money.

This year's batch of door-to-door salesmen is more aggressive than last year's. Many still follow the same routine of "okay you're not interested but can I leave some information with you?" All well and good; just fodder for the garbage. But a few seem to be trying new guilt-based tactics that I'm not familiar with. Little do these guys know that I am completely immune to guilt. I thought I'd share some of the more entertaining sales pitches with you.

A young woman walks in with a bundle of pamphlets. Before I even can say "Good morning" she introduces herself as Julie from such-and-such document company, and could she please speak to the person who handles all outgoing mail for the office?

"I don't actually have any outgoing mail."

"So you're in charge of outgoing mail?"

"Well, no. This office doesn't really mail anything."

"Is your manager here? Or is the owner in?"

"Afraid not, I'm all alone."

"Well then maybe you can help me. My company assists small businesses with outgoing mail by--"

"You're wasting your time. I don't have any outgoing mail. I handle all my business by phone and fax."

"I'd still like to go ahead and leave some information with you." She sets a pamphlet on the front counter. "Do you have a business card or something?"

"No. But like I said, I don't have need of your services anyway. I don't send outgoing mail."

"Well..." She curls up her face as she pulls the next part of her sales pitch out of her memory. "Such-and-such company also handles document shredding, it's totally secure and confidential--"

"I don't shred any documents either. Everything gets filed." I'm flipping through he pamphlet half-heartedly. Maybe I can use it as a bookmark.

"Oh. Well I'll go ahead and leave some information with you anyway..." She goes to set a second pamphlet on the counter.

"Thanks," I say, holding up my current one, "I already have one."

"Well, have a nice day then..."

"Yep, better luck next time."

A gentleman comes in wearing a nice but sweat-stained shirt. He's holding an armful of spray bottles and has a roll of paper towels tucked under his arm. He's obviously been out in the sun all day. (Yes, Florida still gets sun in November. And no, you really shouldn't be jealous.)

"Good morning sir, if I could just have a moment of your time I would like to tell you about this new line of cleaning supplies. Our products are completely environmentally friendly and--" He squirts some pink liquid into his mouth. "--totally non-toxic. Tell me sir, how much do you spend on cleaning supplies in a month?"

"Nothing. I get all my supplies from corporate."

He squirts pink liquid all over my already clean countertop and starts wiping it away with his paper towels as he launches into his next form of attack: "Well sir, I represent a new program aimed at helping underprivileged young men and women, and all of our non-toxic products are safe for home as well as industrial use. So tell me, sir, how much do you spend on cleaning supplies in a month at home?"

It's actually an interesting question, especially considering I'm not the cleanest of people. Most of the cleaning I do is just for the sake of personal hygiene, and my roommate ends up buying most of the stuff like laundry and dish detergent. Then, I catch myself doing the exact mental gymnastics this guy wants me to do, and instead of giving him a figure I just tell him: "Look, I'm not going to buy any cleaning supplies."

"Well sir I can certainly appreciate that, but I would like to leave behind my business card in case you stop thinking here--" He points to his head. "--and start thinking here." He points to his heart. The implication, of course, is that if I don't buy his non-toxic and apparently delicious cleaning solution, it's because I want poor and underprivileged young men and women to die in a gutter somewhere. Attempts to guilt-trip me automatically fail and trigger a sarcastic counter-attack.

"My heart pumps blood through my body," I tell him. "I don't want any cleaning stuff, and now you can leave."

He leaves his business card on the counter. I make sure he sees me throw it away. Immediately afterwards I clean the countertop with my good old Pine Sol and water solution.

A kid about my age pulls into the parking lot. He steps out of his car with an enormous white binder and heads off to the business on the far end of the office plaza in which I'm located. Several minutes later he appears at my door. He looks the sign up and down for a minute before deciding to come in.

"Hi," he says. "I'm looking to speak to he manager of the business, or anyone who loves great deals."

"I'll get him on the phone for you if you like," I reply. "He works over in Tampa."

"Well no problem, I'm here just to let you know of the brand new Chick-Fil-A that just opened up down the road, and to offer you some exciting new offers."

Amused that he used the word "offer" twice in rapid succession, I point out that the Chick-Fil-A "down the road" is actually about four or five miles away. It's about a fifteen minute bike ride at least, and I mention all the fast food joints between here and there. Not that I have anything against Chick-Fil-A, just that my office plaza is outside of that particular branch's sales radius.

He ignores me. "Well like I said we just opened up, and I'd like you to take a look at some of these great coupon books we have for sale, good at any Chick-Fil-A restaurant and on all menu items--"

"Wait. You're selling coupons?"

He gets a look on his face like he's just now noticing the idiocy of the situation. He tries to salvage the sale. "Well, yeah, and on most of our combo meals these coupons can save you up to 50% off the menu price which--"

"If I'm buying the coupons from you, how am I saving money? Wouldn't you just leave the coupons here, and then I could use them or not use them?"

The kid knows he has a line here and he tries to remember what it is. Why am I selling coupons... why am I selling coupons... oh yeah! "Well sir they make great gifts, this being the holiday season, and for small businesses they're a great way for small businesses to show employee incentive."

Yes, "small businesses" twice. "So that's why you'd need to speak with my manager."

"Yeah, but you could also give them to friends and family for the upcoming holiday season, and give the gift of great savings."

I have to laugh at him. I just have to. He's trying so hard. "Dude, if I gave chicken coupons to any of my friends or family, I'd get slapped in the face." I didn't mention it to him, but if I ever opened my paycheck and found a buy-one-combo-meal-get-a-free-large-Coke coupon inside for a restaurant that isn't even in walking distance of my work, I'd have to call my boss and have a firm conversation with him about what is and what isn't appropriate "incentive".

"Well sir I'm very sorry to bother you..." The kid gathers his stuff and leaves.

I guess it's my loss though. I mean, I eat at Chick-Fil-A at least once a year, and sometimes those combo meals can cost like five bucks. I'm sure everyone will be crushed come Christmas.

Three young girls come to the door with a basket full of flowers.

"Hi," they say in well-practiced unison. "Would you like to purchase a hand-made flower pen for three dollars to help the such-and-such church girl's soccer team?"

"Sorry girls, soccer is against my religion."

They exchanged confused glances. I can see a woman waiting for them outside with a minivan, either their mother or their youth group leader. "Our soccer team is from such-and-such church..."

"I'm sure you guys are awesome. But my religion teaches that soccer is a sin, so I can't help you. Sorry."

"Okay... have a nice day..." They slink away.

I know it's wrong to mess with kids, but it's just so easy.

I half-expect the woman to come barging in to yell at me, but she doesn't. Nor do they visit any of the other businesses in the strip, which I consider odd. They're all busier than mine, and all employ old ladies who are more susceptible to the little-kids-charity sale.

One day, those girls will be taught to use guilt as a weapon in their sales pitch. Well, either guilt or boobs. I guess it just depends on which circles they land in.

For the record, I do give to charity. Just not soccer teams or non-specific "underprivileged youths". And not for the cheesy products I'd get in return, either.

I did not "miss" the Bucs game.

2005-11-28T10:36:00.000-05:00

Thanksgiving day, and I'm sitting in the living room with my cousin and my brother, and we're watching Titanic. Polite banter is passed back and forth about the movie. Cool special effects are pointed out. The soundtrack is made fun of. We're not watching the movie so much as using it as an excuse for conversation.

An uncle walks in the room and laments, "Oh man, I can't believe you guys aren't watching the game!"

Why on earth would I want to watch "the game" when there's a perfectly good movie on?

Quite frequently someone will come into the pee clinic and attempt to start conversation about whatever sports season it is. "Did I see last night's game?" No, I didn't. "Oh man, you missed a good one!" Can't very well miss something I didn't try to catch.

I see this hurt look in their eyes when I tell them I don't follow sports. Some people stare at me as though I'm an alien creature, altogether new and strange in a world they thought they knew. Some look as though they take offense, as though foot/base/basketball is a device that is hooked directly into their heart, and my dismissal of the practice served to interrupt the flow of blood to their brain.

Some simply don't comprehend my point at all.

"Oh, not a Bucs fan, huh?" No, not really. "Then who do you like?" What do you mean? "Which team do you like?" I don't really like any of them. "Come on, you gotta root for someone." I don't like football. "Oh. Baseball, then?"

It's not as though I have some kind of overt anti-sports agenda. I mean, I do, but I don't push it down anyone's throat. I just try to take a polite exit out of the conversation and leave it at that. Just about everyone agrees that politics and religion are off-limits as far as discussions between strangers... but apparently rejecting chitchat about sports is sacrelige.

I suppose I understand what's going on here. People want smalltalk, but they don't know me so they don't know what to talk about. This is true for everyone. That's why the first thing out of everyone's mouth when they talk to you in the line at the bank is the weather. Everyone deals with the weather. Everyone can talk about that. Even the most socially deficient rock-troglodyte can admit that, yeah, it's been pretty windy lately.

Once weather is covered (which, in Florida, means the conversation is either about how "hot" or "very hot" it is), the next logical topic is sports. That's usually the one place you can find common ground with just about anyone without offending them or making assumptions about them. I imagine when people hear "I don't like sports" something in their brain shuts down and they refuse to believe it.

People see my PS2 and ask if I picked up Madden '06 yet. "No," I reply. "I prefer to spend my money on good games." And I have to wonder what the game shelf at the guy's house looks like. Does he really just have this huge string of football games, each one slightly nicer looking than the last, with a new year tacked onto the title? How many football games do you have to watch before they all start to look the same?

When people complain about the lack of variety in my magazines (they're all sports and car magazines) I point out that I used to have subscriptions to Wired and Skeptical Inquirer and Game Informer, but people kept stealing them. So either everyone already has the most recent Sports Illustrated, or nobody cares about it enough to steal it. (I could put a joke here about the stereotypical sports fan not being able to read, but that would make me look like a real prick, so I won't.)

After Thanksgiving dinner was over and everyone kind of shuffled off into their own little clique somewhere, I peeked in on that weird old uncle I mentioned earlier. He was sitting in the living room, alone, watching his game. And they say I'm the most anti-social person in the family.

It's not that I try to avoid conversation at any cost. Just ask the guy who struck up a conversation about World of Warcraft... we must have chattered for half an hour before either of us remembered there was a drug test he was supposed to take.

And I thought it was going to be slow today.

2005-11-23T10:13:00.000-05:00

The dirtiest man I've ever seen in my life comes stomping into my office. The soiled shirt he's wearing bears the company logo of one of my clients, and he speaks with a thick European accent that I cannot identify. He looks excrutiatingly unhappy.

"Good morn--"

"I need to see Nina."

"...who?"

"Nina."

"I don't know anyone named Nina."

"Are you Nina?"

"No."

"Go get him."

"Sir, nobody works here named Nina."

"This place... is for drug testing?"

"Yes sir."

"Go get Nina."

"Sir, I'm the only person who works in this office."

"Go get your manager."

"I'll be happy to get him on the phone for you."

"No, go get him."

"He doesn't work at this office."

"Go in the back and get him."

"Sir, there's nobody in the back."

"See that car? That car right out there?"

"The red one?"

"That is Nina's car."

"It's very nice."

"So go get Nina!"

"Sir, I don't know who Nina is. He isn't here."

"That is Nina's car!"

"I'll take your word for it."

"You drug test here?"

"Yes, I do."

"And Nina's not here?"

"No, he's not."

"But that's his car?"

"I wouldn't know."

And with that, the man slams his fist on the counter, grunts loudly, and then storms out, slamming the door.

Whomever Nina is, and wherever he's hiding, I would suggest he stays there.

Happy Thanksgiving, everyone.

Flimsy little strips.

2005-11-08T08:14:00.000-05:00

It can be uncomfortable -- even absurd -- to know that sometimes a crucial element in your life rests on something so tiny and flimsy as a temperature sticker. A piece of paper which changes color when it warms up. Essentially, a series of tiny mood rings glued to the side of a plastic cup. It's ridiculous.

But, there it is.

The job of the temperature sticker is to give a handy visual display whenever a sample is too hot or too cold. The idea is that the inside of a human body is of a certain temperature, and anything that comes out of the human body will likewise be of a similar temperature. If it's too cold, it means the sample was likely sneaked in from outside. If it's too hot, it means the cheater was at least smart enough to spin it in a microwave first.

Or, it could mean the temperature sticker is acting up.

A call from my boss. "A guy is going to come in for a DOT test. He already walked out on one collection because he says the temperature sticker was broken." That's bad news. Walking out on a DOT collection means you could lose your commercial driver's license -- and therefore your job. My boss continues: "I told him to go over there and do another collection. I don't know if it will do him any good, but it's not like he has anything to lose at this point."

Make no mistake, this guy is already screwed. That other lab, whomever they are, have to report a cold sample for any DOT collection. The specifics aren't important; basically what it means is that the lab has to file some paperwork saying that So-and-so refused to take a drug test. The cold sample will be sent to the lab and scrutinized. Maybe it's unfair, but this guy is now in so much more trouble because he tried to cheat and then refused a retest than he would be in had he just gotten caught with pot in his system.

Let me put it this way. A positive result might have gotten him fired, but he could then go find work in his field elsewhere. A refusal to test means no more license -- which means no more getting hired anywhere.

The way I understand it, when you get a commercial driver's license your name goes on a list. Your employer by federal law has to drug test half his employees every year. Now, these test results are randomly audited. If a file gets pulled and looked and it says So-and-so refused to test, that employer gets a call. If So-and-so is still working there, the employer gets slapped with a hefty fine. It's not in an employer's best interests to go to the mat for you on this, and it's been my experience that they are not sympathetic.

When So-and-so shows up, I can tell right away he's not going to try and pull anything. He's had a long conversation with my boss. He realizes exactly where he messed up and now he's got the look of a chased deer in his eyes. He asks lots and lots of questions. He asks if I think it's fair if I lose my job because of a drug test. Which, of course, I do. And anyway it doesn't apply to me. For one, I don't have a commercial driver's license and for another, I don't do drugs.

He asks lots of other things. Oh, the other guys didn't make me wash my hands before I went in. Does that invalidate the test? "Well, no. It just means different companies have different procedures."

The other guys asked for a list of medications. Why haven't you? "Well, I don't have any medical training. Maybe their collector did."

He asks if he can be present during the actual test. "You'll have to call the lab and ask them."

And finally, he asks about the flimsy temperature strips. He asks what percentage of them don't read correctly.

"Honestly," I reply, "I've never seen one not work."

And that's the truth.

Tiny, stupid little pieces of black paper. But they're perfectly reliable -- at least in my experience.

I know sometimes people come in here and break the rules. And they get away with it. And I don't mind that. But sometimes people come in and the rules break them instead. Even giving this So-and-so guy the benefit of the doubt... let's say that first strip was broken. He still walked out. He still slipped up. He's still out of luck.

He'll lose his job and probably his license, all because of a little strip of paper that changes colors when it warms up.

If you don't know the difference between a DOT drug test and a regular drug test, don't worry. That just means you probably will never have to take one.

Coffee.

2005-11-02T08:02:00.000-05:00

First thing this morning is a phone call. It's an adventurous one. It's from Mr. Coffee.

Mr. Coffee came in for his drug test some time ago and asked lots of questions. Generally this is the sign of someone looking for a loophole to slip through. I believe in giving absolutely concise one-word answers to questions like these, and then directing them to call my bosses for more information. Questions of this nature include "Does x show up on a drug test?" where x is anything from poppyseed muffins to aspirin to coffee.

Yes, we've all seen that episode of Seinfeld. And yes, it's got some basis in fact. It is possible for perfectly normal, legal items to show up as illegal drugs on a drug test. However, if the smart scientist guy from our lab is right, it's also possible to discern the difference between an innocent bagel and black tar heroin. As a rule, no, the things you eat and drink cannot provide a false positive.

Coffee, however, will not show on a test. That's just absurd. Everyone in America would be failing every drug test they took if coffee provided a positive. Even the harshest 10-panel tests I do collections for don't look for caffeine. Heck, the amount of Pepsi I drink on a daily basis would cause me to fail my own tests if that were the case.

Nonetheless, Mr. Coffee insists that our test screwed him because he drank a lot of coffee that morning.

He begins, in his best politely annoyed voice: "Hi, this is Mr. Coffee. I was in for a test about a month ago for a job and it said I was positive."

"All the test results go back to our main office. I, in fact, never see them. You'll have to call them for more information." I begin to provide the phone number, but he cuts me off.

"Yeah, I already called them right before calling you, they said to call you since you're the one who did the test and you're the one who said coffee doesn't show up."

Coffee? Surely this gentleman is kidding.

"I find that odd, sir, as the main office doesn't open until 9:00 am, and under no circumstances would they have directed you to me." It's 8:06 am. I haven't even had my first Pepsi yet.

"But you're the guy who did my test."

"Actually, I don't do any testing here, and I never see the results. You'll have to call the main office after nine for more information."

"I read that coffee shows up on a test and I just want to know why you lied to me."

Coffee? Surely this gentleman is kidding.

"I don't know where you read that, sir, but it's false. Coffee doesn't provide a false positive. None of the tests I do here check for caffeine."

"Oh, so you do do the tests there yourself?"

Whoops. My bad.

"No, sir, I misspoke. I do only collections here, not tests. And I never see the results. And coffee does not appear on drug tests."

"I read it on the internet, and you need to stop screwing with me. I lost a job because of you!"

Internet? Obviously this clown is kidding.

"Can you tell me the address of the article?"

"What?"

"I want to read the same article you read, about coffee providing false positives on drug tests. Hold on a second, I'll open my laptop."

"I don't have time for this. I lost a job and I couldn't even get my kid a Halloween costume because your test is [expletive deleted] up and you would rather screw around on the computer than do your job."

"Once you tell me the address of the site where you found the article, I can work from the same information base as you. I expect it's from a peer-reviewed scientific journal?"

"...it was on an anti-drug test website alright? I don't have time for this, you just want to screw around. I don't believe that I lost a job and you don't even care. I should have you fired so you know how it feels."

Anti-drug test websites. Ah yes. I know them well. I wonder if he read the one that sells the dehydrated urine or the one that sells the fake penises?

"To be technical, sir, you didn't lose the job. You can't lose a job you didn't have in the first place. And I doubt I'll get fired from mine -- I don't drink coffee."

As Mr. Coffee jumps into his next string of excuses and obscenities, I watch a woman clamber up to my door from the parking lot. I have to end this phone call. And I was having such fun, too.

"Sir, I have to go. Feel free to call the main office to ask about your results and have me fired. Bye-bye."

I hang up on the guy mid-sentence.

My next free moment, I dig through my paperwork and find Mr. Coffee's collection. It was for one of my Gold Service clients, which means I have his pre-screen results sitting here. Of course, I don't have the official lab results -- just the ones from the little eyedropper kit.

Non-negative for marijuana and cocaine.

Must have been some coffee. Juan Valdez would have been proud.

I imagine if you were to inject pure caffeine directly into your blood stream, it could foul up a drug test. Of course, you'd also be too dead to care.

Backed up.

2005-10-04T09:25:00.000-05:00

Friday before last, it's about 4:50 pm, and nature calls. My samples are already gone for the day, so I lock up and make one last use of the facilities before leaving. I go ahead and make my deposit in the porcelain throne and... it won't flush.

The toilet is completely backed up.

Fortunately the bowl isn't filling with water; I don't have a brown flood on my hands. All this situation really calls for is some handy plunger work.

It's amazing what you can learn about your workplace even after being the only living being there for two solid years. As it turns out, I don't have a plunger. Yes, my office exists as a place where the bathroom is (for the most part) the main event, and I am minus one plunger.

There are a lot of little nooks, crannies and hidey-holes in my office. Lots of unused drawers, cabinets, corners and shelves. A systematic search of the entire office is one of the first things I did upon being hired here, of course -- this was back when, even with my boss's blessing, playing Gamecube on the clock somehow felt wrong and instead I opted to clean places in the building that never even see light.

My explorations then turned up lots of neat little knick-knacks: staple-remover, blood draw supplies (including needles and latex gloves), mountains of Post-It notes, lengths of hose, paint, air filters... these things have provided me with endless entertainment on the afternoons before I managed to score internet access. Of course, at the time I was not looking for a plunger so I didn't make a note that one didn't exist.

About this time (now after 5:00) my only real course of action is to call my bosses and let them know we have a serious plunger emergency. However, their office doesn't allow incoming phone calls after 5pm.

The grim reality of it hits me: I have no choice but to let this festering pile of ick sit in my toilet over the weekend.

And, as weekends are wont to do, the memory of Friday's unpleasantness faded away. The grim reminder didn't come until about 10am Monday morning, when my first female collection of the day walked in.

I won't describe in gory detail the contents of the bowl at this point, but suffice it to say that critters were now involved in the process.

At this point, you're probably wondering why I bother to type a post lamenting the existence of poop. After all this blog is for stories about the particulars of my profession, not about the contents of my potty. So, I introduce you to Ms. New York.

Ms. New York is tiny. If she didn't have crow's feet, wrinkles and saggy breasts I would have guessed she was fourteen years old, or thereabouts. Did I mention she was from New York? Because she did -- at least two or three times per sentence.

I explained to Ms. New York what the situation was. I could not conduct a collection because of... technical difficulties. I called the powers that be immediately and requested plumbing assistance, but for the time being Ms. New York's only options were to sit and wait, or drive to our other office where they (presumably) had a working commode.

Neither of these options were suitable to Ms. New York. She can't sit and wait because she's from New York and has better things to do (her words), and she can't drive to the main office because she's from New York and she'd get lost (again, her words). She insists that, since she's from New York, she can just "tough it out" in the nasty bathroom.

She's from New York after all. She's seen worse.

I would like nothing less than to envision this woman locked inside a room with the foulest things imaginable, but alas it is against regulation. I can't conduct a collection unless the water in the toilet is blued, and while I'm sure there is a trace amount of bluing agent still in the bowl at this point it's impossible to tell. So I politely turn down her offer.

Ever the master of compromise, I counter with an offer of my own: she could use the men's toilet. Being a waterless urinal it can't possibly break; it's essentially just a porcelain drain stuck to the wall.

"I don't know what you've heard about women from New York but we don't do that!" she snaps. Except... not really in those words. The words she actually uses are the vocal equivalent of what's haunting the bathroom right now.

"Then you'll have to sit and wait, or go to our main office," I reply, officially out of apologies. I hand her a map and describe how to get there.

"Look, I'm from New York but I'm not a jerk or anything, I just want to get this done. So what can we do?"

Irritating doesn't begin to describe this person. The only thing I are about when you walk into my office is which company sent you and which test you need. I write your name on a piece of paper but I don't commit it to memory. The place that spawned you doesn't even register on the list of things I care about during our transaction. I honestly don't know what New York has to do with anything at this point; does the woman want special treatment?

Curiosity gets the better of my good sense, and I ask her.

No, of course she doesn't think she's entitled to special treatment, it's just that she's from New York and people who aren't from New York have this misconception that people from New York have bad attitudes and she wanted to make sure I knew that she was from New York so New York New York New York.

Eventually she left in a huff. I thought she was going to explode.

I wonder what state she was from...

Twenty minutes later I got to watch my boss attack the toilet with a brand new plunger. Clog removed, I was up and running again. Ms. New York came back the next day to complete her collection.

She came in a taxi on both days.

To be honest I was actually a little proud that my manly log was able to defeat my toilet so easily.

N'awlins.

2005-09-13T10:27:00.000-05:00

Last week I received a phone call from one of the local factories who use my company for their pre-employment drug testing. She requests Gold Service, which is my two-hour turnaround test, because she wants to hire these two individuals right away. She explains that they just arrived here from New Orleans and desperately need work.

The individuals in question arrive a few hours later (just before my lunch break) and do not speak English. So I have to call the woman at the company up and tell her to send these two applicants back with a translator some time after 2:00 pm.

After lunch, I fill out the Gold Service forms in anticipation for their return. They don't make it back until a little after 3:00. Both collections are complete by 3:15 and their test strips are sitting on my counter. Almost immediately they come back non-negative for marijuana. One comes up for cocaine, as well.

I give these test strips the 90-minute grace period I give all my Gold Service collections, but to no avail. These people have quite clearly been using illegal substances, and very recently at that.

I leave the results on the factory lady's voice mail. It's too late today to send these samples to the lab for formal testing; that will have to be done the next day.

I call my courier first thing the next morning to pick up the samples, and no sooner am I off the phone with them (or, rather, their recording service) the factory lady calls me back.

She wants to know if I can just call them negative, and not send them out.

I give her a very large, firm, boldfaced "no" and that's the end of it. I couldn't even believe it. Of course I know a lot of these employers hire people who come back positive. A lot of these employers do the drug testing just for show. I'm convinced several of them don't even bother to check the results they're given. I envision a filing cabinet somewhere labeled "Employee Drug Test Results", full of unopened envelopes.

But to ask the drug test guy to falsify results? And for what? To hire a couple people to work a crummy factory job?

Then, I started feeling lousy about it. There's a good chance those two people had just lost everything they had, and need to make a new start of it. This job could have been the difference between them getting back on their feet and them being stuck in a ditch somewhere. Now I'm envisioning a couple of drifting refugees hitchhiking their way across the southeast, and sharing a joint somewhere to help ease their tensions. Who am I to decry these people of what may well be their last chance at livelihood?

Well, I'm the Peemeister. Just doin' my job, man.

I spent the weekend mulling over this particular story, because it's not a funny story and it's not a happy story, and in fact it's pretty chilling. After two weeks of shock over all the bureaucratic red tape there is stretched up between dispossessed hurricane victims and their supplies... I realized that I am a part of it. Wasn't exactly a charming epiphany.

But, life goes on. My opinion before Katrina was that dire circumstances don't give you the right to act lawlessly. Though shaken, that opinion remains firm now, during the aftermath. There is of course a blurry line somewhere in there; taking food and water from an abandoned store is one thing, doing a few lines because there's no one around to stop you is something else.

This couple will probably get hired at their factory job regardless of what the results say. This is one of the companies I've long suspected of disregarding results, anyway. Were it a regular test and not Gold Service, they'd probably have never known the difference. Maybe that will make her think twice about requesting Gold Service in the future? Hmm...

For the record, I'd have evacuated on foot if I had to. I'm just sayin'.

Number one question.

2005-08-19T08:59:00.000-05:00

When someone meets me for the first time and I explain where I work, the first question they ask me varies depending on their own personal drug use.

Those who have partaken of recreational drugs very recently usually ask if I can give them any pointers on cheating their way through a drug test. And yes, sure, I will. It's really not difficult and anyone with a basic level of education and intelligence can puzzle it out for themselves without too much trouble. A popular variant of this question would be to ask if I, personally, will help them cheat -- and that's a big fat resounding no sir buddy... but that's neither here nor there.

Then there are those who make use of their favorite drug from time to time, but either have not done so in the past few days or, failing that, at least don't have a drug test looming over their heads in the future. Free of the most pressing concerns, they like to ask how long drug [x] stays in your system. This question has no easy answer and reflects a variety of biological and lifestyle elements that I'm absolutely unqualified to decipher. In cases like these I can usually make up any old number and the inquiring party will be satisfied.

The question I am asked by people in no danger of potentially failing a drug test is, "So does anyone ever really try to cheat?"

Short answer, yes.

This is the story of my favorite cheater of all time, Mr. Duh. Nobody believes it when I tell it. Nobody believes someone can be as stupid as Mr. Duh.

The most popular method of cheating, as you would imagine, is to sneak in someone else's pee. In the halfhearted spirit of counterbalancing this, I ask everyone who comes in to empty their pockets to ensure they don't have anything stashed in their purse or jeans.

Now, that alone stymies more people than you could imagine. But as a second line of defense, every collection cup comes with a handy temperature-sensitive strip that shows me whether or not the pee falls inside the acceptable threshold of 90 to 100 degrees Fahrenheit. Keeping it in that temperature range is crucial if you're trying to slip in your boyfriend's pee instead of your own.

I don't know what temperature Mr. Duh's sample is, but I do know it's well below the 90° mark.Standardt procedure at this point is to act all surprised, pretend the cup is broken, and pour the sample into a second cup with a second strip. When the second one comes back cold too, I make like I'm taken aback (it's very,very important to never accuse someone of something, even if they're guilty as sin) and request a second sample.

Mr. Duh says he can't go again, and would it be okay if he came back tomorrow? I don't really have a good reason to say no.

Mr. Duh doesn't come back the next day; he's back in ten minutes flat, doing the pee-pee dance, and no sooner has he stepped into my lobby does he blurt out, "I'm ready to go right now, man! And I heated it up this time!"

There's an awkward pause as Mr. Duh very quickly realizes his error. Then, with nothing more than an "Aw, man," he departs, never to be seen again.

If you read this post closely enough, congratulations! You now know how to successfully cheat on a drug test. Use this knowledge for good, kiddies.

Captain America.

2005-08-16T07:19:00.000-05:00

My first collection this morning was from a balding fat man wearing a shirt that read "I took my platelets out for a spin!" indicating that he was either a blood donor or stole the shirt from one. He was wearing those red bicycling shorts that a man of his considerable girth has no business wearing. Rounding out the ensemble is a trucker hat and a pair of $2 flip-flops.

Little did I know this was Captain America.

Captain America is here to take a drug test for a company that installs storm shutters. A noble profession. He walks in and gives me the condescending look that guys like him always give me, then declares breathlessly that his job is making him take a drug test. He wants to know if we can get this over with quickly, because he has things to do.

"As soon as you're ready, sir."

After signing in twice (he screwed it up the first time, despite being informed of the proper method of signing in by me), we hit a snag with Captain America's photo ID. What he throws at me isn't a state ID or a driver's license, but a faded Veterans ID card.

The Veterans ID card is a terrible way to identify oneself. Not only is the card almost impossible to read (the "print" is just a raised face on the card, so you have to hold it at an angle to read it) but the photo is this tiny, monochrome, low resolution job that looks more like a bar code than someone's face. Whether or not I can actually accept this kind of ID is a total crapshoot. In Captain America's case, the ID has been through the wash a few times and left out in the sun for about a week. The colors on the American flag backdrop of the card are several shades too light, and where the man's face ought to be is just a jumble of black and white pixels.

"Sir, do you have another form of photo ID? I'm having a hard time reading this one."

"Then you should get your eyes checked. That's federal."

I thought about accepting his word and writing "Amorphous Blob Man" on the form where his name should have gone, but figured that would probably be a bad idea.

"This is a low resolution image and I honestly can't tell whether or not it's you. I'll need some other form of ID." I hand his card back. He refuses to take it from me.

"Son, that's a valid federal ID. You have to take it."

"Actually, I don't. I can reject any ID for pretty much any reason I want. In this case I can't tell that the image on the ID is, in fact, you. Can I see your driver's license please?"

He hands it to me. It's a brand new Florida driver's license with his ugly mug plastered on it in two different places in bright, vibrant color. I jot down his name and hand it back. "There," he says, "was that so hard?"

"No, actually, it was very easy. You should have given me that ID to start with."

Captain America is one of these guys who wants everyone to know he's a veteran. He drinks at the veterans' lounge and hangs out with other veterans and harbors this belief that his prior military experience entitles him to special treatment. He's probably used to mentioning his veteran status and having the red carpet rolled out for him.

I invite Captain America back to provide his sample. "I'm not giving you my social security number," he says, very firmly.

"Okay. I don't need it."

"I don't ever give that out. You can do too much to someone with their social."

"That's okay. I don't need it. But you know it's on your veterans ID card, right? If you don't want people knowing your social security number, you should keep that to yourself."

"You should have accepted that. You have to accept it. Everywhere else accepts it, and if I wanted to make a big issue out of it I could have."

By now he's emptying his pockets. Not because he's about to go swimming or because he's ready for bed, but because I told him to. Griping about his stupid ID card is probably helping him cope with the inner turmoil of being in a situation where the 20-something civilian white boy is completely in charge. I tell him to wash and dry his hands. He doesn't use soap, so I make him do it again. I treat him like a child because he's acting like one. If I had a rolled-up newspaper, I'd swat him with it.

Captain America's born-on date is halfway through 1935, which means he's probably a veteran of the Korean War. I'll be honest and admit that I have absolutely zero idea what the Korean War was about. We were so pressed for time in American History class in high school that our complete lesson on the Korean War was "...and that was how WW2 ended. Then we had a Korean War. Okay, now open your textbooks to Vietnam..." I'm sure if I asked, Captain America could regale me with stories about how much better my life is because he had the courage to stand up and fight Korea, but the truth is I don't care. I don't care about things that happened decades before I was born and don't affect my life at all. If that makes me a horrible person, so be it, but I don't get paid to be your war buddy.

He had a job to do, and he did it. Now I have a job to do, and I'm doing it. Quoting your military record is not an acceptable substitute for a photo ID. Arguing is not an acceptable substitute. Condescending glares and use of words like "boy" and "son" are not an acceptable substitute.

Sometimes in life you have to defer to people younger than you. Mean old guys like Captain America should (but won't) learn that while 23 years is nowhere near enough time to build up any real life experience, it's long enough for the government to recognize you as a legal adult. I'm allowed to hold a job and make you do things in order to ensure my job is done properly.

Total collection time for Captain America is eleven minutes, after the whole ID fiasco, a conversation about his social security number, a quick run-down about how I should "learn to respect veterans", more complaints about the ID, and a comment about how he's going to "tell all this to his employer". Just before he leaves he comments that this is the longest drug test he's ever taken. I point out that he is now free to leave, and completely lose interest in him.

I hope he enjoys his new storm shutter job.

50 years from now history teachers will gloss over the two wars in Iraq. Students will sleep through the lectures and fail the tests. And Iraqi war vets will try to weasel benefits for themselves that they are not entitled to, such as special treatment in drug testing procedures. This is the circle of life, people. This is deep stuff.

In writing...?

2005-08-11T09:29:00.000-05:00

A woman walks in to do a pre-employment drug test for a company I only see infrequently. The woman does not speak any English, so I get on the phone with the company to request a translator.

While I'm on hold she whips out a cell phone and makes an irate call to her husband. She comes up and thrusts the cell phone at me, even as I'm still holding the receiver. I hold up one finger, the international sign for "Hold on a minute," not wanting to deal with two phone conversations at once. I can hear the man at the other end of the cell phone barking, "Hello!? Hello!?"

I get transferred around a bit at the lady's company, and I figure there's not much hope of getting a translator out of them. So I hang up on the Muzak and finally take the woman's cell phone.

"Hello. This is Richard at [my company name]. Who am I speaking with please?"

"I'm Mr. Busybody. I'm her husband. She tells me you won't let her take a drug test."

Well, he at least speaks fluent English.

"That isn't true, sir. The problem is that we cannot understand each other. Without a translator I cannot do a collection."

"Tell me what she needs to know, and I'll tell her."

"Unfortunately that won't work. A translator must be present in person, in order to clear up any problems that may arise during the collection."

"Problems like what!?" he belches in a tone of voice meant to be accusatory. I rattle off a quick list of things that could come up during a urine collection.

"She won't do anything like that," he assures me.

"Be that as it may, I cannot take a collection without a translator present. I'm going to call the company right now and request one."

"No. Don't do that. I can translate. I'm coming down there."

And he hangs up.

I explain what just transpired to the woman, which I'm aware is a futile endeavor, but it's something I do anyway. I sit back down at the computer, and she starts to go slowly insane. She examines the sign-in sheet, which she's filled out incorrectly, and begins asking questions about it. She wants this collection done and I don't blame her. I tell her to be patient and wait for the translator.

She fills up her enormous 7-11 cup with water from my cooler.

Ten minutes go by before the husband shows up. Well-dressed, wearing dark sunglasses, and practically chewing on his cell phone. This is a man who wants everybody to know how very, very important he is. He throws his cigarette down on the sidewalk outside my door but doesn't bother exhaling his last drag before entering. The entire lobby is going to stink of cigarettes for hours.

Without even acknowledging his wife, Mr. Busybody says, "I'm here to translate for her. And we need to make this fast. I had to leave work for this."

I reach for my can of air freshener and consider pointing out that no, he didn't, because the company would have sent one eventually, but I think better of it. "Please ask her to print her name, employer's name, and the current time on the sign-in sheet."

He disregards, and starts filling it all in himself.

"Sir, she is the one giving the sample. She has to write her own name." This is just a technicality, and it's really not a big deal. But I want to feel this guy out. I want to see what kind of problems to expect before we get to the important parts of the collection.

Mr. Busybody calls his wife up and says something to her. As she fills out the sign-in sheet, I ask him, "Now, are you able to translate for me?"

He is taken aback. "I am her husband."

Fine and dandy but not what I asked. "Yes, but are you able to translate for me?"

"Yes."

We finish the paperwork and go back to do the collection. I tell him the three instructions every woman must be told before the collection: fill the cup above the line, do not flush the toilet, bring the cap back to me when she's done.

She flushes the toilet. Twice, actually.

I explain to Mr. Busybody that we now have to do a second collection. Either he didn't translate properly or she just decided to ignore the instructions, but whatever the case now everyone has to wait.

"She knows what to do now, so I can go," he declares.

"If you leave, I will be unable to make another collection attempt until the company sends a translator."

"But she knows what to do now!"

I point out that no, she does not know what to do, judging from her apparent lack of understanding of the instructions.

"You don't need a translator," he spits out. "And you can't force her to have one here."

Before I can even point out the high hogwash content of his statement, he's on the phone with someone else. I have no idea who he has called, but he explains the entire situation to this third party -- or at least his version of it. "He's making her have a translator!" he exclaims. "Is that good? Is that legal?"

Whomever Mr. Busybody is talking to must have told him that no, it is not legal to request a translator when attempting to take a urine sample from somebody who doesn't speak your language. The next words out of his mouth are, "Well I don't know what his problem is, I don't know if he's a racist or what."

Yeah, that must be it.

He covers up the mouthpiece of his cell phone and looks back at me. "He told me that you have to have something in writing," says Mr. Busybody without bothering to explain who he's talking to. "He says if you don't have something in writing saying a translator has to be here, you don't need one."

My patience is officially shot with this jerk, and fortunately in my business I don't have to be polite with people if I don't want to. "I don't have anything in writing pertaining to translators, but I don't need anything. Your wife and I do not speak the same language. We can not understand each other. I can not complete this collection unless I'm convinced she has understood the instructions, which she didn't, and understands every word on the form she will have to sign."

"Go get the form, I'll make her sign it."

"Wait, you want me to have her sign the paperwork before she gives me a sample? And you're the one worried about what's 'good and legal'?"

"If you don't have anything in writing, we're leaving."

"That's fine. I'll simply get a hold of Company X and explain the situation--"

"Just show me something in writing!"

The "in writing" thing finally gnaws into my skull. I grab a pen and a post-it under the counter where he can't see, and jot down "She needs a translator in person." I slide it across the counter to him.

He reads it and is not happy. Mr. Busybody grabs his wife by the arm and hauls her out, spewing naughty words as he does so.

Sighing, I pick up the phone and try to get a hold of so-and-so over at Company X. While listening to the Muzak drone on, I notice the lady has left her gigantic 7-11 cup still sitting on my magazine table.

She never comes back.

I don't have anything in writing stating that Mr. Busybody could use my parking lot either, but he didn't have any problems parking. Imagine that.

My kingdom for paper towels.

2005-08-09T08:19:00.000-05:00

Working in an office by myself is essentially a dream come true for me. Virtually limitless peace and quiet, no supervisors breathing down my neck, no annoying co-workers I have to pretend to like. I decide what needs done and when. I'm free to handle the rigors of my day-to-day operation in essentially any way I see fit. Aside from the schedule and the rules directly relating to collection, I'm my own boss.

Except when it comes to supplies.

Pens and soap, forms and kits, toilet paper and bluing agent -- these are things that, despite my best intentions, will eventually run out. When I'm low on something I have to send a fax up to my bosses and pray they don't ignore it. On one occasion where I was without on-site collection kits for three days my supervisor apologetically explained, "You do such a good job up there that nobody complains about you. So sometimes we forget you're even there."

Isn't that touching?

Currently I am involved in trench warfare concerning, of all things, paper towels.

Let me explain something to you people. It doesn't take a fistful of paper towels to dry your hands. There's enough real estate on two towels to cover the average pair of human hands, including in between the fingers. Maybe three sheets if you have exceptionally large or exceptionally hairy hands. Maybe four if you're the missing link.

The reason I run out of paper towels far faster than any other commodity is because people tear them out of the dispenser like they're going out of style. Five, six, seven towels -- gone in a flash. Double that if the person washes up after the collection as well. Donors descend on paper towels as though a hunger consumes them, raw and primal.

While I find this practice irritating, another block of paper towels is usually only twenty steps away in my back room. I can get the key to the dispenser, acquire a fresh block of towels, and have everything stocked and ready to go in the time it takes the donor to squeeze out a sample. They emerge from the bathroom, none the wiser.

This assumes, of course, I have the towels to begin with. Right now, I have half a roll of generic kitchen towels to cover both bathrooms. This is because, for some reason, my supervisors can't or won't send me a box of my usual stuff. Imagine my chagrin when I send another desperate fax up top, pleading for paper towels, only to have the boss's wife come skipping up a half-hour later with a single roll of kitchen towels.

It won't last me the day.

This story is about two weeks old now, and has not concluded yet. Until I get a box of those lovely, beautiful brown bricks of paper I will be on edge.

People absolutely hate having to dry their hands on their pants. Absolutely nothing in the drug testing procedure solicits the kind of verbal abuse that asking someone to wash, but not dry, their hands does. I still vividly remember an occasion where a man was so irate about the lack of paper products in my office that he actually reached out to dry his mitts on my shirt.

I wonder if this is something the powers that be over at the main office do to remind me that, yes, they are the ones still in charge. "We'll let him stew a bit," they say, "and we'll send him his paper towels when we are good and ready. He will receive the pittance we give him and he will be damn grateful for it."

Time to send another not-so-polite fax upstairs, explaining the situation. It's war, man. The lines have been drawn and the stakes have been raised. It's Towelgate 2005. There is nothing short of a worldwide communist conspiracy in place keeping me from my paper towels.

The current record of paper towel consumption for a single collection is nineteen. That guy had the driest hands on Earth once he was through.

Go for the gold!

2005-08-03T13:25:00.000-05:00

I do what's called a "Gold Service" collection for some of my clients. Gold Service is basically a dipstick test I can do in my back room in order to get a negative result within hours, rather than within days.

For me, Gold Service is just a big headache.

Consider my involvement in a normal collection: the donor comes in, drops off his sample, and leaves. I stick the baggie containing said sample into a big white box, and at the end of the night the nice man from the courier service empties the box into his truck. I never, ever see that particular sample again.

Gold Service means I have to use a little eyedropper to place several drops of the sample onto a test strip, then wait a while, then check the results, then record them, then phone or fax the client to deliver the results. If the result was non-negative, I then have to phone up DHL and have them pick the sample up and ship it to Minnesota, where it will be tested by a real scientist in a real lab coat.

Now on the eyedrop test you have six purple lines you're looking for; the first is a control strip that always turns purple no matter what, and the next five are for illegal drugs (marijuana, cocaine, heroin, etc). Whenever a purple strip doesn't show up, that means the test is non-negative for that particular drug. The wording is important here; this test can be over-sensitive and report false positives, which is why all non-negatives must be verified by the lab up in Minnesota.

Those little purple lines are the cause of much frustration.

Now, sometimes, those little lines pop up almost immediately. Sometimes ten or fifteen minutes is all it takes. Just as often, though, they take an hour or longer. I've seen test strips that displayed non-negative after 60 minutes, but negative after 90.

In other words, if I call in the tests too early I run the risk of having too many false positives. And if I call them in too late, I run the risk of clients getting angry with me.

I've settled into a nice routine consisting of a 90 minute wait, then a callback at my first opportunity. Since Gold Service proudly declares two-hour turnaround times, most clients get their results on schedule. Sometimes it will take a little longer if the results come back while I'm at lunch, or if the guy doesn't show up for his collection until 4:55, or if I get swamped with latino guys all trying to share the same translator. For the most part my clients are cool. A few of them who send large batches of Gold Service applicants all at once have told me they'd rather I just call them back before I leave for the day, instead of getting nine messages from me on their voice mail.

Mrs. Satan, however, is different. Mrs. Satan wants her results and she wants them right now.

The problem came to a head one day when she sent an applicant to me at 11:45 am. The collection took about ten minutes (the gentleman didn't have the urge, so to speak), so he was out the door by noon. The two-hour turnaround means I should check the test at about 1:30, but I'm not in the office at that time. Like ever other 8-5 worker in America, I get a lunch hour. Anything that needs doing on my 1:00 hour waits until 2:00.

Compouding the problem: the 2:00 hour is usually my busiest hour of the day. Not only do I have the usual flow of donors coming in, but I have to accomodate all the people who tried to show up during the 1:00 hour as well. It's not uncommon for me to unlock the door at 1:55 and do solid collections until 2:30 or later.

On this particular day I was slammed after lunch. A whole truckload of landscapers plus the random draw from a local pool company, plus the regular stream of people I mentioned before... I did about twelve collections that afternoon, several of them with translators, and in between juggling all these and a reasonable suspicion alcohol test (a 19-minute ordeal) I didn't have time to check in any of my Gold Service results.

Finally, at almost 3:00 I have time to sit down and catch my breath. It isn't often my office gets flooded, but when it does it can take me forever to catch up. I call in Mrs. Satan's results and leave them on her voice mail.

Twenty minutes later the complaining starts. The results were late. Two hours late. She sent her applicant in at 11:00 am and didn't get the results until 3:00. She's angry. She's out for blood.

I did what I always do in that situation: I gave Mrs. Satan the number for my boss in Tampa and told her to lodge a formal complaint.

I heard back from Mrs. Satan about 30 minutes later. Whomever-she-talked-to in Tampa told her that Gold Service tests come back in as little as fifteen minutes, so now she wants all her results back within that time.

I tried to explain about the false positives, and if she insists on this madness she's going to see a huge increase in the number of tests being shipped across the continent, and turnaround time on those tests is a week. But no, she doesn't listen to me. After all, someone-in-Tampa told her that fifteen was the magic number.

In the coming weeks, Mrs. Satan would receive her tests on her own timescale. About half of these had to be sent out. Of the ones I sent out, most would eventually come back negative, but after the results have been delivered I have to send them out regardless. So, the phone calls start coming again. Now Mrs. Satan is infuriated that she isn't getting her results at all. I explain that, after I send them out, the results are given to the MRO in Tampa. I never see them again.

Even though sent-out results take nearly a week, I get calls every single day. On Wednesday there's a message demanding Tuesday's results. On Thursday there's a message demanding Tuesday's and Wednesday's. And so on. The number of increasingly-less-polite reminders that she'll have to call the MRO starts to pile up. And all the while I slowly wean Mrs. Satan away from her unbelievable 15-minute demand.

Eventually an equilibrium is reached. Now she's on the same 90-minute timer as everyone else, and she doesn't seem to mind. The angry phone calls and complaints have dwindled. In the end, the collector was right about the drug testing process (imagine that!) and the client was defeated.

Still, I make sure to call in all the results Mrs. Satan has requested before I leave the office for lunch or to go home, regardless of how long they've been sitting.

I imagine people go into a normal HR office (the ones that don't rely on Gold Service or, for those that do, the ones that don't flip out when results are a few minutes late) and receive their drug test request. The lady behind the desk smiles and says, "Please report at this location for drug testing, and just bring our copy of the form back whenever you have time."

Then I imagine Mrs. Satan's office. She draws her fangs out from the applicant's eye sockets, thrusts a map to my office into his jugular, then screeches in her hellish harpy wail, "Go there for drug testing, mortal. Then return here and impale yourself on the Stick of Waiting until the puny childling from the pee clinic calls me back!"

In the end Mrs. Satan gets her results regardless of how long it takes, and I get a headache. Could be worse, though... I could be the poor guy who has to work in the same company as her. Shudder... wince.

It's much easier to cheat on a Gold Service test than a regular one. Don't tell anyone I said that.

Today is Loser Day.

2005-07-29T12:25:00.000-05:00

Loser Day is the day all the Losers come for their drug tests.

Not that I'm complaining; I love the Losers. In the daily routine at the pee clinic, the Losers are the best. The Losers never try to screw around during the collection. They never argue about what kind of ID they need or try to beat their chests when it comes to the collection process. They always empty their pockets. They always provide a good sample on the first try. They never yell, they never fight. They re-use the same cone-shaped cup for every sip of water they consume. They don't require seventeen paper towels to dry their hands. The Losers, as a group, are in-and-out in four minutes or less. It's a painless experience.

My working definition of "Loser" is someone older than me who is at a lower station in life. Someone older than 23 who still lives with his parents is, by my yardstick, a Loser. This sounds incredibly harsh until one realizes how many people could actively consider me a Loser; and that's fine. Everyone considers themselves enlightened in their own little way, I suppose.

The Losers are sent to me from construction companies. From landscaping services. From call centers. From any company that mass-hires anyone they can to accomplish tasks involving manual labor or reading from a script. These companies schedule hiring drives at regular intervals to counterbalance their high turn-over rate. Sometimes several of these companies will land at or around the same day, increasing my Loser influx significantly.

How to spot a Loser? Losers are predominantly white, unshaven males. Their hair is unkempt and their clothes are dirty (more likely due to coming in after a hard day's work than actual poor hygiene habits). They walk, bike, or bus here. They hand me a Florida ID card instead of a Florida driver's license. Sometimes I have to fill out itineraries for their parole officers. They never ask questions, they never try to prolong the collection process, and there is an air of desperation hanging around them. The impression I always get from the Losers is that they need this job badly and they need it right now. The understanding is that any idealogical opposition to drug testing, or any recreational use of expensive, illegal drugs can wait until after they've secured a paycheck.

The Losers always come in alone. Every other classification of people I see will occasionally come in with friends, family members or co-workers, but the Losers are always flying solo. I wonder sometimes if they don't have anyone to bring. Nobody to bum a ride off of. Or if they've simply turned down the offer.

I have a grudging respect for the Losers. They strike me as guys who have taken a hard hit or two all at once, and are scrambling back to safety. I like to think that the desperate job, the unkempt visage and the stone demeanor are all temporary stops on their road through life. I like to think that they're getting things figured out just a little later than the rest of us.

Loser Day isn't exactly a fun day for me. The constant stream of collections means I can't really focus my attention on other projects, and all the frowny faces and softspoken words can actually be fairly depressing. But a high-traffic Loser-filled day is easy and stress-free. Much easier than a gaggle of idiot high school girls who refuse to follow directions, or any of those old militant trucker guys who insist on making the entire process a hassle by scrutinizing and objecting to every step of the collection. It's an easy distinction between who needs a job and who doesn't, at the bottom line. The Losers harbor no illusions about being better than anyone.

That's a lesson I wish someone would teach to the rich car company brats. It's something I think all of us, in one way or another, could learn.

I play video games all day at work, and D&D on weekends. Does that make me a Loser?

¡Yo quiero una prueba de la droga!

2005-07-27T15:14:00.000-05:00

It's not in my nature to be racist, but this job makes it very hard sometimes.

Many of the companies that do pre-employment drug testing are huge, faceless companies that hire scores of unskilled workers. In Florida, that means Mexicans immigrants.

Landscaping, roofing, aluminum siding, factories... all these companies hire armies of Mexicans to work for them. People who, just like the rest of us, are talented and hard-working people, most of them fairly educated, who just happen to lack proficiency in the English language. As you can imagine, this in turn hampers their ability to do simple things like provide a urine sample.

The collection procedure isn't inherently complicated, although it does assume that the donor can understand the simple instructions I give them. I take my job seriously and do everything in my power to ensure there is nothing wrong with the collection. After all, this is someone's job; if I screw up, this person doesn't work.

The problem arises when a company won't send translators with their Spanish-speaking employees. This is a collection I cannot do. And what's worse, I can't explain to the would-be donor why I can't do it, since they don't understand me. This leads to a lot of irritated and downright angry Mexicans throughout my work-week.

So when a pickup truck pulls up and five Hispanic guys jump out, each holding his own drug test form, please forgive me if I groan or curse under my breath.

There are, of course, various degrees of fluency in the English language. The bottom rung of course is the person who speaks no English at all. In this case, the person won't even be able to sign in. When I ask for ID, he doesn't know what I'm talking about. And when I shake my head, hand him his form and point to the door he assumes that the collection was a success. Attached to his form is a note telling the employer to send him back with a translator, but the employer will either ignore it or never see it. I once received an angry phone call from a landscaping company because they found out seventeen of their Hispanic employees had been turned away from the collection site in as many months. This company apparently never checks the results they receive, because it took them almost six months to realize they had a whole gaggle of immigrants working for them who had never, ever been drug tested. When I informed them to pack them all up and send them back with a proper translator they told me that fourteen of them didn't work for them anymore.

Now, that's the best case scenario. The real horror stories happen with the guys who speak either a small amount of English, or at least know how to fake it really well.

I've developed a nervous tick that causes a shooting pain down my spine whenever I hear the word "okay". "Okay" is the very first English word a Mexican immigrant learns. It's absolutely stunning how far you can get in a typical American transaction just by nodding and saying "okay" when the person behind the counter pauses and looks at you. I've gotten all the way to the end of a collection, after the urination has already taken place, before realizing that the person I'm speaking to has no idea what I'm saying. I've learned over time how to avoid this trap; throwing a few softball questions during the sign-in process, or asking about his employer, or asking him his birthdate (instead of just copying it off his ID) will do the trick. Again, a note to the employer, and someone who has to be turned away with no clear understanding why.

After the "okay" crowd are the people who speak a little English, but not well. These are the most irritating of all, since not only can they not complete their own collections, but they can't act as translators for others. Nonetheless, I see it all the time. People who speak enough English to understand me when I ask for a transltor are people who become angry since, essentially, I'm telling them their English sucks. I mean, I'd probably be a little frustrated and defensive too. As an added bonus, people who speak no English often come in with a friend or family member who speaks very, very little English, expecting them to translate. So I have to tell the translator that her English sucks, and then the translator tells the donor (in Spanish) that I told her her English sucks, and now they're both angry with me.

I distinctly remember one case when I turned a donor away only to have him returned the next day with a proper translator. His collection was completed without a hitch. The very next day the company sent a second donor, but instead of a translator sent the gentleman from the previous day, assuming he could process all the information. They both got turned away, and then came back with the original translator several hours later, all very angry.

I am embroiled in an ongoing war with one company in particular who adamantly refuses to send translators. Their excuses would be amusing if they didn't cause me so much grief. Their "it's just a drug test" excuse doesn't float because it would only take one positive result to blow up in their face. Take someone I can't understand, fake their way through a drug test, then have them sign a form they can't read? What does that say about me and my company? What does it say about the employer who allows it to happen?

I finally had one of my supervisors contact this company to explain to them the importance of translators and, very politely of course, assert that if they wanted to do collections at my office they would, in fact, have to send a bilingual employee to facilitate communication between the collector and the donor. The supervisor was told that the reason I'd been sending people away is because I just didn't want to do any collections. That's right, the company's response was to call me lazy. "He's even got a PlayStation up there!" said the man from the company... which, while true enough, doesn't really further his case since (a) my supervisor knows full well that I bring a PlayStation (and a DVD player, and a laptop) to work, and in fact encourages the practice, and (b) it actually takes longer to explain to someone why I can't do a collection than it takes to just do the stupid collection.

So, I tell myself not to hate these Mexican people, these hard-working immigrants who are trying to scrape out a living for themselves just like everyone else. I tell myself none of this is their fault; it's their stupid bosses who don't care enough to make sure they can communicate with the people they're dealing with. But despite myself, I die a little every time the van from the roofing company pulls up with this week's batch, fresh off of a ten-hour workday. I try to imagine what it must be like to work in the sun all day long only to have a scrawny white boy tell you your English sucks.

I took six semesters of Spanish in high school, and don't speak a word of it.

Freedom fighters.

2005-07-21T07:55:00.000-05:00

There are lots of websites out there that will help you fool me.

Lots of them. Go ask Google; he'll tell you.

All you could ever want to know about passing a drug test (short of not actually doing drugs, of course) is at your fingertips, just one query away.

Small packets of bleach crystals you can hide in your wallet. Tricks on keeping a sneaked-in specimen the proper temperature by utilizing a condom, a rubber band and a piece of tape. Dehydrated urine, guaranteed clean, right off the shelf. Quick-result one-panel test kits. And for those pesky observed collections: prosthetic genitalia.

Go ahead. Look it up. Thousands and thousands of people want you to put one over on me.

Thousands of websites, each with a different product to peddle, each flying the Constitution as their banner. "Drug testing is an invasion of privacy!" they bellow. "The government should have no right to your bodily fluids!" And while you're at it, here are some helpful products to ensure you cheat successfully.

Because when it comes to drug testing, these freedom fighters are more preoccupied with passing their next test than actually changing the laws they consider unfair or unjust.

I can think of at least three good reasons that the "violation of your rights" arguments are totally bogus. Observe:

First, nobody's forcing you to do anything. While there are extreme cases where the contrary is true, for the most part you can not be forced to take a drug test. Especially not in the case of employment; if you don't want to drug test to get a job, don't work there.

Second, the argument is consistant with the popular non-smoking mantra: "Employees are entitled to smoke-free establishments so no employer has the right to allow smoking in his place of business." Flipped to drug testing: "Employees are entitled to their illegal drugs so no employer has the right to allow drug testing in his place of business." If your hang-up is personal rights, it's hard to argue the second without also arguing the first. Something tells me the anti-smoking people and the anti-drug test people don't have much of an overlap.

Third, consider the company that makes the little plastic wang to help cheat on observed drug tests. Or the company that sells instant "clean pee powder". Do you think these guys really want the big evil laws to go away? Do you really think these guys are praying for legislation to come and rip their livelihood out from under them?

And yet, I catch them all the time. Cold samples. Lame excuses. The distinctive odor of bleach. When they're actually here trying to pull off whatever-trick-they-read-on-website-x the story isn't "Drug testing is unconstitutional and I believe it is an invasion of my privacy," but rather "Well I have to go right this minute because my aunt is waiting in the car and she doesn't have an anklebone and I have to be with her so I can help her out of the car and we have an appointment in ten minutes."

I cannot remember one single applicant using the "big evil law" argument against me. They all just want to cheat and cheat fast.

I am, of course, not saying you shouldn't smoke dope. I don't disillusion myself to the point that I believe I can dictate what others ought and ought not do with themselves. Grown adults have to be left alone to make decisions for themselves, including the decision to partake of illegal substances. These decisions, however, have consequences; if you plan to shoot up regularly, you had better plan to work a job that doesn't drug test.

In the meantime, I'm here in the trenches dealing with your over-microwaved samples, your easy-to-conceal pills that dissolve instantly on contact. Use whatever excuse you like. If pretending to be a freedom fighter helps you get through your day, rock on.

You'll only end up here, after all.

(For the record, the story with the amazing ankle-boneless auntie was an excuse by an honest-to-goodness cheater. So that gives you a taste of what I'm up against.)